Computer laptop cracked screen sent for warranty repairs!

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• Laptop damaged when sent for repair

  Thought I better warn people about the terrible service I received from Toshiba! I returned my phone to them for warranty repair. They arranged for UPS collect my phone Monday and I was sent an email Wednesday from Toshiba to inform me that they had received my laptop. Friday, I had a phone call to tell me that my laptop was damaged. Apparently, the hinge is broken and metal casing is badly bent and broken in a corner. The laptop let me in perfect condition, except for the touchpad works not that is why he has been sent for repair.

  Toshiba told me that I am responsible for the repair costs and argues that it was not packed correctly, even if I followed their recommendations to packaging. They also said that it was not packed in any film bubble, a complete lie like air bubbles was recorded around the laptop.

  I phoned UPS who say that Toshiba reported no damage and would have had to file a report. I also discovered that Toshiba do not take insurance when laptops are delivered with them! If I know that I would have never allowed my laptop to be sent to Germany. I asked for photos of my laptop to be sent to me and well that knows no ones what happened to it I think it has been unpacked and later dropped from someone at Toshiba. It may explain why it took 2 days after arrival to report damage to me and why Toshiba refuse to report the problem to the inverter!

  I have contacted Trading Standards and legal advice, I'm just wondering if it happened to someone else? I wanted to let people know that when they send their laptops that they are not insured for damage while shipping.

  Sorry to hear that.
  I really hope that you will be able to clarify this with the representatives of Toshiba.

  Where do you live aster?

• Hello world? I wonder where we can see the State repaired our phone, after that send it for warranty repair?

  I sent my iphone to warranty service for more than 20 days and still not recover.

  I wonder where we can see the State repaired our phone, after that send it for warranty repair?

  Thank you and best regards!

  You will receive emails with updates from Apple. Have you received one indicating that they have received your iPhone?

• where should I send my Tablet for warranty repair

  Where should I send my Tablet for warranty repair

  mrnunn1 wrote:

  Where should I send my Tablet for warranty repair

  Hello and welcome to the HP support community!

  HP serves its customers from all countries of the world!  There is no place 'set' for returns.   You will need to arrange with HP yourself.

  To contact HP directly, click on this link: http://www8.hp.com/us/en/contact-hp/contact.html

  WyreNut

• T61 + locked HDD for warranty repair

  Hello Forum,

  My T61 (less than one year) suddenly stopped posting and loading windows. LEDs, fan will pass on, two beeps, but no out put on-screen. Tried an external monitor, air cleaned the openings of ventilation and heatsink without result.

  If the machine has been sent for repair under warranty.

  Question;

  1. I have improved the original HDD with a WD 500 GB HDD, does it affect the limited three-year warranty?
  2. I removed that drive and replaced the original 120 GB of HARD drive before you send him off of the laptop, I had put a HARD drive on the laptop locking and so can't access the data on the WD HARD drives on the desktop / HDD enclosure. I presume that attaching this drive to a another PC would simply give me a password and I then enter the password and access my data, does not. This gave me a few scary chills; If a major component such as the chip of the card mother/security or the portable integer is replaced, the laptop will be able to recognize that it locked HDD and prompt for the password? I have no recent backup and it has reminded me (again) to save before leaving home, backup when you get home, and then perform another backup while you sleep!

  Advice or guidance to this mental torture will be highly appreciated.

  In Australia, you can tell them the password and they will remove it for you. If you could call Lenovo and tell them to put a note here regarding the password, if the filing of the application for Lenovo, this information may be transmitted to technicians so they need.

• Computer laptop white screen

  I have a computer laptop 'HP ENVY TouchSmart Sleekbook 4-1115dx", which is about two weeks after the warranty, and the screen is empty.  I currently have an old crt monitor hooked up to it and everything works fine with the machine - just can't see the screen.  Will I need to replace the whole screen, or can I just replace the Ribbon/string to the display through the hinges to the main unit?  Any suggestions with where can I buy parts for this would be very useful as well.

  Thanks for your reply.  I found that the 3 m tape was broke the cable of the LCD when you take the cover at the back of the laptop screen.  I unplugged then re plugged the cable Ribbon and respected band of restraint and large all worked.

• Computer laptop touch screen 15: need help - restore Partitions, OS system, start-up and drivers!

  [Need help]

  Device name: laptop touch screen, Energy Star, 15.

  Model number: 15 - f023wm

  Device status:
  [Grandma] "I broke the internet.
  [Me] "No, I have demolished just any chance I had as a computer programmer.
  I'll never do it to heaven now... »

  You want to come: difficulty this laptop!

  -Packing plant (Reset/retrieve)

  -Retrieve/Re-restore boot loader

  Retrieve/recreate/Re-restore all original scores.
  -Retrieve / Re - restore all the Original system & hardware drivers.

  -Retrieve/Re-restore Windows 8.1.

  -Possibly find computer Tech/Geek fellow/Pal.

  -Learn something new! (Not including the common sense).

  Explanation:
  -J' was too high as he tried to become the next Bill Gates and create a calculation method in which the processor completely laws of physics bi-passes.

  Topical issues:

  (1) I have little experience, I'm sure compared to most of the users on this forum; However, in the College computer Programmning.

  ---> Very adept in acquireing newly introduced information & request a great sense of understanding of puzzled, abstract and largely serious concepts. (It will be just a little easier than most to explain a simple fix).

  (2) I deleted all partitions, including the system files, System opperating, some methods of starting, all the drivers, and to add to the mess, the existing partitions are not yet check the size or formatting - I'm sure.

  ---> (Drive C is 400 GB;) Drive D is the main partition with only 20 GB)

  (3) any chance of installation/download are only feasible when my boyfriend does everything it does and 'fixed' the laptop.

  ---> Cell phone MAY start, can use internet and MAY be able to download 5 pictures before the system shuts down and the other requires a few hours to wipe the minimum amount of space on the hard disk before you reinstall Windows.

  (4) Windows 7 is the only OS (so far) that we are able to install; We have no other disks, but Windows 8.1, I think, was the original Opperating system and look forward to this return.

  (5) I don't know yet how I will receive notification here on these forums. I'm drunk at 05:59, so I'll find out tomorrow.

  ---> Assuming that I remember I wrote it.
  
  And I think that's all that I need a little help with if you want messages me or live chat to help solve this problem, I think that Skype is aloud; and in all the uncertainties, it is listed on my profile.

  Thank you, & your best.
  Caleb D. Parker
  @CiDiParks25

  CiDiParks25

  What will work restores your computer to its original factory state using HP recovery media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  The link is on the software page and download drivers for your PC: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7137590/model/7484025

  Once there, scroll to the bottom of the page and you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
  
  Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• Computer laptop white screen at startup

  A few days before, at a bend on a laptop, the screen remains blank (was not lit at all) but the computer sounded as if it was put into service. What are the possible causes for this problem?

  Hello Pierre,.

  Thank you for using Microsoft Community.

  1. does the computer boot to the desktop, or you see the white screen on startup of the computer?
  2 did you change on your computer?
  3. What is the brand and model of the laptop?
  4. as you mentioned, "when you turn on your laptop, the screen remains blank (was not lit at all) but the computer sounded as if it was put into service ', what exactly happens when you start the computer?

  If you get white screen SAT after the start of the desktop, then I suggest you follow this article and check.

  Why my screen is black when I start Windows 7?
  http://Windows.Microsoft.com/en-us/Windows7/why-is-my-screen-black-when-i-start-Windows-7

  Important notes:
  When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
  http://Windows.Microsoft.com/en-us/Windows/back-up-registry#1TC=Windows-7

  Please answer with results so that we can help you further.

  Thank you

• HP ENVY 15-j028tx for computer laptop touch screen

  I can't find it anywhere and it's a simple question, really.

  The HP ENVY 15-j028tx laptop has a touch screen feature? When I bought the laptop, in-store, it had a touchscreen function, but since I got home, I had no fuction of the touchscreen?

  Hello

  From the next store, there NO touchscreen:

  http://www.harveynorman.com.au/HP-envy-15-j028tx-laptop.html

  Same store, the following (same series) model has touchscreen. Probably you looked at one machine and bought another machine.

  http://www.harveynorman.com.au/computers-tablets/computers/laptops/HP-envy-TouchSmart-15-j002ax-laptop.html

  Kind regards.

• Computer laptop yellow screen on startup

  I'm fixing my girlfriend's laptop. ; It's an HP dv6-3122us. I cleaned a bunch of junk she had there, but I can't seem to understand what causes the yellow screen. He appears at startup, once completed the Microsoft Windows loading through, but until the desktop comes up. It's just a yellow screen Uni with a pointer to the mouse over it (which can be moved). It remains like this for about a minute before the screen changes in the normal office environment. I ran Kaspersky, Avast and Malwarebytes to get rid of any virus/trojans/etc that are on it. I also manually uninstalled unwanted programs and used CCleaner to clean the computer and repair the registry. In addition, I updated the graphics driver, windows is up to date, and I tried to perform a clean boot. None of this seems to fix anything. However, when I start the computer in safe mode, the yellow screen does not come upward. Any ideas on that?

  Thank you

  Hello

  Thank you for your valuable response.

  When you uninstall the driver and restart the computer, Windows installs automatically the generic drivers for answering your question driver have no problem. So based on the result I can explain it could be issue with the graphics card itself, I suggest you contact HP to check and change the graphics card.

  HP contact number

  http://support.HP.com/us-en/contact-HP

  I hope this helps. Write to us for assistance.

• HP laptop, 2000 - 369WM: computer laptop not screen not work/laptop won't start not

  This laptop was headed for a few years, I'm not sure how much because it is not mine. My phone has been stalled next to the laptop and fell on it and the screen when it is dark. I tried to reboot it but the screen does not always work, it continued for nearly a day. Finally when I tried to restart, the laptop would begin to start but stop for two or three seconds in a power upward. Tried a hard reset, but it did nothing. After the hard reset the computer started, but froze on the Windows splash screen. Subsequently, he left always start after two or three seconds. Is stayed away from him for a week or so trying to figure out what was wrong with TI/where I could get help. Came back to it today to try and it works again, but this time he stopped on the dark screen and now it is a black screen with lines green all around him and a few blue lines. Do I have to take the phone to a technician nearby or is all hope lost for her?

  Nevermind, struck the laptop hard on the bottom and rebooted, it and launched the command prompt. More stupid way to fix a laptop, but it worked if Hey

• HP 635 computer laptop blue screen at startup.

  I have important files on this laptop and while playing music this phone randomly cuts. I turned it back on and now ot support windows 7 in a few seconds and finally crashes with a blue screen.

  Then, I rebooted it and tried safe mode only to have nothing works. I tried to use ubuntu which usually works to remove the files that I need except the disk was not yet recognized until I chose to uninstall and do otherwise. I tried the recovery of windows 7 and it remains to do for some time and fails. I stuck inside another computer and for some reason any, it wouldn't start up, unless I plugged it in after that he began to start. This drive has never recognized. I finally tried new installation windows 7 as a last resort, but he then told me that it can not install the disk.

  I run hp diagnostics and I get 'Hard drive failure 1.' Is it possible possible to recover my files and get a new HDD without having to pay a ton of money to get everything back?

  HI Jeffreylbrown94:

  Thank you for your message.  I'm happy to help!

  I understand that you are getting the error 'Hard drive 1 fault.'.  This refers to a defect on the hard drive. I'll send "Troubleshooting Error Messages on a blue screen may occur during startup or Boot"  click here. You could try a Google search for some free or cheap data recovery software to recover your files.

• Computer laptop touch screen works on Windows 8

  Since last week, I found that the touch screen on my laptop Lenovo Flex 2 stop and start working at random and by reading online forums on how to solve this problem, I realized that the USB input device that is normally found in the Human Interface of my device manager devices would disappear when the touch screen no longer works and will reappear when the touch screen works when I restart my computer. Someone at - it a good solution for how I can solve this problem?

  Most often when a device does not work, it is because the driver is damaged. Re-install a new copy should help

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

  http://captaindbg.com/how-to-update-drivers-on-Windows-7/   (works on win 8 & win 10)

• HP ENVY 15-ae178TX laptop: when this laptop from HP ENVY 15-ae178TX computer laptop arrives in Singapore for sale?

  When this laptop from HP ENVY 15 - ae178TX laptop computer comes to Singapore for sale?

  Hello

  Good question. It doesn't happen at all, but you should be able to find a plug similar to Singapore. Normally the HP doesn't sell product even in all countries.

  Kind regards.

• OfficeJet 8620: How can I contact hp for warranty repairs

  I need to contact HP for repairs.  My Officejet is under warranty.  I'm in Charlotte, North Carolina.  The website says there is no service center in 100 miles from me.  How can I contact HP?  Is there a phone number or email?  Whenever I try the contact us on the support Web site, he just throws me in an endless loop.

  Google has provided me with 1-800-474-6836 that you don't find on this Web site.