Clip don't disconnect but Windows says that it does not recognize it?

I loaded my Clip - when I pick up the computer, it shows that its connected and it will not power off - the screen which shows just its connected to the computer and fully charged, also when I plug it into the computer, I get a message that says: "one of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." and told me to try to reconnect the device.  I've updated the firmware.  I just bought this in September-Help!

With the Sansa unplugged, press and hold power button for 20 seconds, then exit (Clip +), or slide the switch to the position and take it 20 seconds (Clip).

Then try to turn on normally.

If the video freezes, it is unable to properly communicate with the host computer in the USB bus.

Bob

Tags: SanDisk Sansa

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