CS5 Upgrade - guard asking for series

I'm upgrading to CS3 Design Premium a colleague for an installation of CS5 Design Premium. I bought the upgrade of our Adobe reseller and downloaded CS5. I installed it (put the serial number given on the Web site of licensing for CS5) and this seemed quite happy and kept instlalling for half an hour.

When he had finished Photoshop cs5, I opened and it is prompting me to say tests 30 days, or enter a serial number, so I get the serial number, once again - he gets a green check mark friendly, cool, no, not cool the same goes up after I accept the terms and conditions. I stupidly think that maybe to do several times because of components in CS5 - I did about 8 times and stll is the same situation!

So I Googled it and discover Adobe believes I should use the registration number of CS3, I dug on what I am 99% is of course the CS3 serial number and put this-it gives me an orange triangle and telsl me it is invalid. (not a Red Cross).

Don't know what to do really. If I try to open CS3 to see what is the license key (I think you can see partially?) it says it needs to be reinstalled because of a catastrophic failure.

Guys any help or advice? -J' have two other CS4 - 5 upgrades to do as well, hoping that they will be a little easier

So I think I should have corrected it. The problem, seems, was with the original CS3 which was not loading correctly - due to a license error seems.

I did a blog post which had about 8 different steps to resolve this issue, try them in the order, the only one that worked was rename a database file that seem to trigger to load properly and ask for the serial number. I skipped this and CS3 worked again. Charge of CS5 and entrance to the new series, which seems to have sorted.

On a side note, ths version and CS4 - CS5 version update colleagues, it seems that updates are disabled? -They are just not grayed out witn no option to run them :/

Tags: Adobe Licensing

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