Similar Questions

• Creative cloud installer does not work with Mac OS

  Nothing happens after you double click the installer. No no installation, no error message... I have Mac OS X Yosemite.

  I have already tried everything to troubleshoot Adobe Creative cloud download, install and update issues , but nothing helped.

  How to solve this problem?

  Install adobe application manager and try to update

  Adobe - Adobe Application Manager: for Macintosh: Adobe Application Manager: thank you

  Once it installed, go to the applications folder and open adobe application manager

• Creative cloud renewed, but remain marked as not renewed

  So I have I left my end of sub and then he went to a free 30 day trial. I've updated my payment information and you guys charged me. Now, whenever I connect it says I need to renew. Then I hit the button it says thank you and then we immediately at the first stage. I tried logging out and re install everything. This could not come at a worse time. I need Photoshop for literally every final I have at school.

  Please contact adobe help support:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• Creative cloud application does not start on mac 10.9.3

  Hello

  I try to install the creative application of cloud on my mac. Installation is just fine, but then CC won't start properly and it's there and I see the blue spindle and is mostly. I can leave it sitting there for hours, but the State will not change. I tried to reinstall, restart several times. I tried to install on my main macbook pro and my mac mini, but the results are the same.

  I found somewhere in the forum a link saying to delete the ~/Library/Application Support/Adobe/OOBE/folder opm.db file, but who also gave no change in behavior.

  I'm a little short on ideas. Any suggestion how I can solve this problem?

  Kind regards

  Simon

  Just download the latest installer CC, reinstalled and now it seems to work.

• Creative cloud will be not updated on Mac (0% complete)

  I'm unable to update applications Cloud Creative Lightroom and Photoshop on my Mac running Yosemite.  When I select update, a progress bar appears and remains stuck at 0% forever.  I tried to kill all Adobe processes and restarting and I have uninstalled and reinstalled, but the problem persists.

  I dug around in some of the Adobe log files that are updated during this period and I found a few errors in DLM_Native.log:

  09/06/15 12:06:05:461 | [WARNING] | D4AA683B-4854-415B-AA42-8B322FDFAC40 |  |  |  |  |  | 272561 | A mistake came during the download with the error type --4 operation and error Code - 404

  ...

  09/06/15 12:07:24:286 | [ERROR] |  |  |  |  | DLMNative |  | 282036 | Core Updater returned the error (error code: 41, statuscode:0) to achieve progress in the UFC

  Anyone have any suggestions to solve this problem?  I wonder if Shantanu Narayen can help?

  Well in this case I would advise you to contact the customer service where the agent can remotely connect to your computer and help you solve the problem.

• Creative cloud desktop cannot be installed on MAc OS x 10.8.

  My creative cloud office could not install on MAc OSX 10.8.5

  Hi Itisja,

  Try these steps and let us know if it helps:

  • Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
  • Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
  • Please rename OOBE folder these places to OOBE.old

       MAC: Macintosh HD > library > application support > Adobe > OOBE

  • Go to creative.adobe.com-> Download Center-> download creative cloud

  Thank you!

  Ankit

• I bought simple-app creative cloud for Illustrator (at least) membership, but it is not installed in my computer

  I bought simple-app creative cloud for Illustrator (at least) membership, but it is not installed in my computer

  Hello

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Once the CC Office application installed, you can install the Illustrator application from there.

  Kind regards

  Sheena

• Hi, I recently bought single-app creative cloud for Acrobat Pro DC membership in a one-year contract, but now realize that my computor software is too old for me to even use it. Order is not yet passed through yet since I just bought it t

  Hi, I recently bought single-app creative cloud for Acrobat Pro DC membership in a one-year contract, but now realize that my software is too old for me to even use it. The order has not yet crossed yet since I just bought it today, is it possible that I can cancel?

  Hey katherineh32317543,

  You might need navigate to the link for the same mentioned below:

  Cancel your membership creative cloud

  Let me know if you need more assistance.

  Kind regards

  Ana Maria

• I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, in the apps tab there is no error code o

  I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?

  Hi James,

  Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.

  Please let us know any questions.

  Thank you

  Yann Arora

• Hello, I just pay for membership on the creative cloud adobe but when I download Muse I still can't use it because it does not recognize my membership.

  

  I really don't understand what is the problem. I restarted my computer, tried logging on and outside. I also tried to buy the creative cloud again, but he urged that I already have a subscription. So now I'm stuck and cannot open/use Muse?

  I guess you two have two different issues.

  @kylianw, you have a muse subscription indicated in your account?

  @jrd, you have a subscription to lr/ps are unable to use lr and ps, correct?

  so, if your two accounts show the subscriptions that are not reflected in your desktop cc application after the release, then using the same adobe id used to confirm your account, you

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hello. My Creative cloud subscribe does not refresh. I had students sign up, but a few days ago it stopped because there is no money on my card. Today, I sent student anouther subscribe with anouther card, I saw that the money went to adobe but subscr

  My Creative cloud subscribe does not refresh. I had students sign up, but a few days ago it stopped because there is no money on my card to prolongate it. Today, I sent student anouther subscribe with anouther card, I saw that the money went to "adobe", but subscription is not activated yet. I can't work, what can I do? Thank you. Sorry for my English.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Hello! I have to cancel my membership for the creative cloud plan but I find no different contact of live chat. I need TO cancel before March 22. Please help me!

  Hello! I have to cancel my membership for the creative cloud plan but I find no different contact of live chat. I need TO cancel before March 22. Please help me!

  This is an open forum, not the Adobe support... You need Adobe support to cancel a subscription

  -Start here https://forums.adobe.com/thread/1703848

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  -as well as two links that can provide more details, if the links above don't help

  -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• Hello! The Creative cloud program does not. When you open the file in Photoshop says that there are not many fonts, use Typekit. Typekit itself turned off. All programs downloaded and saved, but Photoshop doesn't see Typekit. What should do? Also says I h

  Hello!

  The Creative cloud program does not. When you open the file in Photoshop says that there are not many fonts, use Typekit. Typekit itself turned off. All programs downloaded and saved, but Photoshop doesn't see Typekit. What should do?

  Also says that I have no access to this service. For access, please contact your COMPUTER administrator or connect using the ID

  Hello

  Greetings!

  Is Typekit on?

  Visit this link: Add to your desktop of Typekit fonts

  Concerning

  Jitendra

• I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?

  I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?

  Hello

  CC cleaning tool could help: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Kind regards

  Sheena

• Reinstalled creative cloud desktop application - bought now membership is not recognized

  As my desktop creative cloud app did not work properly at all, I had to reinstall the whole package again. Now I'm stuck with the question that members filed under my ID is not recognized. I am slighltly devastated right now and don't know what to do... any help is very appreciated because I need to work on my indesign files to work!

  Thank you very much in advance!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  However, the Adobe Id on the forums shows no active license under it. Have you been licensed?

  Kind regards

  Sheena