Color laserjet mfp 277dw pro: error message when installing

I tried several times to install the printer, but once get 80% comes a message "error a problem occurred when preparing to install the software in your system." Restart your computer...

Please help me

Hey @valero1313,

Welcome to the Forums of HP Support!

I see that you have a problem with the installation of the software for your MFP Color Laserjet Pro m277dw on your Windows 7 PC. I can help you with that.

Here are some things that should help you with the installation.

  1. If the USB cable is connected to your PC, delete.
  2. Click Start.
  3. In the search bar type "cmd" (without the quotes) and press ENTER.
  4. In this window type "msiexec /Unregister" (without the quotes) and press ENTER.
  5. Type "msiexec/regserver" (without the quotes).
  6. Click Start.
  7. In the search bar type "msconfig" (without the quotes) and press ENTER.
  8. Click the Services tab.
  9. Click Hide all by Microsoft.
  10. Click Disable all.
  11. Click the Startup tab.
  12. Click Disable all.
  13. Click OK and reboot your PC.

Please let me know what happens after you run the Setup program after you follow these instructions. If this allows you to install, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

 

Tags: HP Printers

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