Check Smartphone blackBerry OS version

How is - a checks the version of the OS on the phone?

Look at the Options > about, third line down, starting with a 'v.4.xxx '.

Tags: BlackBerry Smartphones

Similar Questions

  • Check Smartphone blackBerry BlackBerry ID

    I use blackberry "BOLD" 9720. I have a BBID authentiation required message. When I enter the credentials, the e-mail and the password, it does not give me an ok option, only the Cancel option is active and I'm not able to use BBM. Thank you in advance.

    Hello and welcome to the community!

    Interesting... weird as well. So let's start with that. With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) books of forwarding Service

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you!

    Good luck and let us know!

  • Smartphone blackBerry os versions

    Recently bought the 8310.  Day learning new things thank you totoally for this forum.  I was see the discussions on the update of the operating system.  I checked my and found the existing os to be 4.2.2.170.  The unit works fine and I live by saying, if it ain't broke, don't fix it!  I see improvements such as 4.6 and 4.6.  Are there benefits to upgrade?  Can I put?  Is it useful to upgrade?  If I update, I will lose all the Info?  It's like switching from XP to Vista and we all know what it's like.  Thanx.  Tom

    It is a good plan! You'll hear about it here as soon as it hits!

    Thanks, have a nice day!

    Oh and please take a few minutes to address the message, please!

  • Questions of Smartphones blackBerry with version 6.0 package 2647

    Are there any known issues with the version 6.0 bundle 2647?  I continue to hear about problems and I'm a little concerened with update of my Torch 9800.

    Any help will be greatly appreciated.

    Thank you very much for your help with this.

  • BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

    HELO everyone

    I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

    It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

    During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

    Thanks to you all I'm waiting for your helpful solution.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry App World version 4.0.0.063

    Hello someone please help. I've updated Blackberry App World version 4.0.0.63. And now ICON is not there on the homescreen. Applictions folder shows bb app world not runnig. My 9800 torch has OS6 Bundle 695

    Just found the solution and it works...

    BlackBerry App World has been updated 4.0.0.63 on a BlackBerry 6 smartphone with BlackBerry Device Software more.

    On BlackBerry OS versions prior to 6.0.0.706 and the AppWorld icon is not visible, please download and install the BlackBerry AppWorld 4.0.0.55.

  • Smartphones blackBerry how to stop BBM messages going to email? And the later version of OS 5

    I recently had my curve 9300 OS 5, I know that there is a setting somewhere that you can stop the bbm messages pass where I get emails. I stopped both times, before the upgrade after upgrade to 6 and 6. Now I can't find where it is. Can someone please?

    Also, when I went down to the OS 5, I went out with version 5.0.0 how can I check for a later version of 5?

    Hey wandakp62,

    While you are in BlackBerry Messenger hit the menu key and choose options here you should see an option that says "Show cats in app Messages".

    Availability of device software is determined by your provider. You can check the versions available here: http://bit.ly/cukObT

  • 10 blackBerry OS Version number

    BB link says that my Q5 running the latest version of the 10.2.1.3422 software. However, my Q5 indicates the version of the software used is 10.2.1.3062.

    How can I tell who is right?

    Any suggestions are greatly appreciated.

    Thank you! : )

    Hi veedub,.

    Link to blackBerry and the BlackBerry smartphone will show you the version OS device as well as the SR version. These versions may appear differently, but come in pairs (which is expected).

    In connection of BlackBerry, this version information is available on the main screen when your device is connected. On the BlackBerry smartphone, you can display OS/SR versions by going to settings > about and select 'OS' in the list menu drop-down category.

    Your device is running OS 10.2.1.3442, which has a version associated with SR 10.2.1.3062 (you can check it out on your device). It is the version matching for the software currently loaded on your device. Your device and the BlackBerry link display the correct version and the software, so an update should not be necessary.

    I hope this explanation helps!

  • BlackBerry Smartphones BlackBerry 9900 sending does not BBM Z10 and Q10

    Most of my colleagues use Q10 BB or BB Z10 and I have BB bold 9900, but I can't send them BBM I can receive their BBM. Help, please!

    Hello

    Thanks for the confirmation!

    Regarding your question, there is already a Knowledge Base article that is associated with this error:

    KB34245 : A checkbox, and then a red x appears when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a smartphone BlackBerry 10 via BlackBerry Messenger 7.0.1.23

     

    In my opinion # Workaround seems to be a little hard.  So I prefer you should first try to reinstall the BlackBerry Messenger application and see if it helps with your current problem.

    To make your homescreen go to Options > device > application > locate and delete BlackBerry Messenger from this list.

    KB10040 : How to view or delete the application installed on a blackberry smartphone

     

    Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

    Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

    Please try it and let us know of your progress.

  • BlackBerry Smartphones Blackberry Media Sync continues to display 'Please connect a Blackberry smart phone' when the Blackberry Storm is connected to the PC

    About a 2 months ago when I would like to connect my (the first storm) blackberry storm to my computer via the USB cable supplied with the phone, I was able to transfer music from my computer (itunes) to the blackberry via Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to the computer via the USB port and screen Media Sync would change so that I could sync to the blackberry storm music). I didn't even have to install Blackberry Media Sync in December 2009

    But now after I connect my Blackberry Storm to my computer, the screen of Blackberry Media Sync does not change and continues to display "please connect a Blackberry smartphone. I tried these tips I found online:

    1.) several reboots my computer (windows vista)

    2.) update/reinstall Blackberry Media Sync, then by restarting my computer

    3.) reconnection from blackberry to the computer, then open Media Sync

    4.) Open Media Sync first and then connect the blackberry to the computer.

    5.) installation BlackBerry USB and Modem drivers (even if I can't find the USB driver for it under the Universal Serial Bus Controller when I check in the Device Manager when you go to control panel – system and Maintenance – Manager of devices, but I found a v2 COM4 and COM5 RIM virtual serial Port when you select "devices by connection" under display in Device Manager) or are RIM Serial Port virtual v2 COM4 and COM5 drivers I'm looking for?

    6.) go to Options (on blackberry) - memory and make sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are resolved on 'On', the encryption Mode is set to 'None' and mass storage Mode Auto activate when connected, it the value "Prompt" although I tried to 'Yes' as well. It says I have 785 MB of memory space of the unit out of 879 MB total memory of the device and 7.1 GB of free space on a total of 7.3 GB of Media Card Media Card.

    None of the above tips and troubleshooting tips worked. I also checked the Blackberry technical solution center but I've not found anything there that has contributed to the other. I found discussions forums online, including issues of people with 'blackberry media sync cannot connect to the device' pop up, but I have not had this pop-up. The Media Sync screen remains just the same as if I never connected the blackberry storm to my computer in the first place even if my blackberry storm recharges via the computer.

    Is there something that I miss or have not yet done? What should I do?

    Too bad. I went to a Verizon store and they me remove the battery and turn the blackberry. Worked like a charm and I can now use Media Sync.

    Also told me that I need to update the software of the phone blackberry using Blackberry Desktop software (I have version 4 and need to update to 5) and make sure to choose to back up files when you are prompted during the update or you will lose all files, the media and info saved on blackberry.

  • Smartphones blackBerry freeze / hang screen - Curve 8900

    Hi, I have a Curve 8900 which works fine since I bought it 3 years ago. Recently, the screeen began to crash and freeze and its driving me crazy! The usual routine to take out the battery when the unit is on solves the problem temporarily, but then after a short while the problem comes back... Please help... I have zero apps on the device. I have put some photos on the device recently but the memory card still shows 75% of free space! Thank you very much.

    The first thing I recommend is to check what I said in my first reply you above... Make sure you have a solid backup. Given what you describe, your situation may worsen, and data loss is without a doubt a high risk to you now.

    Assuming you're all good in this regard, then then I recommend a full WIPE on the device:

    • B14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

    But before you do anything about restoring data or reinstallation of applications, make sure that the problem re-no appears not at 100%. If it is not the case, then you can restore/reinstall. But if so, then more drastic measures are needed, starting with a refill of BONE.

    At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

    From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try this procedure might limit the specific causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

    Hello

    I hope one of you whistle may be able to help me.

    I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

    Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

    App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

    (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

    He said: I'm running the latest version of the software, so I don't understand what is happening.

    I rebooted several times, no luck.

    I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

    No matter what valued Advisor,

    Thank you!

    Hi Mononoke,

    Cause 1

    4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

    Resolution 1

    The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

    1. Open the BlackBerry browser on the BlackBerry smartphone.
    2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
    3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
    4. Check that BlackBerry App World is located on the home screen.

    Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

    The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

    For more details see the KB articles below-

    • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

  • BlackBerry Smartphones blackberry app world disappears from my bold 9780

    In my bold9780 I download appworld and managed has download applications but now appworld disappears from the list of the menu, system settings shows app world I delete and it redownload but no use still I face same problem how to get appworld

    Hi manish14

    Welcome to the Forums of the BlackBerry Support

    If you encounter a problem with the version of BlackBerry World, then download BlackBerry World version 4.0.0.55 which is the best solution now available for BlackBerry World, first uninstall any existing version of the BlackBerry World from your device, options > device > application > locate and remove BlackBerry World, then do a battery pull reboot by removing the battery while your unit is powered.

    After restarting the device from your BlackBerry browser search or click here http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download the 4.0.0.55 version. Also check out this Knowledge Base for assistance:

    KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

  • BlackBerry Smartphones Blackberry Priv bricks during update MM

    Hello everyone,

    As a user of BB for a long time (since the curve 8310 until the Passport), I couldn't resist the temptation and I ended up buying a private AT & T unlocked the B & H store in Manhattan during my vacation.

    As soon as I come home in Spain, I started the MM updated procedure with an autoloader, according to the following instructions: http://global.blackberry.com/en/support/smartphones/blackberry-PRIV/reload.html

    I downloaded the SW AAF355 version and drivers USB (computer restarts after the installation).

    Installation script has detected the Priv in fastboot mode after lowering the volume + key combination of power and apparently started the update, but suddenly the phone restarted with black screen and led flashes between purple and green.

    Quick notes: I've updated devices BB10 via autoloader a couple of times and I did the update did not complete successfully using Mac OS (latest version), but I tried tha same procedure from a W7 PC too.

    Now, I'm still stuck with black screen and led flashing and computer does not detect the phone more. I tried all combinations of possible keys try to restart the phone but no luck.

    So I ask help to members of the community on what can I do to get it fixed, cause I think that the problem of Mayor is I'm in Spain...

    Thanks in advance.

    OK, it seems that I finally I could remedy then I'll write the steps that I followed, just in case.

    In my case, I was not able to start the phone in following mode fastboot with all combinations of keys, and the computer it has not detected:

    -Low volume + button.

    -High volume + button.

    -All buttons pressed at the same time.

    But after some trial and error, I pressed the middle (the toddler between flight up and down) button + power button and the phone started in mode 'starting'

    The computer detects it and loaded MM autoloader (first attempt get stuck again, but a 2nd went until the end). After that the phone boot up normally.

    Thanks to all the members of the BB community and have a nice day!

  • Smartphones blackBerry 8520 bb curve blackberry software doesn't have a software device blackberry for the device you have connected to the computer

    the last time that I update it this is in version 5, but when I click on update download update again and suddenly, it was frozen and the result when I start my bb is reload software: 507

    I read on the forums, but I can't work with this

    Hi and welcome to the Forums!

    On your PC (you cannot do this on MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install to your PC, the BB OS package you want:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

    Do not forget to save.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

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