Control parental Windows installed and it won't access family safety Web page

Hi, I installed Windows Essential 2012 on my gateway (running Windows7 Home Premium SP1 64-bit).  I want to run Family Safety, which currently runs on my two laptops (running Windows 8.1 and Windows7 Home Premium SP1 32-bit).  After you have installed Windows Essentials, when I try to open the parental controls on a standard user account, it will not open a browser window to the parental Windows web page (have IE installed 11).  The program does nothing, even if it shows the Windows parental control as the program of choice.   I tried the following:

-Repair Windows Essentials 2012 - does not solve the problem

-Uninstalled and reinstalled Windows Essentials 2012 - does not solve the problem

-Tried to create a new standard user account - does not allow me to install parental controls with Windows parental control

-J' I also have to make sure that Windows is up to date, confirmed with Windows Update and all available patches/updates are installed

I have uninstalled Windows Essentials again and am currently using the basic parental control Windows7, but really want to use the Windows parental control program.  Do you have any suggestions?

Thank you

Shawn

Hi Shawn,

We apologize for the inconvenience caused to you.

Rest assured that I will do my best to help you solve this problem.

To set up Parental controls for your child, you will need your own administrator user account. Before you begin, make sure that each child that you want to set up Parental controls for a standard user account. Parental controls can only be applied to standard user accounts. For more information about the accounts of users and their development, see which is a user account?

For more information on configuring security for the family and parental controls, please visit the links.

Set up parental controls

Set up Parental controls

Family Safety: frequently asked Questions

Keep us informed on the status of the issue. We will be happy to help you.

Thank you.

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