deceived by false windows phone technicians to access remotely to the computer... worried...

I allowed remote technical support of false windows phone access until I realized what was happening. I didn't not give money and now when I start my computer I need to enter a password. I've never had to do. They still have access to my computer? can they see my personal passwords and banking passwords and e-mail? It was a month ago and my computer is running slowly now and im worried of my personal info. I got the password of the so-called technician so I can use my computer again, but I can't change this password! I'm worried...

If anyone can answer all these questions, that would be great
Nicole

Hello Nicole,.

Never give someone who calls you and you don't know, remote access to your PC.

In response to your questions, yes they still have access to your PC. Yes they have probably taken note your bank details and other personal information on your PC.

Inform your bank that your PC has been compromised. Then reinstall completely Windows on your PC operating system. Change each password, including those that you use to log on to your PC.

Microsoft would never call you on your PC problems. The only exception is if you have a prepaid support contract with Microsoft, which, obviously, you have not.

This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

Tags: Windows

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