Creative cloud stupid attempt to synchronize files that no longer exist

I get a sync error failed boring on creative cloud (v. 2.1.1.110). It fails to synchronize 5 files that weren't supposed to be synchronized in the first place, because they are all old files that no longer exist. I mean, I consciously deleted these files of creative cloud long ago. They are not on my Mac. They aren't on the Web Creative cloud site (no not even as archived). The application tries to synchronize them anyway - which invites the error.


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I tried to delete the folder 'Creative Cloud Files' from my Mac and Creative cloud restaurant just to make sure that these files 5 ghosts were not on my Mac. As I predicted, the app tried to synchronize 5 more I was actually on the cloud during the restoration. In my view, that proved enough that he the ghost files on Adobe servers.


2015-06-14 at 17.47.png

I have an email from the Adobe Support that solved the problem:

Hi Bruno.

We pushed an update Sunday (V 2.1.1.110), which should solve the problem.  If this isn't the case, please try to delete the db files, follow these steps:

(1) quit Creative Cloud Desktop App and then the process CoreSync and Office Service from Adobe using the activity monitor (Mac) or the (Win) Task Manager

2) go to:

MAC: /Users/ /Library/Application Support/Adobe/CoreSync on Mac OS X

Note: Users of library user folder is hidden at startup with 10.7 or later version, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\\AppData\Roaming\CoreSync Windows

Note: The AppData folder is hidden by default this doc shows how to show if necessary, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

(3) then delete all files ending in .db, .db - shm or db.wal, and re start creative cloud (it should be 3 or 4 files, but could be more if you have many accounts signing in CreativeCloud)

(4) restart Desktop creative cloud

Tags: Adobe

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