DeskJet 1010: Black cartridge is full; but the prints either light gray or not at all.

The black cartridge is full; but do not print.  When I do a test page with HP print and Scan doctor, black prints grey.  When I try to print using my desktop burner, it prints nothing.  Prints a blank page.  I had this same problem of six months; but was able to talk to technical support services because the printer was still under warranty.  They have solved the problem without delay.  The warranty expired 4/2015, so I'm unable to speak to a representative of Tech and unfortunately, I don't remember what the rep done to solve the problem.  Can anyone help?

Thanks for the quick response.  I followed all of your suggestions and unfortunately I had to replace the black cartridge.  Nothing else has worked.  Does not explain why for the old cartridge ink levels showed as complete but does not print.  Hope this doesn't continue to happen with HP 61 cartridge.  Thanks again.  I appreciate your help.

Tags: HP Printers

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