Choose a solution

Similar Questions

• If you ask the question and then choose a solution, the thread will be closed or still can you ask more details?

  If you ask the question and then choose a solution, the thread will be closed or still can you ask more details?
  (sometimes, someone answers my question, and I want to mark it as the solution and am not yet quite ready for the thread be closed...)

  If you still experience this issue, you can return to this thread.
  But, you must clear the flag solved .

• Try to get the repair of the iPhone screen in France purchased the Canada

  I broke the screen on my iPhone 6. It was my fault, it's more under warranty and I do not have the AppleCare. I bought it in the Canada, and I am now based in France for a long time so I want to get it fixed here. I filled the form of repair of product from Apple.com. First bad surprise: although it is said that the screen repair should cost 127,10 euros for an iPhone 6 AppleCare +, the 'quick quote' says that my repair will cost: €237.50 + taxes, shipping and handling fees. Which is pretty steep. Second problem: when I get my address (near the border of Switzerland, near Geneva) so they are sending me a box so I can send my phone for repairs, I get the error message:

  It is not possible to repair in this region. Choose another solution. (addrapi.08)

  So apparently, I can't mail inside at all where I live. I wonder if it's because I bought the phone at the Canada, or because I live in a region 'isolation' from France (although almost a suburb of a large city of Switzerland and very well served by the post office and all major package delivery companies)? I also wonder if I'll be able to get my screen repaired if I take on the Apple Store in Geneva, or if its Canadian retail will also be a problem there (or also do repair is two times more expensive there)? In my view, there is no difference between an iPhone 6 purchased in the Canada and the other bought in France or Switzerland (except the plug of power supply in the box) so I'm perplexed that this must be a problem. Does anyone have experience?

  The warranty on an iPhone is not international. It is limited to the country in which you bought unless this country is part of the EU whereby the warranty is valid in any country of the EU.

• When open, gmail becomes blue screen

  Suddenly, in firefox 21, when I am connected to my gmail account, a blue glow covers the full - macbook pro running os 10.8.2 - screen. When I log into gmail, the blue disappears.

  I checked to see if it was a problem with gmail, chrome, and chrome, this does not happen. It seems to be a firefox browser issue.

  Help please.

  If the problem is resolved.

  Choose the solution to closing the debate.

  Thank you

• Everytime I open firefox, I get a window that opens. Doesn't happen with IE or Chrome

  Whenever I open Firefox, I get another window that opens on the home page. It's almost empty with a few lines at the top of the page and the registration of the user of words. It has happened since Firefox updated on my computer yesterday, even after uninstalling and reinstalling.

  That's great! Please make sure you choose the solution so that others can benefit from. Also, it's users like you that make the difference when you report.

  Thank you!

• HP mini 110-3500: no VGA connection more after installing Linux 16.04 LTS

  Hello!

  I can't fix my VGA problem in recent weeks and your community can solve it!

  I'm new to Linux and I have installed the 16.04 LTS version in my mini HP 110-3500.

  No more and all other system inside HP program.

  Before Linux 16.04 LTS, a BENQ F93GX external VGA display was connected to my HP mini computer, but leave now "not received no signal" message appeared on it when I turn it on «»

  I've installed some utilities and drivers from here and there, does a little work, but, I always in the dark.

  Below that pop up with the commands:

  1 - lspci k | grep-iA2 VGA

  00:02.0 VGA compatible controller: Intel Corporation Atom D4xx/D5xx/N4xx/N5xx Processor Integrated Graphics Controller
  Subsystem: Hewlett-Packard Company Atom graphics processor integrated D4xx/D5xx/N4xx/N5xx Controller
  Kernel modules: i915

  2 - xrandr without connected VGA:

  xrandr: failed to get the size of gamma for failure to exit
  Screen 0: minimum 1024 x 600, current 1024 x 600, 1024 x 600 maximum
  by default connected 1024 x 600 + 0 + 0 0 x 0mm
  75.00* 1024 x 600

  3 - xrandr with VGA connected and "lit".

  xrandr: failed to get the size of gamma for failure to exit
  Screen 0: minimum 1024 x 600, current 1024 x 600, 1024 x 600 maximum
  by default connected 1024 x 600 + 0 + 0 0 x 0mm
  75.00* 1024 x 600

  I received help from other communities, but the problem still there, can you please give it a try?

  I wish you a nice day.

  Thank you

  Domng

  Hi @Domng,

  Welcome to the HP Forum!

  Thanks for joining the community of the HP Forum.  It is a great resource for information, advice and solutions that have helped others. Here is a link as a guide should you have any concerns or questions about the process:

  First time here? Learn how to post and more

  I understand that you have installed Linux and your VGA port does not work.  HP does not support Linux but supports the hardware.

  Here is a link that can help:

  HP Notebook PC - Frequently asked Questions on Linux (FAQ)

  Good luck!

  If this post has helped you solve your problem, please choose "accepted Solution"to help other members and visitors locate that information. "  To say thanks for the help, please click "Thumbs Up icon" below.

• Spectrum X 2 12 "audio shit

  Sumarizing, I've owned this removable for 3 days, and the audio quality is lower than that of a laptop OnePlus 2.

  I have downloaded all updates, manually checked all driver updates and again... the same as his old iphone sound quality 4. I'm still messing with the BIOS, so why I am asking for help here.

  Note, sometimes at startup I hear no sound, clicking always tho; others, when I play music, the sound will distort at certain points. In general, not even 100% sound I get a decent quality, not even with 4 speakers do the work. Hell, my iphone sounds better with an only metallic non-Bang & Olufsen speakers.

  Y at - it a fix for this problem?

  Hi @MrDoctor_2,

  Welcome to the HP Forum!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others. You have the best experience, here is a link for you to see, if you are concerned:

  First time here? Learn how to post and more

  What is your specific model of spectrum 12 x 2?

  Computers how can laptops HP - I find my model number, the serial number or product number?

  What operating system do you use?

  I understand that you only had this laptop a few days, but the sound quality is less than expected.  You have updated the drivers, but there was no change.

  You did all your Windows updates?

  Did you run the HP Support Assistant?

  You ran the Windows troubleshooting tool?

  As I don't know what is your operating system, maybe it's not the exact document, but it can be useful:

  HP laptops - no noise or sound distortion from speakers (Windows 10)

  Please let me know the results.

  To help visitors and members to find solutions that have helped others, please consider choosing "accepted Solution" "" on the post that solves your trouble. " This will give it more visibility and make it easier to find.  "Please consider clicking on the"""Thumbs Up Icon "below to say thank you for you help.

• HP ENVY notebook: Purge display backlight

  I bought this laptop and after I opened the box, I went for a video to see the display features. Then I noticed that there are white Spots\Screen bleeding on the edges of the screen. I have returned the laptop to the dealer and he told me it was not a fault or defect and that it would not change. Simply, they do not accept that it is an acceptable condition to replace the laptop. He agrees that this happens to a lot of products and he knew that it was the issue in its many products, but refused to return. I need advice...

  Thanks in advance...

  Hi@alernans,

  Welcome to the HP Forum! I am glad you've become a member of the HP Forum. It's such a wonderful site to find answers and advice. Here is a link to guide you to what the most rewarding experience and answer questions about the display: first time here? Learn how Post and more what is the number of product or model of your laptop Envy? Computers laptops HP - how can I find my model number, serial number or product?

  I understand that out of the area of the screen, you have white spots on the screen. Thinking it was a defect, you have tried to return to the store, but they would not replace it. The dealer agrees that this happens with many products, but that it was not a reason for replacement. Have you done all Windows updates? You ran the Windows troubleshooting tool?

  Did you run the HP Support Assistant ? Here is a link to HP and Compaq flat - screens display quality problems that can help.  If the problem persists, you should be under warranty, please contact HP support for help. With your permission, they can connect remotely to your system to help determine the cause and the proper action to take. Contact HP Support  Fill out the online form and follow the instructions. Please let me know how it goes.

  When you have resolved your problems, you choose "acceptable Solution" on this post to alert other members and visitors of your success and may help. To show recognition for my help. Please click "Thumbs Up icon" below.

• 15 - ay006nq: return of sleep problem

  I just bought a HP 15-ay006nq and installed a version of Windows 10 and 64-bit.

  The problem is that when he tries to recover from sleep mode, the screen flashes, nothing appears for awhile and then and dissapers some kind of image with many colors and it never recovers from this until it is turned on and on new.

  Hi @alex_toma_d,

  Welcome to the HP Forum!   I am glad you've become a member of the HP Forum. It's such a wonderful site to find answers and advice. Here is a link to guide you to what the most rewarding experience and answer questions about the display: first time here? Learn how to publish and more

  I understand that you have installed Windows 10 not your laptop and now you're having a problem with the mode 'sleep'.  Here is a link to HP computers - sleep and hibernation problems (Windows, 10, 8) that can help alleviate this problem. Have you done all Windows updates? If you have not yet downloaded and installed the HP Support Assistant to help with the purchase of any HP, updates, please do so.  Please let me know how it goes.

  To help visitors and members to find solutions that have helped others, please consider choosing "accepted Solution" "" on the post that solves your trouble. " This will give it more visibility and make it easier to find. "Please consider clicking on the" ""Thumbs Up Icon " below to say thank you for you help...

• Pavilion g6 2337sr: upgrading laptop

  Want your laptop to another more powerful processor, tell me is it possible to do it in this computer model laptop 'hp Pavilion g6 2337 sr.
  And please tell me taking my laptop and what processor will fit an upgrade. Write through a translator - I'm sorry if this isn't like spelling.

  Hi @Mikula,

  Welcome to the HP Forum!  I'm happy that you've become a member of the HP Forum. It's such a wonderful site to find answers and advice. Here is a link to guide you to what the most rewarding experience and answer questions about the display: first time here? Learn how to publish and more

  I understand that you intend to update the processor of your laptop. Here is a link to page 23 of HP Pavilion Notebook PC Maintenance and Service Guide of g6 please review Chapter 3, article 10, for the recommended replacements. If you decide to replace the here is a link to a video that will guide you through the application of thermal paste. How to apply thermal paste (from YouTube.com)

  To help visitors and members to find solutions that have helped others, please consider choosing "accepted Solution" "" on the post that solves your trouble. " This will give it more visibility and make it easier to find. "Please consider clicking on the" ""Thumbs Up Icon " below to say thank you for you help.

• HP 15-F387WM: WIFI HOTSPOT

  IDN CAN'T HAVE A POINT OF INTEREST I TRY BUT GER IDON'T KNOW IT HELP ME WITH THIS THANK YOU

  Hi @DAADIR

  Welcome to the HP Forum! I'm happy that you've become a member of the HP Forum. It's such a wonderful site to find answers and advice. Here is a link to guide you to what the most rewarding experience and answer questions about the display: first time here? Learn how to publish and more.

  I want to help you, but I don't know what is your question?

  Please answer and explain what you would like to help with. What is your wireless network? If this is the case, please see this post by Great-Deku-Tree.  Commons fixes for wireless connectivity problems.

  I hope hear from you soon.

  When you have resolved your problems, you choose "acceptable Solution" on this post to alert other members and visitors of your success and may help. To show recognition for my help. Please click on the ' Thumbs Up icon"below.".

• Re: HP Split x 2 keyboard problem

  Hello! I'm having the same problem. I hope you can help me. Thank you!

  Hi @RachelAMC,

  Welcome to the HP Forum! It's a great place to find answers and advice! You have the best experience on the HP forum, I would like to draw your attention to the Guide of the HP Forums. First time here? Learn how to publish and more. What is your model number or product? Computers laptops HP - how can I find my model number, serial number or product? What operating system do you use?

  I understand that your keyboard stopped responding and you must restart or sleep mode and then wake the portable computer to the keyboard responding again. Is this correct? This occurred recently? Did you of recent changes?  If you connect an external keyboard, when this happens, does? We hope to get a response from you soon.

  When you have resolved your problems, you choose "acceptable Solution" on this post to alert other members and visitors of your success and may help. To show recognition for my help. Please click on the ' Thumbs Up icon"below.".

• HP 15-AF138AU: wifi signal

  Hello

  I used HP 15-138AU for 1 month, my wifi signal is not stable, that is, it increases, decreases, disconnects some time.

  a few times that even if I'm next to my router, it does not show same 1 point.

  "Broadcom BCM43142 802.11 bgn adapter Wi - Fi m2" is that the only suitable driver my laptop.

  "windows 7 ultimate 64 bit" is the operating system I was using.

  I hope you people will answer me a solution to this problem.

  Thank you

  PC

  Hi @prashanthchintu,

  Welcome to the HP Forum! This is a great site to find tips, suggestions, information, and what has helped other people.

  I understand that you have problems with your Wi - Fi connection. Please try these steps in a post by @Grand-tree Deku.

  Here is a list of steps that solve common problems with wireless connectivity.

  First of all, we have a step by step guide to guide you through the process of diagnosis here:
  Troubleshooting your wireless network and Internet access

  A second option is to try the following steps:
  Powercycle the network:
  1. turn off your laptop.
  2. unplug the power to your router.
  3. disconnect the power to your modem.
  4. wait at least 45 seconds.
  5 reconnect the modem and wait for it to come back online.
  6 plug in the router and wait for it to come back online.
  7. turn on your laptop and test your connection.
  
  Turn off the power to the adapter:
  1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
  2. expand the network adapters.
  3. right click on the Ethernet adapter / wireless, and then click Properties.
  4. click on the power management tab.
  5 remove the check mark next to allow the computer to turn off this device to save power.
  6. click on OK.
  7 test cycle.
  
  Reset the TCP/IP settings on your PC:
  1. go to your start screen/menu and type CMD.
  2. right-click on the command prompt icon and select run as administrator.
  3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
  4 restart your PC and test.
  
  It can also help to reset the winsock catalog:
  1. go to your start screen/menu and type CMD.
  2. right-click on the command prompt icon and select run as administrator.
  3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
  4 restart your PC and test.
  
  Reinstall the NIC drivers:
  1. download the drivers from here , but do not run them again.
  2. go to your Start menu/screen and type Device Manager.
  3. expand network adapters.
  4. right click on the wireless adapter and choose uninstall.
  5 install the drivers downloaded in step 1.
  6. restart your PC and test.
  
  Test an ethernet connection:
  Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.
  
  Test another connection:
  Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.
  
  If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop-down list in the upper right of the document.

  Please let me know if this helped.

  If this solves the problem for you, please choose "acceptable Solution" to help others who may have the same problem. To say thank you for help, please click on the ""Thumbs Up Icon " below."

• HP Pavilion Notebook pc: camera turns is not on

  I can't understand how to turn on my camera.  Try to make video calls on Google Hangouts and while the audio works, video doesn't work.  I can see the appellant, but she can't see me.

  Hi @napples123,

  Welcome to the HP Forums!

  This is a fantastic place to find answers and suggestions!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

  Learn how to post and more

  I understand you are trying to make video calls using Google Hangouts and you have audio but not video.

  Here is a link to HP Notebook and PC AiO - Webcam troubleshooting (Windows 8), Touch, that will help you with this problem.

  To say thank you for the reply, please click on the thumbs upwards the button below.

  If this solved your problem, don't forget to let people know by choosing the solution I hope this will help them to locate it.

  Good luck!

• Laptop HP Envy m6 1511: declining autonomy

  The power of the battery of my laptop of HP Envy m6 1511 shows signs of weakness. I don't know why.

  Lately, the battery barely stays on for more than 45 minutes on a full charge. Even at 65% to left my laptop battery life is just off instantly without warning. He used to give me a warning when its battery of 20% left. Now, even at 65-70%, the battery just dies and the laptop turns off while I'm working.

  The laptop itself works perfectly well.

  What can happen to my battery? Any one advice I can do to revive the battery does I have to buy a new one?

  Gjay1

  Hi @Gjay1,

  Welcome to the HP Forum!  Is a great place to find answers and advice! You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums. First time here? Learn how Post and more, when I looked up the m6 want 1511, the results came with a desktop computer. Would check you your model for me? Computers laptops HP - how can I find my model number, serial number or product?

  I understand that even if you are showing 65% remaining battery, your phone turn off without warning. Your battery will only last about 45 minutes. Here is a link that should help with this question. Laptops HP - test and calibrate the battery (Windows 10). If the battery passes the verification of the material there are a few other things to try. The battery method compatible ACPI Microsoft control is basically the driver that communicates between the computer and the battery. There is a chance that it is corrupt and it reads bad battery level. Therefore, the computer thinks that the battery level is higher that what it really is, so when it is running out of juice stop.

  Step 1. Go to Device Manager.
  Step 2. Select the batteries.
  Step 3. Right click on "Microsoft compatible battery ACPI Control method," which is in the list.
  Step 4. Click on uninstall.
  Step 5. At the command prompt, put a checkmark in the box to remove the current driver.
  Step 6. Shut down the computer.

  Step 7: Disconnect the battery, minute and then put back.
  
  When the computer returns to the top it should automatically find the driver.
  
  Step 8. Go to Device Manager.
  Step 9. Select the batteries.
  Step 10. Right click on "Microsoft compatible battery ACPI Control method," which is in the list.
  Step 11. Click "automatically search for an updated driver.

  If you see the embedded controller compatible ACPI Microsoft follow the same process for her.

  Please let me know the results.

  When you have resolved your problems, you choose "acceptable Solution" on this post to alert other members and visitors of your success and may help. To show recognition for my help. Please click on the ' Thumbs Up icon"below.