Computer laptop 13-c004TU unable to connect to the network

I just bought a HP 13-c004TU laptop (I think - too small to read). It is to see my home Wi-Fi and available networks. I typed my security key, but it is still saying that it cannot connect to this network. I've been on the phone with my ISP and they do not see why it does not connect. Usually, in these cases, I would be hard-cable router, but the laptop doesn't have a suitable connection port. Can someone help me with this? Of course, being new, it is Win8.1. Thanks in advance.

Hi @meandu ,

The only way to connect it is wireless via the router or access point.

Thank you.

Tags: Notebooks

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