Computers don't light tray 3

Have a M551dn with 3 trays. All trays are enabled on the server.  I have two computers that don't see tray 3. Have deleted and reloaded the drivers. What could be the problem?

If it is greyed out and I can't choose to install it, what do I do next. It is grayed out so I deleted the driver and loaded using the IP address. The option to tray 3 was not available and it worked.

Tags: HP Printers

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