Computer does not recognize camera

Hello

I have a new Canon Rebel T6S I have with a computer of Windows 8.  I installed the software but I can't get the computer to recognize the camera.  It is connected using the USB cord. The EOS utility does nothing.  It is stuck on 'Connect an EOS camera.'  Try to set up the wifi does nothing no more.  The device is connected, turned on and on the display with the triangle, but it's like she's not even plugged.

Now I tried this on a second computer.  Same thing.  Nothing is recognized.  Cannot connect via wifi either.

Very frustrated as support tech is closed on weekends.  I'm travelling for the next two weeks and I wish I could use my camera!

I fixed it. It turns out that plug the unit photo does not work when wifi is on. But you cannot set wifi settings until you are connected by the cable. A lot of people have this problem.

Tags: Canon Camera

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