My iMac 24 "4 GB 460 GB scan a picture of an all-in-one OfficeJet J6480

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• All-in-one Officejet J6480: glass J6480 scan fails: "Sorry, an unknown error has occurred." Mac OS 10.5.8

  (Officejet J6480 all-in-One, PowerMac G5, Mac OS 10.5.8, wired ethernet/WLAN) Sweeping the window stopped working and gives message: 'error. Sorry, an unknown error has occurred. "That's all. I can always scan the ScanPro application if I run first of all of the computer, but nothing of glass - i.e. manually, using the buttons on the control panel of the camera itself - to one of the destinations, I tried (PDF preview.), JPEG, HP Photosmart, etc..

  I uninstalled the software suite HP, reinstalled (latest version: 9.7.1), and engaged in the installation process, it has been completed successfully. But no change in behavior.

  I tried the procedure in a similar position:

  Re: Officejet J6480 all-in-One, scanning does not work anymore

  21/02/2010 19:02

  OK, one more not - we will reset the printing system: right click - Sys Prefs, Print & Fax - (control) the area of the print queue and select Reset printing system. -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  .. .but the behavior of my printer has not changed, and the error message is still the same, when I tried to scan from the glass. Any help?

  Hi @jcoronat,

  Welcome to the Forums of HP's Support. I understand that you get an error when you try to scan. I would like to help.

  I took most of these steps from a post of Sunshyn2005. To be honest, all I did is to change the links to software, but the post is enough onsite for troubleshooting of Mac software.

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• All-in-one Officejet 5610: lost all ability to scan after operating system upgrade

  Hello

  First post.

  Tried to implement everything. Need for new perspective or someone just told me that the printer/scanner is not taken in charge any longer.

  Recently updated to OS 10.8.5 as well as extra memory.

  Have scanner only for the work of the company.

  The scanner just stopped working after update of HP software. I don't remember version. Nevertheless, today I removed all HD and started around, but nothing works.

  Start over means, I downloaded a new driver and the patch.

  Using a HP scanning Application. Now that the application does not appear even on the computer.

  Let's start with some basic questions and then go from there:

  Neither HP or HP scanning Application utility are now on the hard disk after you follow the instructions from HP to delete.

  What I need the original disks and to reinstall the software from it or can those be online?

  Thank you.

  Mike

  Follow-up.

  Tried this approach (see link), but the all-in-one Officejet 5610 is not listed. I suspect the printer/scanner in is no longer supported?

  THX!

  http://www.MethodShop.com/2013/12/HP-utility-install.shtml

  Second follow-up:

  I understand how to use of Apple's Image Capture application as a workaround. Not as friendly as HP Scan.

  Unless someone can tell me the HP and HP Scan utility always work in OS 10.8.5 for the 5100, I guess that will be sufficient.

  Thank you.

  Hello

  For Mountain Lion, your printer software is provided via Apple Software Update.

  Follow the steps below under "Use Apple Image Capture" to scan with the Officejet 5610 on your operating system:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04788799/

  If you are having problems scanning, be sure to follow these documents to install the latest drivers from Apple Software Update:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04510394/

• HP 2210 printer all-in-one: after updating WIndows 10, I can print but not scan with my HP 2210 all in one

  I've updated to Windows 10 and since then I can print but not scan with my HP 2210 all-in-one printer.  I tried to download the software updates, but nothing seems to work.  Any suggestions

  Hi @Sajapand @ddegan

  I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

  Most of the products have updated software available on the HP support Web site for Windows 10.

  I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

  Do you know if you are able to scan using paint?

  To perform a scan of the painting: HP Multifunction printers - how Scan: Windows 8

  (This is the same for Windows 10, of what I said)

  1. Click the Start button () in the lower left corner of the screen, click on Searchand type Paint.
  2. Click on the painting in the results.
  3. Click fileand then click on from a scanner or camera.
  4. Select your printer, click OK, and then click Scan.

  Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you

• How to scan using the HPDeskjet 1510 All-in-One-Series

  I Don t know how to scan in a HPDeskjet 1510 All-in-One-Series. Please help me to scan with this printer

  Hi Sotagar,

  The method for analysis is based on the operating system you are using. Here is a page that lists the different instructions based on OS.

  Scan with HP Deskjet 1510 all-in-One

  I hope this helps.

• All-in-one Officejet J4680: how to set scan to scan the document without cropping afterwards

  Is it possible to configure the scanner so that when I scan a document, the digital space includes only the document itself and not the whole scan bed? In its current form, I have to crop each document to remove the excessive scanning area that is not part of the document.

  @JonnD14

  Install the software of full functionality for the printer.

  Printer:

  Range of all-in-one printers, HP Officejet J4680

  Full software features:

  File name: OJJ4600_Full_14.exe

• all-in-one Officejet 5610: cannot scan

  I am trying to scan on my officejet 5610 all-in-one and I get an error insall for windows 8 or 8.1.  Help please.

  Hello

  Please download and run the following tool and post back all the error messages:

  http://ftp.HP.com/pub/softlib/software13/COL50849/MP-145514-6/HPPSdr.exe

  Kind regards.

• I can't scan with hp psc 1402 all-in-one

  1 hp psc 1402 all-in-one 2. Windows xp 3. Scanner not found 4. don't know 5. problem to scan only

  I want to scan hp scan doctor

• All-in-one Officejet Pro 8620: officejet pro 8620 all-in-One scan negative

  How to scan negatives and 35mm on a HP Officejet Pro 8620?  I recently read it is possible on older versions, but can not find all the information about the printer I have.  Please answer quickly because it's something I have to do for my business.

  Hello

  Negative scanning requires a special film holder (as in This example), indeed such was offered by older models and not in the past years.

  The 8620 do not offer this kind of functionality, as well as any current inkjet all-in-one device and you can't scan negatives with your printer.

  Only proffesional scanners offer a these these days, not all in one of the devices.

  Here's the only model I have managed to find to your purchase today, there could be some more and it's worth trying a such google searh:

  Digital flat HP Scanjet 5590

• All-in-one Officejet 5610: function Scan lost after upgrade to Yosemite

  Lost the ability to analyze after upgrade, print, and copy works. Have already done everything suggested by Double-U-di in the Mac OS 10.10 post Yosemite and HP Printer Support posted on 30/10/2014: checking for updates Apple, printer removed from the queue, add printer back, reset the printing system, removed the HP software, repair disk permissions * manually installed HP printer drivers v3.0 and added to the queue printer. No change, printing & copying ok, but the scanner does not.

  During approval of the repair disk found a number of problems related to printing and presumably repaired, had more to do with the ' should be 80, group is zero ", but others as well.

  Anyone know what I can do, short of buying a new printer? I realize, it's a dinosaur - always attached via the USB port, but she worked just beautifully before the upgrade.

  Hello @DrBucky,

  Welcome to the Forums of HP Support!

  I understand that you are not able to scan from your HP Officejet 5610 all-in-One Printer to your computer Mac OS X 10.10. I would like to help you to solve this problem today. Thank you for all the troubleshooting steps you tried before reaching out for support. You have completed almost all of the recommended steps. However, the order in which the steps have been completed can cause some problems. Therefore, I will be having repeat you some of these measures to ensure that the appropriate driver is being used.

  Step 1: Reset the printing system and uninstalling the driver:

  It is crucial for the repairs we have a clean slate to work with. Therefore, I'll take you reset the printing system and Uninstall the drivers for your HP Officejet. Please click here for instructions on how to perform the reset and uninstall. Once the site opens, select the drop-down list for 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9'. Then, please follow the steps in the method 1 and method 2.

  Once steps have been taken, please proceed to the next step.

  Step 2: Check and repair your Mac disk permissions:

  It is very important to perform the audit before the repair. By running the check first, questions are found. Once all questions are found the repair process will correct these problems. By repairing just without checking first, questions may be missed.

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Manually install the driver Package:

  Please click here to manually download the package from Apple to HP v3.0 printer driversupdate. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.

  Step 4: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Add the device:
  

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan and then check if the name of your printer appears in the printer list.

  3. click on the name of your printer, click the sign minus (), then remove the printer.

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected.

  

  6. click Add to add the printer to the list.

  -Source

  Once your printer is properly added to, please try to scan the image. For instructions on the three supported methods of scanning without HP software please click here. The support document indicates that it is for Mac OS X 10.8 but the steps are the same for Mac OS X 10.10.

  Please let me know if a retry of the procedure described in this new order solves your problem of scan. Good luck!

• B1110 HP all in one printer sc: PROBLEMS SCANNING ON MY HP B1110 ALL in ONE PRINTER AS SETUP NEW PC WINDOWS 8.1

  Since the installation of my new pc windows 8 my hp b110 all-in-one printer not scan and when the bottom lines of the text of my printing pages are cut and do not print

  Hi year54,

  Welcome to the HP Forums.

  I see that you are having some printing problems.

  I wasn't able to find the model of the printer you are using.  If I can better help you, please respond with your printer model number:
  How can I find my model number?

  Thanks for your time.

  See you soon,.

• Failure to scan all-in-one Officejet 4315xi

  I have an Officejet 4315xi all in one.  After that I sent my last fax, the message "failed to scan.  Unable to scan, copy or fax"displays on the screen of the printer.  I powered it on and outside.  I tried it on another computer.  Is anyone know how can I fix?  I need this for my home office.  Thank you in advance!

  CAME ACROSS YOUR FORM.  I HAD THE SAME PROBLEM WITH THE ALL-IN-ONE.  THE SITUATION CAN BE CORRECTED BY UNINSTALLING THE PRINTER AND THEN DOWNLOADING THE PROGRAM THROUGH HP DOWNLOADS.  MY HP OFFICEJET 4315xi WORKSD GREAT as BEFORE.

  1. I DOWNLOADED THE SOFTWARE, FIRST OF ALL, TO (WIN DOWNLOAD) 2. UNINSTALLED THE PRINTER TO COMPUTER. 3 UNPLUGGED THE PRINTER FROM THE COMPUTER. 4A RAN THE DOWNLOADED SOFTWARE AND FOLLOW THE INSTRUCTIONS.

• Scan with a HP 5610 all in one

  I have a HP Officejet 5610 all-in-one.

  After I turn it on and press the button "Scan" of the Control Panel, I get the Message 'No. Scan Options' and I can't further with the sweep. Installation copy works OK. I also tried to disconnect the device from the mains for more than a minute and then reconnect. But all the same.

  Does anyone know the solution to this you problem?

  RTL

  Hey ricmalta,

  I see that you have an Officejet 5610 and the scan settings have been reset on the printer.

  What is the operating system of the computer connected to the printer?

  How do you have the printer attached to this computer?

  You have the full software functionality for the 5610 installed on this computer?

  I would advise to take a look at the document below the link to get the procedure to resolve this problem.

  A 'no. Scan Options' or "scan settings are not defined" Message displays on the all-in-one

  Let me know how it goes,

  Jason

• Cannot scan computer with J611 of all-in-one HP Deskjet 3050 a

  I use WIndows 7.

  I can scan from the all-in-one HP Deskjet 3050 a J611 assistance from the control panel.

  I was able to run a scan of the computer. But now when I select the icon on the desktop to my all-in-one HP Deskjet 3050 a J611, I see more scan options.

  Shane,

  I connected with a USB cable and everything works now. It is not convenient, but it's a solution. It's still a mystery as to why he's working for a few months and then suddenly stopped working.

  In any case, thanks for the follow up several times and find a work around.

  I'll provide Bravo and mark this thread as provided solution!

• Scan to computer HP4620 e-all in one

  I can't get my HP e-all in one 4620 to scan to my computer.  Message from CRO is not connected.  How can I fix it?

  Hey brisinger48,

  I see that you have a problem with your printer with a Scanner error code.  This thread was originally on an Officejet 4620.  Is this the same printer model you have?

  About the error code, this error is normally an indication of a failure of the scanner lamp in the printer.  If you receive this error message, so I recommend following the steps in the document following the link.

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  If troubleshooting does not resolve the issue, then the question is in the lamp in the scanner hardware.  I would advise calling Technical Support from HP on this printer in this case, if the printer is under warranty. Click on the link below to the global contact list for HP Technical Support.

  Contact HP worldwide | HP