Customer complaint

Similar Questions

• What happened to customer support?

  It seems that Apple has forgotten customers along the way.  I have been struggling with my iPhone for about 6 months... and it does not work.  I spoke with not less than 10 "Senior" advisors to solve problems and each of them said 'ILS' would be the one to solve it.  6 months and I have not heard a thing from ANY of them.  The reason for which I had no less than 10 is because I have to keep the call to know why I have not been contacted, and if nothing is done yet.  I get a new rep who takes responsibility... and we start again.  A rep sent me a free, external $ 250 HDD for my troubles.  He's very nice, but my phone still does not work.  I believe that the last time I called on this issue has been more than a month.  I gave up and I use workarounds with my phone.  In the process, I lost all my texts.  This may not seem like a huge loss... but for me, I had the very first text I've ever sent since the first iPhone.

  Now, today I just got got off the phone with a "man" who tells me that a refund can take up to 30 days!  He also informed me that he could not talk to my bank on the issue of letting them know that there is a billing error.  I was charged $380 when it should have been $378.  For this reason, I was charged for $380 but they refund $378, which does not correspond to my Bank... and they cannot fix.  Add to that the brevity of the agent and apparently no empathy for the situation.  At some point, I stopped for about 15 seconds because he kept talking about me.

  I used really really praising Apple's Support.  I really felt it was the best support on the planet, but it is really falling short nowaday.

  I feel rejected in both of these situations and must change.

  I'm sitting here today without my money... and the Apple support showed me how much they care about that!

  I don't even know if it's the ideal shape to complain.

  It is not. This is a technical support to the user forum, so we have nothing to do with Apple Customer Support. We work with others to solve problems. Since you're here, why not share with us what is your problem. You never know if someone here has run on it at one time or another.

  If you click on the link contact us at the bottom right of this page, you will see all means at your disposal to contact Apple about your customer complaint.

  Good luck

  GB

• Unhappy customer with ThinkPlus support.

  Hi all

  I was wondering how I can join the team of customer complaints?

  I paid more than 300 million dollars for the ThinkPlus and Service support on-site the next business day, but I've known customer service extremely subpar. Here is what happened:

  1. when the business day next is on-site Service Technician came and installed my WWAN card, he wired the wrong atennas. With the blue antenna cable wired by HAND and the Red antenna cable connected to the power supply I had to read a service manual and not the rewiring myself and finally got my mobile broadband to work. It was in December 2010.

  2. I recalled recently about problems of overheating/WWAN support with my X201T and I was told by the technical support engineer may not solve the problem immediately and he would give me a call back the next day, it was before March 28 (I forgot the exact day of the call, but I still have the service number). However, he never did. I called back 4 times to try to reach the representative. Twice, he was out of service and twice, he was busy with others. I was told that a notice was sent to him and he would return my call without delay. Well, since a week has passed and I have not received a reminder.

  3. as I did receive a call back after a week. I tried calling new and talked to another technician to see if he can solve my problem. However, he said simply, I post 1 year service warranty. However, I said very clearly my S/N number and even visit the Lenovo warranty site which States very clearly that I don't have the extended warranty that I claimed. It wouldn't check. I don't think he took even worth checking out if he correctly typed S/N (I guess, because when I told him to check again, he just immediately tells me the same thing). I asked to be transferred to his supervisor, politely, but he said they are all busy and notified to them, and I had received a call back as soon as possible. There is however, no reminder. No messages have been left in my voice mail either.

  4. then I had to try to solve my problem on Lenovo forums. Fortunately, someotherguy has been able to answer my questions, but he was not able to solve the problem.

  So which one should I go to to help solve this problem? I have both the service request ID's and records that I call for technical support. I have even the names of the technicians. I spent more than 300 million dollars on the extended warranty and I end up having to do my own work and try to fix it myself. This is really not acceptable.

  My machine type is 0831 with S/N xxxxxxx. I'm very dissatisifed with service from Lenovo I thought used to be good.

  Any help and feedback is much appreicated.

  Thank you

  John

  Note of the moderator; s/n, under the direction of protection own members

  
  

• Dear Sir, I bought I phone 5 s on 08/04/2016 that are defected.so because of this please help me change this room

  Dear Sir, I bought, I phone 5 s on 08/04/2016 but it defected. I went to service center but I don't have a satisfactory response from the Service Center and they say to the I phone store where you purchase over the phone and they will be replaced. I note a customer complaint is: *.

  < personal information under the direction of the host >

  Yes, what said you is correct. If you bought the phone yesterday, take it to where you bought it and get your money back.

• Apple sold me a defective phone

  Apple begins to cheat customers by giving instead of new phones, defective phones even after loading of large amount of money for the replacement of the screen. Had the shock of my life when Apple Service Center refused to replace the new defective phone with screen burst our corners in only 5 days and instead offered to repair and reattach the screen of a whole new Iphone6 64 gb gold. Even after he complained to apple Aff support * dated 04.03.2016 case not yet resolved. Ugly customer complaint listening and returns the repaired phone must be accepted by me. I have decided to give the phone for Service Apple Center 4 engineering minds in CR Park New Delhi and will boycott Apple products today. I don't know that this mess is only in India and not in the United States, the United Kingdom or European markets. Apple loses a real customer for its pathetic customer approach. Pay large sums of money to get phone replaced and get cheated by getting a new defective phone in a box and there still get it fixed if you want to use.

  < personal information under the direction of the host >

  This is a technical support forum. No one here cares if you use an Apple product or not. Provide feedback to Apple at http://www.apple.com/feedback

• Blue error screen 0 x 00000024 on Win XP Home SvcPK 3. CMP does not start in any mode. BIOS is fine. Surfact of drive test came out negative.

  Here is the full error:

  Stop: 0 x 00000024 (0 x 00190203, 0x88bc3390, 0xc0000102, 0x00000000)

  Whenever the machine is restarted, ^ this number above changes of carrot. all others remain the same.

  BIOS load properly and detect all need too.

  have you tried the following:

  I tried every avaible selection:
  Safe mode
  Safe mode with networking
  Safe mode with CMD
  Last known configuration
  Start WIndows normally
  Select VGA
  Enable Boot logging
  Disable the automatic restart in the event of system failure

  Debug mode
  Directory Services restore Mode

  Recovery Console

  .. .and when I than windows loading screen, I'm going in the restart of the bearing. When starting in safe mode, the list of pilots begins to scroll and always stops in the AVGIDSEH.sys

  System:

  Toshiba Satellite A-75

  WIndows XP Home Edition
  Fully updated with Svc Pk 3
  HITACHI Travelstar hard drive 80 gig

  History:

  When the first blue screen hit a week ago, I immediately rebooted in safe mode (windows always loaded then) and conducted an audit by virus with AVG. Then, I updated my Zone Alarm Firewall to the latest version and restarted. There was no sign of the problems that were to come. The next day, I did a little research to see that this error 0 x 00000024 indicates a corrupted registry or the NTFS loader file, among other things. Recommendations included disabling antivirus and programs bad-ware like Ad-Aware, or recently installed programs whose drivers may be at fault. I proceeded to the services.msc and disabled ZoneAlarm both AdAware, then restart. Windows has not been loaded since then this stop only error message I get now.

  I did a test of surface of disc with a utility of the UBCD and negative (found no errors) so I guess that the disk is physically very well. Also, re-installed memory that shows no sign of physical goods or damage.

  The laptop is a Toshiba Satellite and the folks at Toshiba have no respect for my data. They continue with option 1... Re-install windows. I'm not surprised that in the past they have never really been useful and stood by their products, that's why all the customer complaints.

  First of all I need a program utility loader initialization that will allow me to run chkdsk as diagnostic utilities. Please offer your expertise in this area.

  First, start in the XP Recovery Console and running a chkdsk/r.

  The question was preceded by a loss of power, aborted reboot or abnormal termination? (This includes the plug pulling, buttons power and removing the battery).

  These can cause corruption in the file system that must be fixed before you do anything else.

  If none of these events occurred (or even if they have not taken place), you must verify the integrity of your file system before anything else (especially "try" things).

  There is zero logic to begin to try to begin to try to modify or copy files to a hard drive that has a corrupted file system, so this must first be fixed using the XP chkdsk program and run chkdsk on your hard drives may solve your problem completely.

  Use the XP Recovery Console to check the file system on your HARD drive and fix the problems and then try to start your system - this may be all you need to do.  Or, you are welcome to just start trying things that might work.

  Boot into the Recovery Console Windows using an XP bootable installation CD.

  If you have no XP bootable media (or aren't sure you have) create a bootable XP Recovery CD of Console and do not forget.

  This is not the same as recovery disks that might have come with the acquisition of the system store.

  You can make a bootable Recovery Console CD by downloading an ISO file and burn it to a CD.

  The ISO bootable image file you need to download is called:

  xp_rec_con. ISO

  Download the ISO from here:

  http://www.mediafire.com/?ueyyzfymmig

  Use a new CD and this simple and free program to burn your ISO file and create your bootable CD:

  http://www.ImgBurn.com/

  Here are some instructions for ImgBurn:

  http://Forum.ImgBurn.com/index.php?showtopic=61

  It would be a good idea to test your bootable CD on a computer running.

  You may need to adjust the computer BIOS settings to use the CD-ROM drive as the first device to boot instead of the hard drive.  These adjustments are made before Windows tries to load.  If you miss it, you will need to restart the system again.

  When you start on the CD, follow the instructions:

  Press any key to boot from CD...

  Installing Windows... going to pronounce.

  Press 'R' to enter the Recovery Console.

  Select the installation that you want to access (usually 1: C:\WINDOWS)

  You may be asked to enter the password (usually empty).

  You should be in the folder C:\WINDOWS.  It's the same as the

  C:\Windows folder that you see in Solution Explorer.

  The Recovery Console allows base as file commands: copy, rename, replace, delete, chkdsk, fixboot, fixmbr, cd, etc.

  For a list of the commands in the Recovery Console, type help at the prompt of commands or read on here XP Recovery Console:

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/recovery_console_cmds.mspx?mfr=true

  A good idea before you start things must first verify the integrity of your file system by using the chkdsk command.

  In the command prompt window, run the chkdsk command on the drive where Windows is installed to try to fix any problems on the afflicted player.

  Running chkdsk is fine, even if he finds no problem.  It won't hurt anything to run it.

  Assuming your boot drive is C, run the following command:

  CHKDSK C: /r

  Let chkdsk finish to correct the problems, he could find.

  It may take a long time for chkdsk complete or they seem to be "stuck".  Be patient.  If the HARD drive led blinks always, chkdsk is something.  Keep an eye on the amount of the percentage to be sure that it is still making progress.  It may even seem to go back sometime.

  You must run chkdsk/r again until it finds no error to correct.

  Remove the CD, and then type "exit" to exit the RC and restart the computer.

  You have not to set the BIOS to boot the disk HARD since the CD won't be.

• Windows 7 is constantly looking for other networks and drop connection

  Original title: the upgrade of Windows 7 for XP

  I first installed this OS a year ago to this date. Loved, absolutley was entrenched with how easy it was and just how 'worked '. I am a software developer myself and am happy to report all my IDEs, the server settings, etc. all worked like a charm. I had a little problem with VPN but it works with the Vista one (with some work) so I can't complain.

  My problem and this is why I uninstalled windows 7 and will be EVER is back at it before it is solved the same problem 10 years ago. He keeps every 60 seconds looking for other networks or drop the connection no reason apparent. With windows XP, I could disable the Zero wireless and everything would be fine. However, with windows 7 if I turn the WLAN service nothing on this earth that will allow me to connect to it without a third-party application.

  In the end I used a 3rd party app made by the chipset driver and it still failed (but had limited success).

  It is a known problem with windows operating systems. This just "does not work" at all. It's a pain in the thigh and is the reason why people are saying that the wireless is terrible for gaming. I know that isn't true since I have never had a fall with windows XP or my dual boot SuSe OS. 3rd parties even tried to fix this for microsoft in creating the WLAN and Vista Antilag optimizer which all fail for windows 7.

  And just to show you how apparent is this bug...

  customer complaints

  It seems to somehow keep seeps through the cracks with every version of windows. Simply because I know that this wont never be resolved after 10 years ive thrown my copy in the trash and advising all my loved ones to stay on XP. I used to think... "they'll fix" but quite honestly, I think that microsoft is tone deaf to it.

  With regard to upgrading my firmware on my router is concerned, I have programmed my own. I used 3 different routers. My drivers are all up to this date for my card wireless on this box. I used XP drivers with slightly better results but remains unacceptable. I was running with a hackintosh and vmware fusion rather than deal with these headaches after work.

  Maybe im being a bit too critical, but make you pay back for a BONE which does not have everything because of XP.

  After buying a WNDR3700 N600 top double band brand new brand of the router Netgear power line she didn't always.

  2 solid ways fixed my issue.

  the network of windows 7 reason fails

  One, I had to turn off the service navigation computer in administrative services as noted above.

  Two, I had to turn off the power save feature on the usb network adapters.

  Not many people understand how to solve this problem, but I would ditch the derivative of the net bios completely.

• Cisco profile 52/55 double - video screens on a single screen after software upgrade 7.1.4

  Hello

  I improved 52/55 to TC 7.1.4 double profile system and it displays more video on two screens at a conference. It displays the contents of the second fine screen. He worked in version 6, so I'm wondering if something changed in the software or endpoint requires additional configuration.

  I checked the settings under Configuration > system setup > video > monitors and it is set to Dual. I changed a few times and set it to the double, but this does not solve the problem. I do not see any option button double screen added under system information, but I guess that's an option double screen so it's a dual monitor system.

  I need to change any settings?

  Cisco has changed how layouts behave after TC6 on C-series systems. If you want your system behave in the same way as a Tandberg MXP more used to work (end of full screen on a single screen) and selfview full screen on the other, you can do the following telnet commands:

  xconfig video monitors: double

  xconfig video CamCtrlPip CallSetup Mode: Off

  xconfig video SelfviewDefault Mode: Off

  xconfig video SelfviewDefault OnMonitorRole: second

  xconfig video SelfviewDefault modepleinecran: on

  I had a lot of customer complaints after the upgrade and these orders have been tested by Cisco and I've applied to many of my clients and it works.

  Hope this helps your case

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• How can I make a formal complaint about the Microsoft Customer Service?

  I tried to contact customer service about a problem I had with my DirectX, and frankly, the 'service', I received from the client has been obnoxious. On the rare times where I actually managed to get in touch with someone, I was treated with complete disregard. For example, I was on a live chat this morning, and after asking three times if I could speak to a supervisor, she agrees finally to connect to one. Twenty minutes later I had not plugged to a supervisor, so I let her know that I've been waiting for twenty minutes. She closed simply disconnected the cat and I now have to wait several hours to be connected to another cat. Microsoft employees have been totally disrespectful to me and their service has been horrible. How can I make a complaint about the problems I had to deal with? And how can I get in touch with someone who will really help me to solve my problem, as they are supposed to. You know, because it's their job?

  Hi ksly1205,

  I just wanted you to (a) I had a very similar experience today that sent my blood pressure skyrocket through the roof and (b) the 'support' (?) provided by MS seems to have got better with the release of Win10. My rants is at http://answers.microsoft.com/en-us/windows/forum/windows_10-security/formal-complaint-extremely-poor-and-rude-microsoft/d6e4dc2d-27c4-410d-b28d-9855d45fc6d7 if you are interested.

  To be fair (?) to Microsoft, they're probably dealing with a considerable number of complaints, requests and similar with the launch of Win10, but in no case should justify "hang up" on frustrated users who are asking valid questions about Microsoft products. Will not create us these problems, and many of us have been "actively encouraged" to use Microsoft products through some pretty compelling marketing - Microsoft is expected to provide some of this service of 'better quality' and 'innovation' they like to make out in their campaigns in the media.

  If you want to deepen your question, you might be able to find a back door into the network MS. try to do an internet search on the Microsoft contacts in your country - they like to push to good media on themselves, so you can be able to find someone who handles issues related to the consumer media. If you feel that, send them an email or (if you're lucky enough to get a phone number), give them a call. No guarantee of operation, but you can try.

  Good luck!

• complaints - HP CUSTOMER SERVICE IS INEPT AND BORDERLINE INTENTIONAL in THEIR INCOMPETENCE

  I bought an Envy mi office at end of 2014 Feb 27 ".  I've been infected will malware2 weeks and of course HP won't send you to 10 cent DVD so that you can reinstall the OS.  They want you to rely on the use of the recovery partition, which btw is one of the first things that infected so that there is persistence of malware, but it is neither here not there.  10/03/14 I called HP customer service who is somewhere in the Middle East and spent 45 minutes on the phone have transferred around until finally I had to short and just say "I need a new DVD with Windows 8, YOU UNDERSTAND?"  Finally got a woman in a tone "I'll do you a favor," saying that she will send me a disk free of charge and 1 day provides $ 27 in taxes and the cost of shipping software, I already bought a license for.

  3/11 is delivered without disc, but I think it was late in the day the 10 when I called for the benefit of the doubt, I'll wait until tomorrow.

  3/12 does not come I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be shipped tomorrow.

  3/13 does not come I call spend 50 minutes on the phone transferred, transferred,  Then I told myself that it was not delivered because I did not pay for it.  Really? ! ? ! ?  They changed their tone when I said that I had a confirmation email with costs and expected ship dates... then it becomes again the familiar... sir we will raise it (whatever that means) and it will be shipped tomorrow.

  3/14 is not I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be delivered today, you'll get it Saturday (not yet sure if FedEx not Sats, but ok, I'll wait)

  3/17 STILL NOT HERE.  I call customer support waiting for 20 minutes before all the choice.  Spend 40 minutes on the phone and even to give my ticket number, she cannot say and can't find the agent out by calling or by looking at his computer whether or not he even DELIVERED and she tried to pass off as "we only tech support.  I hung up at this stage.

  If I connect to my page "Check your status" it still has not changed since delivery was estimated at the 12th.  I have always informed people in the past to avoid HP because of their history of poor quality.  However, in the spirit of the 2nd chances I bought this expensive computer AND THE SOFTWARE THAT GOES WITH IT.  The computer has been great.  I've sung his praises.  HP, I want to cuss and scream, but he won't do anything good.  You have the ABSOLUTE worst customer service I have ever dealt with.  As a CISSP I delt with / do deal with countless companies providers and end-user-oriented... Dell, Nortel/Avaya, D Link, ZyXEL, Cisco, Juniper, the list is endless.  You people seem to be incompentent and it seems as if you're trying to make it so difficult that you just hope that I go.  I can't express in words it's terrible experience this has been for me as a consumer, the money I spent on the product, the time I spent literally hours on the phone with the guy, while I lost, time and cost you hours of time to the CS (lol hardly) representatives are not doing their job , and now the time I'll sink into hashtags twitter for HP haters, forum messages to stick this bad press very general and assignment, you will get me to my personal and professional classmates.

  Hi @millerl ,

  I have sent an escalation for your question and check your private message from an employee of HP to reach out for you.

  Best,

  Russ

• Complaints to apple of my visit

  I am wanting to write a complaint about the service, I received in the Apple Store (131 West County Center

  St. Louis, MO 63131), anyone know who I should address this and relevant email address? Thank you very much for your help.

  I had the terrible experience of visiting the apple store in the County of west for repair cracked screen. It gave me misleading information from the time that I signed in (19:20). about 19:30 while I was waiting in the store, I got a message on my phone "we are almost ready for you at the Genius Bar. Please let someone know when you're here. Talk to the specialist he told me, a technician will come and meet you soon. As I saw no technician after that 10 minutes, I approached the staff once again, they said there are 3 people in front of you. Yet once, after 10 min I checked it there more than two people in front of you... I didn't know if I would be seen today and be able to fix it so I checked with staff, again asking a question like "are they're going to still take a look at the phone? and the phone will be repaired today? He said 'Yes' and 'yes '. Finally at 20:40, instead of the individual technician (Josh is his name) who was helping people connect with his iPad (same person who answered all the question I had since 7:30) came tells me and me ' Hey, I'll take you care today and I need the serial number of your phone. We will not be able to repair your phone today as we close the store in 15 minutes. Phone repair would take 1 hr. You must make an appointment for another day. What is the customer service that you should expect?

  If the service would take more than an hour, they should have let me know from 20:00 to leave the store and come another day. Seeing my frustration, Josh asked me "have you backed up your phone? I said 'no '.  Josh's response is "well, as're you wait if long I can give you an option, exchange the phone with another, but you will lose all data." Yet once, I tried to back up my phone using iCloud purchase of additional storage to apple. Pass around an another 30 min. I left my 1 year old and the old house 4 years to take care of my situation of emergency telephone repair. I lost my 2 hrs in apple store + they asked me to come from 10:00 in the morning when the store opens. And then wait for an hour to repair. That would mean that I have to take off half day until noon and lose my hourly wage. It's a shame and I wonder why apple is not a complaint Department! Talked to the store manager (Tim). I explained my situation, but no useful response. Only, I have swap option today, but will lose data. I asked him if I can back up my data today and come back tomorrow to store to pick up new phone. that would save the repair time. I don't understand if they can give me swap option today why not tomorrow? Once awaits me lose my half day. They have no respect for the time of the client? I'm frustrated. Does anyone know a channel to pass along the dissatisfaction of our experiences at the service of the customer with the situation?

  You can contact the store and talk to the Manager, or you can take what you have written here and provide it to Apple in the comments here, http://www.apple.com/feedback. Usually individually, they do not meet those, but they do not read all. Otherwise, you can check the link contact us at the bottom of the page.

• How can I set an alert 'custom' default in iCal

  I want to get a message with his"as the reminder of events in iCal so that I can hear it on my mac and my iphone.  The default value is just a message, so I have to set a custom alert every time.  Is there a way to turn it?  Thank you. Shona

  I have the same problem.  In fact, I have also complaint that we cannot chose the default sound or tone of the alert.

  I am surprised and very disappointed.  Supposedly Apple prides itself on being friendly and easily adapted to the preferences of the user.  So, why they do not have something so simple and obvious that us leash chose our default sound alert?  Especially when we can, chose the default tone for so many other things.

  Does anyone know a way to communicate directly with someone at Apple to get an answer?

• Need to support HP telephone number to file a complaint against HP tech

  Hi, someone has a HP phone number we where can I contact HP customer service. I would like to file a complaint against tech support to continue to lie to me for 2 weeks now?

  I already have the number of 800-474-6836 and is where I have the problem.

  I called to get help with my non-working printer and it was diagnosed that he needs a new print head, 2 weeks ago and since then they ship the printhead at night. I spoke to 5 supervisors as far and every day I promissed that the printhead is shipped that day. So far, there is no change on the status on the HP Web site and there is no tracking number.

  Thank you

  AL

  alrahhal,

  This can be useful.

  The forums are a venue for consumers to ask questions and I hope to receive an answer. Nothing is guaranteed in a public place in Peer-to-Peer. Although HP employee will be drop-by to bring their expertise, they act as a private citizen and represent no HP.

• How to get Apple to respond to complaints

  How do you get Apple to respond to complaints?

  My complaint concerns the customer service that I received from the Manager of an Apple store, so I can't go to the store.

  Was asked of Services the customer to write to the South of Retail Store Operations, Apple Pty Ltd, PO Box A2629, Sydney, NSW 1235, but they have not responded to my letter.

  Apple say they take the Service the customer seriously, and yet they won't let me talk or email to anyone.

  Can anyone help?

  Have you tried to contact the Manager of the store to another store and see if they'll put you in contact with a regional manager

  http://www.Apple.com/retail/