Configuration wireless all-in-one Officejet J6480 problems

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• All-in-one Officejet J6480: printer Officejet J6480 on Windows 10

  I've owned a printer all-in-one Officejet J6480 for a few years.  I bought a new Lenovo computer several months that came with a free to Windows Update when 10 is which would be published.  I managed to load the J6480 software and everything worked very well, including the scanner.  When Windows 10 came out I upgraded to it and rebooted the printer software and everything worked fine.

  Then about two weeks ago, all the J6480 would do is printed.  When I tried to open the HP Solution Center to scan a document all I had was a 'ping' and the Center does not open.   So I tried to remove all the HP software and re - load.  It would be the load but not completely.  I kept getting the message that "the application you are trying to use has been blocked to open because it could damage your PC or the loss of data. This is because some applications that worked with a previous version of Windows may not work the same way with Windows 10 ".  I do not understand why it worked fine for a few months with 10 windows and now it's incompatible, unless there was an automatic upgrade (Windows 10 or HP) that is now causing the conflict.

  I've uninstalled and reinstalled the software several times but to no avail.  Can anyone suggest a solution?

  Hello

  Please check your history of updates of Windows 10 and remove/uninstall kb3132372

  Note: Microsoft is working with Adobe now:

  https://support.Microsoft.com/en-us/KB/3132372
      
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

  Kind regards.

• All-in-one Officejet J6480: glass J6480 scan fails: "Sorry, an unknown error has occurred." Mac OS 10.5.8

  (Officejet J6480 all-in-One, PowerMac G5, Mac OS 10.5.8, wired ethernet/WLAN) Sweeping the window stopped working and gives message: 'error. Sorry, an unknown error has occurred. "That's all. I can always scan the ScanPro application if I run first of all of the computer, but nothing of glass - i.e. manually, using the buttons on the control panel of the camera itself - to one of the destinations, I tried (PDF preview.), JPEG, HP Photosmart, etc..

  I uninstalled the software suite HP, reinstalled (latest version: 9.7.1), and engaged in the installation process, it has been completed successfully. But no change in behavior.

  I tried the procedure in a similar position:

  Re: Officejet J6480 all-in-One, scanning does not work anymore

  21/02/2010 19:02

  OK, one more not - we will reset the printing system: right click - Sys Prefs, Print & Fax - (control) the area of the print queue and select Reset printing system. -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  .. .but the behavior of my printer has not changed, and the error message is still the same, when I tried to scan from the glass. Any help?

  Hi @jcoronat,

  Welcome to the Forums of HP's Support. I understand that you get an error when you try to scan. I would like to help.

  I took most of these steps from a post of Sunshyn2005. To be honest, all I did is to change the links to software, but the post is enough onsite for troubleshooting of Mac software.

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Of Scanner all-in-one Officejet 6500 problems

  Hello

  I have a brand new Officejet 6500 that prints, faxes and copies without fault.  It is connected wireless to two different computers.  However, for the life of me, I can't scanner at work - and the errors are the same on both computers.  No matter what I do, the scanner software opens and begins to work, but the scanner itself doesn't do anything (no noise, nothing) and eventually I get message and error that says "Scanner Error" with a bunch of steps to try to fix.  I tried ALL the steps, restart the software, reset the printer, unplug, re - connect, re-boot and even re - install the software - still nothing.  Once I even put in place via a USB cable just to make sure it wasn't a wireless issue, and is not; I had all the same mistakes.  I spent two hours on the phone with HP tech support and after changing a bunch of firewall and other security settings, still nothing.  I don't have anythign fancy; just Windows XP, Windows Firewall, McAfee Suite.  Any idea what could possibly be the cause of the errors of the parser and why there is no communication between the computer and the scanner?

  After countless hours to suck his soul troubleshooting with alleged HP 'Technical Support', at least I managed to reduce this problem down myself and find a solution that works.  I found that the problem of scanning don't occurs if the printer OR the computer is connected to the wireless network.

  The solution is to TURN the wireless RADIO and connect to your network via an ethernet cable.  Then try to scan with a computer that is connected to the network via an ethernet cable.  Note that this will NOT work if each connection - printer to the router - or computer to the router is connected wireless; It takes the two connecitons via an ethernet cable.

  This is obviously a software problem that HP does not and will never be resolved.  So, if there is no way to connect your AIO to your router with an ethernet cable (for example, if the priter is in another room), you're SOL and should probably try another printer that HP will never solve this problem.

• Printer all-in-one Officejet J6480 prints the document leaves "error sent to printer" message in what.

  I have an officejet 6480 connected wireless that I print from a connected computer eithernet running Windows 8. When I print a document from various (Notepad, adobe, outrlook, etc.), the document print OK, but I find myself with a message in Quebec under the State that says "error - sent to the printer. 8/2 is listed under pagesand I print a two-page document. I ran HPSSdr and it shows errors found and it erases Quebec, but the next time that I print, I have the same problem. The printer is connected to an Actiontec PK5000 without wire/eithernet DSL modem/router. It's a router securred with a WEP password. When I do a test print from the HP software it erases OK, but she let the other message in the what. I also ran SFC/scannow, which did not find any problem.

  The problem seems to have corrected itself. I did a system restore to before the updates required and still had the problem. I reinstalled the updates that have been deleted and the problem seems to have disappeared. I had to turn and then turn the WiFi printers because I received a message to unavailable printer. After all what it seems to work now.

• My iMac 24 "4 GB 460 GB scan a picture of an all-in-one OfficeJet J6480

  I just bough an iMac yesterday and when I configured the printer for wireless use, and tried to scan a picture, it wouldn't work.  The printer works fine wirelessly and I have not set up a fax because I really don't need now.  When I try to scan a picture, it gives me the message error "an unknown error has occurred."  I hear the scanner move, but there is no picture on the screen.  If anyone has had this problem before or have any ideas on how to fix this? Help, please!

  Thank you

  Oh, you have snow leopard, correct?  Do not use Scan Pro, use of Image Capture or preview.

  If this does not work, you will need to uninstall the software you probably loaded from the CD of the printer (for 10.5 and earlier only).  This by running the program of uninstalling applications, Hewlett-Packard.

  Once you do this, download the latest drivers (in case the uninstall them program wiped out - he did it on my Mac) here.

• Printing DCP color red problem - HP Officejet Pro 8500 Wireless All - in - One Printer, the 4th copy

  I have a HP HP Officejet Pro 8500 Wireless all-in-One Printer and try to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have new HP ink cartridges and print on HP Color Injet paper. I have renectly replaced the Black/Yellow Printhead (at least 6 months ago). At the beginning when I cleaned the printheads, I was able to print 2 or 3 pages showing my color RED. Then back to magenta. When I received the images of test after you have cleaned the print heads, they are all perfect, no lines.

  What happens and how can I solve this problem?

  Hi TM1997,

  Thanks for the reply!

  Given that the printer seems to work for a bit and then comes back to the same question, it must be a problem with the printhead (Cyan/Magenta one) or the ink lines that go from the cartridges to print heads. First of all, I would suggest that you check the warranty date on your printhead C/M. If it is under warranty contact HP Technical Support in your area and inquire about a replacement, but if not, it's you if you want to replace the print head, printer service, or look into an upgrade.

  Have a great weekend!

• Error: The computer cannot communicate with the printer; printers HP officejet 4500 wireless all-in-one

  Original title: hp officejet 4500 wireless all-in-one printer / moved, unplugged and replugged and then in the new House when turned on laptop hp, now it will not find printer

  I need help with getting my hp laptop to communicate with my printer hp officejet 4500 wireless all-in-one, I moved and when I unpluggled everything and moved, when I tried to print something now my computer says it can not communicate with my printer, even if in the control panel it shows my printer has been verified as my default printer I don't know what to do?

  Hello
   
  What is the version of Windows installed on the computer? For example, Windows 7, Vista, XP
   

  Please answer the question above so that we can better guide you.

  For now, you can read the following article.
   

  Printer in Windows problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
  Check if it helps.

• OfficeJet Pro 8500 Wireless all-in-One Printer - A909g User guides

  Can you send a fax from a PC to an Officejet Pro 8500 Wireless all-in-One printer when connected wireless?

  Hello dhe8011,

  Welcome to the HP Forums!

  I understand that you would like to know if you can send faxes from your computer. Yes, you are able to perform this function, but must be in place. What is your operating system on your computer? Click here to read: Windows.

  Please follow this entire document from HP on the sending of a Fax from your PC (Windows 7 or Windows Vista).

  Let me know if this document solved your problem or not.

  Impatience on your part.

• Driver for Officejet 4500 Wireless all-in-one will not install after the upgrade to Windows 8.1

  Upgrade to Windows 8.1 on Pavilion g6.  OfficeJet 4500 Wireless all-in-one still print but not scan.  Downloaded driver full features.  Installation quit giving the error message "file not found".  Tried the 'chat' with no resolution sessions

  Thanks for the reply.  HP has called since then and was finally able to install the driver.

• How to turn off ringer on my Officejet 4500 Wireless all-in-One

  How can I turn off the ringer on my Officejet 4500 Wireless all-in-one unit?

  My operating system is Windows Vista.

  Hi luxorsecurity,

  Follow the steps below to disable the Speaker Volume

  1. press the setup button (key no. 8)

  2. press the right arrow to the base and then setting OK

  3. press the right arrow to the Speaker Volume, and then select one of the options below

  • Soft
  • Loud
  • Off

  

• HP Officejet 4600 all-in-one: unable to print on my HP 4600 wireless all-in-one

  I have a HP Pavilion computer G7 with windows 7 64 bit operating system and A HP Officejet wireless All In One printer 4600 and my printer shows it's online but says print window is not and I can't print. What can I do to fix this?

  I suggest that connect you with a USB cable then.

• Driver Windows 8 all-in-one Officejet Pro 8500 Wireless does not

  Hello!

  I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless all-in-One Printer from a long time ago. I don't have the driver disk version, since I bought the printer until Windows 8 is out, so I tried to download it from the HP website. Whenever I try to run it, however, it is said that it is the extraction, but once gets it is over, nothing happens. The Installation Wizard is not pop up, and there is no error message explaing it. Help please?

  Thank you!

  wsquared123 wrote:

  I have a Dell Inspiron 15 3000 with a 4th generation intel core i3 processor

  How the printer is connected to your PC? USB or network

  HP all-in-One Printer Remote App for Windows 8.1 printer is located if it is connected.

  and HP and Capture app scanning allows you to scan with compatible devices.

  I hope this helps

• Sending faxes/install of the HP Officejet Pro 8500 Wireless all-in-One

  I'm on a po to buy this printer but have a question that I can't find an answer for without having to buy the printer. I have no Modem built into my PC.

  I am wanting to know:

  What I have a fax modem from my PC

  An external USB Modem will work

  To really stretch the question, how the external modem will connect to the all-in-one

  The all-in-one has a fax for stand-alone fax functionality.

  If anyone knows these answers I would appreciate a response. HP Officejet Pro 8500 Wireless all-in-one is on currently on sale $ 150 off and I would like to grab one before the end of the sale.

  Thank you very much

  Jerry

  When I talked to my PC manufacturer, I discovered that you can't do what I wanted to do, modem or not, since the PC Fax documents

  You can mark this question as answered and thanks for the help.

  Jerry

• Cannot sweep the all-in-one Officejet 4630

  Hi all - help needed please.

  Recently bought a printer all-in-one Officejet 4630 and had nothing but trouble, set-up and use it. After several attempts to put in place, everything is roughly in order, though I can't yet scan of the control on the machine Panel (I can scan only through "system preferences" under the apple icon).  Whenever I try to scan the engine control panel (and not through system preferences), using either the wireless network (Airscan or whatever it's called) or the USB cable, I have the following message on my laptop screen:

  Task is not available

  The task of "Photo (JPEG)" found on your device is not available on your system. Please select another task.

  The same thing happens if I try to scan to PDF. I use an old (c.2007 MacBook Pro) that runs the OSX10.9.5 Mavericks. Internet connectivity is not a problem because we have the right cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Help, please.

  Thank you

  Hi @nckbtlr and Happy Halloween!

  I'm sorry to hear about the problems you are having with your Officejet 4630. I understand that you are unable to scan from the front of the printer. I'd be happy to help you with this.

  In the spirit of Halloween, first I have to ask: what did the Mummy to tell the Agent from HP Support?    Let's wrap this case up!

  I suggest to uninstall and reinstall the software. Please follow the instructions below to complete a more comprehensive uninstall than basic uninstall. I know that these steps look long and convoluted, but I made it easy to follow and have confidence that these steps will solve the problem.

  Scrub / uninstall

  • Open the Applications folder > HP or Hewlett-Packard folder > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.