Check Smartphone blackBerry BlackBerry ID

Similar Questions

• Check Smartphone blackBerry OS version

  How is - a checks the version of the OS on the phone?

  Look at the Options > about, third line down, starting with a 'v.4.xxx '.

• BlackBerry Smartphones BlackBerry 9900 sending does not BBM Z10 and Q10

  Most of my colleagues use Q10 BB or BB Z10 and I have BB bold 9900, but I can't send them BBM I can receive their BBM. Help, please!

  Hello

  Thanks for the confirmation!

  Regarding your question, there is already a Knowledge Base article that is associated with this error:

  KB34245 : A checkbox, and then a red x appears when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a smartphone BlackBerry 10 via BlackBerry Messenger 7.0.1.23

   

  In my opinion # Workaround seems to be a little hard.  So I prefer you should first try to reinstall the BlackBerry Messenger application and see if it helps with your current problem.

  To make your homescreen go to Options > device > application > locate and delete BlackBerry Messenger from this list.

  KB10040 : How to view or delete the application installed on a blackberry smartphone

   

  Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

  Please try it and let us know of your progress.

• Smartphones blackBerry with Blackberry ID problems

  I deleted my Blackberry ID by clicking on the link provided in the confirmation email that I received when I first created it. Now when I want to check my account or put in another SIM, he still asks me to connect, but I don't know my password longer (am now at 6 out of 10 attempts). At the same time, when I click on the option 'forgot password' it tells me to make sure that my BlackBerry ID enabled one I typed the right e-mail address? !!!

  How I can ged rid of it all? I don't need a Blackberry ID and want to just my phone as it was before I created this account in the first place. Help, please

  Yes, a wipe will delete all user data and perhaps all the 3rd party apps... see these for reference:

  • KB26694 How to change the ID BlackBerry PlayBook, BlackBerry tablet or a smartphone BlackBerry with BlackBerry 7
  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  If you use your BB (I'm not on this point), you can make a backup of your data first with Desktop software and then restore after completing the BB ID wipe and other things..., it would be better to wait the restoration before know of things work well, just in case where:

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware
  • KB23680 A backup of the smartphone BlackBerry using BlackBerry Desktop Software 6.0 to 7.0

  You should also probably do a selective restore rather than a wholesale restoration... just to be sure restore you only the data items that are important (e.g., contacts, calendar, etc.) and not on the databases that could be problematic if restored:

  • KB03974 List of database for the blackBerry smartphone

  In addition, it would be a good idea to use a desktop app Organizer for your data, rather than having your BB as the "main source". With a compatible organiser, you can synchronize between your PC and your BB all these data, which then allows you to forward to your full size PC monitor/keyboard/mouse to actually work with the data:

  • KB12268 BlackBerry Desktop Software for Windows supported for synchronization applications
  • KB03315 How to synchronize Organizer data (calendar, to-do list, memo list and list of contacts) using the BlackBerry Desktop Software
  • KB19148 How to synchronize Organizer data in Microsoft Office for Mac between the phone smart BlackBerry and your Mac using BlackBerry Desktop Software

  I know I'm throwing a lot to you, but, well... I want to make sure that you are getting the most out of your BB you can, as well as the protection of your data at the same time. Oh Yes... which reminds me... don't forget to activate the app BB Protect free once you have everything... He's going to save your data in the cloud as an extra measure of data protection. It will also help in the case of loss or theft.

  • KB25061 What is BlackBerry Protect?

  Good luck!

• BlackBerry smartphone BlackBerry Curve 8520 cannot connect to PC

  Hi, I recently bought a BlackBerry Curve 8520 Smartphone. I want to transfer music from my computer to the BlackBerry files. I have already installed the BlackBerry Desktop Manager. But even after I connect the BlackBerry to the USB port of my PC, when I click on "Media Manager" in the Desktop Manager, a message appears saying: "Media Manager is only supported using a USB connection, to run the Media Manager, please connect your device to your computer via a USB cable.

  When I check my BlackBerry, there are the popup on the screen:

  "The source of load connected to your Blackberry device cannot charge your battery. Some USB hubs may not supply enough power. Plug the hub into a socket (if available), then reconnect your BlackBerry device. Connection to another (different computer, USB hub or USB power) USB port check that the USB cable is properly connected to your BlackBerry device and a USB port, check that your computer is not in sleep mode, standby mode or hibernation. Check that BlackBerry USB drivers installed on your computer. »

  I can check all of the above, except for the drivers USB BlackBerry. Can someone tell me where I can download it? Moreover, I did not have a SIM card, I do not know if that plays a role in the present.

  Thank you in advance.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Have a SIM won't matter for what you are wanting to do.

  1. make sure that you are connected to a main REAR usb port, not a USB port on the front or a usb hub.

  2. one. Go to Options > Media Card
  (some themes or BlackBerrys can call this ' settings > Media Card ")

  b. check the following parameters (if they are that way, then changes according to the following:)

  • Media card support: on
  • Mass storage Mode support: on
  • Auto enable mass storage: Yes

  c. save the settings and exit

• BlackBerry Smartphones Blackberry Media Sync continues to display 'Please connect a Blackberry smart phone' when the Blackberry Storm is connected to the PC

  About a 2 months ago when I would like to connect my (the first storm) blackberry storm to my computer via the USB cable supplied with the phone, I was able to transfer music from my computer (itunes) to the blackberry via Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to the computer via the USB port and screen Media Sync would change so that I could sync to the blackberry storm music). I didn't even have to install Blackberry Media Sync in December 2009

  But now after I connect my Blackberry Storm to my computer, the screen of Blackberry Media Sync does not change and continues to display "please connect a Blackberry smartphone. I tried these tips I found online:

  1.) several reboots my computer (windows vista)

  2.) update/reinstall Blackberry Media Sync, then by restarting my computer

  3.) reconnection from blackberry to the computer, then open Media Sync

  4.) Open Media Sync first and then connect the blackberry to the computer.

  5.) installation BlackBerry USB and Modem drivers (even if I can't find the USB driver for it under the Universal Serial Bus Controller when I check in the Device Manager when you go to control panel – system and Maintenance – Manager of devices, but I found a v2 COM4 and COM5 RIM virtual serial Port when you select "devices by connection" under display in Device Manager) or are RIM Serial Port virtual v2 COM4 and COM5 drivers I'm looking for?

  6.) go to Options (on blackberry) - memory and make sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are resolved on 'On', the encryption Mode is set to 'None' and mass storage Mode Auto activate when connected, it the value "Prompt" although I tried to 'Yes' as well. It says I have 785 MB of memory space of the unit out of 879 MB total memory of the device and 7.1 GB of free space on a total of 7.3 GB of Media Card Media Card.

  None of the above tips and troubleshooting tips worked. I also checked the Blackberry technical solution center but I've not found anything there that has contributed to the other. I found discussions forums online, including issues of people with 'blackberry media sync cannot connect to the device' pop up, but I have not had this pop-up. The Media Sync screen remains just the same as if I never connected the blackberry storm to my computer in the first place even if my blackberry storm recharges via the computer.

  Is there something that I miss or have not yet done? What should I do?

  Too bad. I went to a Verizon store and they me remove the battery and turn the blackberry. Worked like a charm and I can now use Media Sync.

  Also told me that I need to update the software of the phone blackberry using Blackberry Desktop software (I have version 4 and need to update to 5) and make sure to choose to back up files when you are prompted during the update or you will lose all files, the media and info saved on blackberry.

• Smartphones blackBerry CURVE 9220 SLEEVES to the TOP AND DRAINS the BATTERY LIFE

  My blackberry curve 9220 gets really hot and begins to drain the battery.

  the entire battery life is dained out in less than 3 hours

  I try to freshen it, but it does not really.

  and there is no runnig requests in the back except the example by default-, phone, browser, bbm, and messages.

  and the strange thing is that when I turn off the mobile network of the battery keeps draining

  can someone please help I really need my email, bbm and whatsapp return

  Hello and welcome to the community!

  Based on your description, I would deduct low or weak signal from your mobile service provider. Digital devices to modulate their energy consumption depending on the strength of the signal they receive from the Tower of the carrier. Low quality/signal strength, higher battery drain. For good check, you need to contact your mobile service provider, because it is the network, which is the cause. It is possible to have a few problems in the areas that you are in.

  You might also try to start in Safe Mode, to remove all applications 3rd automatic launch party (even if you do not see them in the AppSwitcher Ribbon, they can run):

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry contacting Support for help

  I bought an App in Blackberry AppWorld call Quicklaunch. I was able to install the application on my device, but it says that I need an activation code. I went back and read all correspondence related to this, and it seems that I never received. I have also connected through my camera to BBApp World 'My World' to retrieve the registration without success.

  So now I am trying to reach Blackberry Support by filling the forms online and when I get to the page where I clicked 'submit' I get the message:

  Please correct the following items:

  • Please provide a valid Smartphone Blackberry PIN

  I have double/triple checked this several times and I put in the correct number. I have same box the package originald BlackBerry which is the correct PIN code. How to solve this? My BlackBerry PIN will not work when trying to get help for a paid program activation code I've ever received. I know this been answered several times already, but the common response is "I'll PM you the information.» How can I get help with this?

  Good luck, I don't know it's no fun to call them, but it's really the best option for your situation because none of the technicians App World follow this forum and your of is an issue that has to look at their end.

• Smartphones blackBerry 9360 connects USB

  My girls used to connect USB phone and you could see his phone from the computer (iMac, Windows). Now, when she chooses USB he doesn't ask password and connects only to load as if she chose Charge Only.

  I don't think it's the computer, the same effect on our iMac and 2 Windows computers. Is there a setting on his phone that needs to be changed, or a updated software (it seems to be completely up to date)

  This problem started occurring a couple of weeks.

  Hello and welcome to the community!

  It is possible that the mass storage Mode was cut on the BB, which would translate as you indicate. Check here:

  • KB13564 How to enable or disable the mode on the smartphone BlackBerry mass storage.

  Otherwise, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!

• Smartphones blackBerry freeze / hang screen - Curve 8900

  Hi, I have a Curve 8900 which works fine since I bought it 3 years ago. Recently, the screeen began to crash and freeze and its driving me crazy! The usual routine to take out the battery when the unit is on solves the problem temporarily, but then after a short while the problem comes back... Please help... I have zero apps on the device. I have put some photos on the device recently but the memory card still shows 75% of free space! Thank you very much.

  The first thing I recommend is to check what I said in my first reply you above... Make sure you have a solid backup. Given what you describe, your situation may worsen, and data loss is without a doubt a high risk to you now.

  Assuming you're all good in this regard, then then I recommend a full WIPE on the device:

  • B14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

  But before you do anything about restoring data or reinstallation of applications, make sure that the problem re-no appears not at 100%. If it is not the case, then you can restore/reinstall. But if so, then more drastic measures are needed, starting with a refill of BONE.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

  Hello

  I hope one of you whistle may be able to help me.

  I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

  Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

  App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

  (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

  He said: I'm running the latest version of the software, so I don't understand what is happening.

  I rebooted several times, no luck.

  I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

  No matter what valued Advisor,

  Thank you!

  Hi Mononoke,

  Cause 1

  4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

  Resolution 1

  The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

  Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

  The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

  For more details see the KB articles below-

  • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

• Smartphones blackBerry "BOLD": cannot open attachments to emails or send emails

  I have the "BOLD" and it works very well for a month. Then, I got my Peral (an old that I dropped in the snow) to finally turn it back on and used the Fund Manager to transfer my contacts and settings of my "BOLD". Once I did that I can no longer use my "BOLD" to send emails or open attachments to emails. I get e-mails very well however. When I try to open the attachments I get the message "cannot perform more demand. Service book information not found ".

  First of all, what is the book of service? because I saw another post saying try to reset but I don't know how I could go about this.

  Secondly, any ideas on what I could do to make it work again? Is there a system restore? Or restore default settings to get rid of the changes I made when you use Desktop Manager to update my settings?

  Thanks for any help!

  Hello

  On the Blackberry will first of all for advanced options options-host routing tables-press menu key and select Register now.

  You will receive an activation message. You are now properly registered with the network.

  The next thing is to send service directories. A service book contains information that configures the interaction between smartphone BlackBerry with the BlackBerry Infrastructure. It also allows specific services for your BlackBerry device.

  In the Blackberry, use the email Setup icon and log in with your username and password and send service directories.

  The attached link has pictures to show you how. You will receive an activation e-mail for each account that you have configured on your device.

  You should now be able to send and receive emails and open attachments. Test it to make sure it works.

  If you find that you can send and receive but not to open attachments, the second link will show you how to reset

  your Blackberry attachment service.

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  Service books

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15402&sliceId=SAL_Pub...

  Spare part if necessary difficulty:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...

• Smartphones blackBerry eception exception: Application net_rim_medialibraryplayer (291) does not. process is completed

  Hello world

  I'm listening to music with my blackberry 9700, but as soon as I select a title and click on play all crashes and I have to restart the device.

  After indicating my pin code, I get the error message "eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

  What this means and what I can do about it?

  Your help is really appreciated.

  Thank you very much in advance.

  Miriam

  Hi and welcome to the forums!

  "After indicating my pin code, I get the error message" eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

  Do you mean your device is password protected, and you enter the "pin" or you

  must enter a PIN in order to listen to a song?

  I guess that your support is on a memory card, if you take it off you have the same error?

  No problem with the ringtones and alerts?

  The first step would be a traction battery as shown below.

  No data will be lost when you do the following: remove the battery while the device is activated.
  Replace after one minute, let the device reboot 10 minutes, see if the problem is corrected. I like to leave the device completely reindex the files.

  If this doesn't solve your problem, try raising the phone in safe mode;

   KB17877 How to start a BlackBerry smartphone in safe mode.

  Check the settings of your media card, if they are correct, reverse them and reset. Then battery pull.

  Use the following settings in the segment of memory of the menu options.
  (options > memory)
  Card support ON
  NONE encryption mode
  Media transfer protocol WE
  WE support mass storage
  Auto enable mass storage support when it is connected TO

  (still in status > scroll to security options > encryption0)

  Make sure of course have no content protection enabled.

  Battery pull what happens?

  If all else fails, I would use the following to verify your card (save the media BEFORE!)
   ' KB14745 ' " Memory card error, please use disk utility control on computer" is displayed on the home screen of the smartphone BlackBerry.

  I've left the best for last, which would be a wipe and charging the device, OS, after a full backup successful device using Desktop Manager.

  Try and see if you can get the following error information:

  KB17215 How to extract information from a BlackBerry smartphone with the Chargers or incorrect command line tool

  And the last would be the device OS reload.

  KB13323 Untrapped exception errors appear on the BlackBerry smartphone

  Let us know how it goes!

  Thank you

  Bifocals

• How to download music content of the smartphone BlackBerry 8530 for Windows Media Player?

  Connect the Blackberry Curve 8530 to USB connection default to the Windows Vista system to Windows Media Player-device Set Up to Blackberry8530.  Choose to synchronize give 2 options in manage files on existing device.  Leave or delete existing files on the device and sync to the space available.  Choose to click 'next' only will configure sync.  How to download or transfer the contents of the music of smartphone BlackBerry 8530 for Windows Media Player?  Content music on BlackBerry has been added to the same player before being wiped and reprogrammed.

  Hi Timothy,.

  You can use the software provided by the camera to transfer music from your device to the computer. You can consult the documentation provided with the device.

  Windows Media Player is used to copy music, videos and pictures of the Player library to a portable device, such as a compatible MP3 player. See the link below

  Set-up-a-device-to-sync-in-Windows-Media-Player

  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-device-to-sync-in-Windows-Media-Player

  You can know

  Add-items-to-the-Windows-Media-Player-library

  http://Windows.Microsoft.com/en-us/Windows-Vista/add-items-to-the-Windows-Media-Player-library

• Classic BlackBerry Keep getting asked to check my Blackberry ID

  Hi all

  first post and new to BlackBerry10.

  My classic ask me again to "Check your BlackBerry ID".

  I walked several times my user name ID and my password ID verified never really. No response for the most part. Then after a time, he sometimes shows that I entered the wrong password. After 15 entries, he asks me the question of security, I can joyfully enter safely. So I changed the password. On several occasions. It works fine everywhere, the phone is off, but not on this popup! To be clear: I can connect safely with my online ID, but not on the phone.

  So I tried something else: I changed the password to what, in my view, is the first I used. I did on the phone and on separate browsers on a Tablet and a desktop computer. I can connect fine with my ID in this way (and any password I register), everywhere.

  But while he appears again on the phone... and I can't check. Same problem as above. Very frustrating.

  Thanks in advance for any advice!

  FWIW: I installed Google App store; everything else works fine, however.

  [edited for clarity]

  First, you mention changing ID that you used before. You don't say, so I want to point out that you should do a security wipe before you can connect the device with a different ID.

  Now, I don't know why you would receive guests repeated to verify your ID. Check to see if you can connect to the web and change your password are troubleshooting steps, and you did those.

  What I would do if I were you is...

  Perform a full backup

  Do a security wipe or do a factory reset, not sure anyway if one is better than the other here

  Go through the installation and log in with the ID

  Test for 30-60 minutes

  If you can start over from scratch, do, otherwise do a restore, set up your e-mail, etc., but not to install any add-on or third-party apps yet

  Test for a while

  Adding apps one at a time, stable between the two and start with more essential to less necessary

  Good luck.

  Please post an update.