Computer FREEZES / Crash after startup or start-up

Hello! It's a little frustrating and I had to post this with the help of another laptop because my laptop ASUS freezes/crash after starting and also during the login screen! It's like when I open and enter my password, and enter the screen and click on any program, it will just freeze and hang there! And I couldn't do anything with it! LIKE NOTHING! Nothing, I need to force close by pressing the power button for a long time and makes many times because I wanted to check whether it is really something bad ~ it's been a week but I still can't use my laptop :( The most frustrating thing is, I can't even use the recovery options! The first time a blue screen for the recovery options showed that I had the chance to choose because it froze again!

I tried to restart my laptop and went into the advanced boot options and you click on RESTART NOW to make that screen again, but UNFORTUNATELY, the TROUBLESHOOTING option does not show! Only the choices available are "CONTINUE and EXIT to WINDOWS ' and 'TURN OFF VOLTAGE the COMPUTER '.

I wanted to choose "Automatic repair", but given that the TROUBLESHOOTING Option does not appear it seems I have no choice. I tried several times but no luck if I had to choose REFRESH PC but another problem is in place! -_ - I don't know how! I clicked REFRESH PC and selected FOLLOWING, but he said, "COULD NOT FIND THE NECESSARY THAT WE are looking for" something like that so he can't go!

Please help me :( I have no media recovery, so it is impossible to make the alternatives recommended on internet, I don't want to lose my files. TT__TT please help me. I really appreciate your answers! Thank you so much! ^ _ ^ You're cool!

You can get the recovery media that you need here: http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

Tags: Windows

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