Compaq Presario DVD/CD drive not recognized after upgrade to 8.1 Windows
Hello, I recently updated my SR5601UK to Windows 8.1, and he ceased to recognize the CD-ROM drive in Windows.
The last disc it read was the 8.1 upgrade disk.
I checked the power and data cables and the two are connected, Bios, recognizes that I checked for upper and lower buffers in the registry and there is nothing to remove.
No CD/DVD drive is listed in the section 'Devices & readers' on 'This PC' or in 'Device Manager '.
The powers of disc when a disc is inserted, but nothing appears on the screen.
I can only find drivers/firmware on the site HP for XP, Vista and 7, but nothing for 8, so cannot say if it is a firmware/driver problem.
HP Web site says spec of the car but not the manufacturer, so I had trouble finding the update.
Hello:
See if the resolution steps 2, 3, 4 or 5 solves the problem.
One usually does.
http://support.Microsoft.com/kb/314060/en-us
Tags: HP Desktops
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