DeskJet 2540: install cartridges

I don't know how to install cartridges in my new printer - the flyer is useless. I asked help HP, but they have not bothered. Someone, please help me. I have a brain tumor and is unable to deal with the disappointment.

Hi dilysb, this document includes a video that shows how to install cartridges: LINK

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    Hi Jim

    Your cartridge is still under warranty, so it is best to contact the HP Support for a replacement.

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    I just implemented the Deskjet 2540 I bought yesterday, using the black and tricolor cartridges 301 which is entered in the box. Both cartridge lights are flashing now, and I get the error message that cartridges have failed. I tried to remove and reinsert the cartridges, power cycling the printer according to the instructions in the HP support and gently wipe the contacts on the cartridges. Nothing has worked. It seems that too much of a coincidence that the two print cartridges are defective right out of the packaging. Any ideas?

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    Hi @evennewerbie,

    Welcome to the HP Forums!

    I see that you can not print with your HP Deskjet 2540, and the lights are flashing on the printer. I'm happy to help you!

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    I found some information about the printer product Specifications.  It does not list the cartridge 301 for Western Europe.  The 61 is for North America.  I think I made the assumption that you were in the United States (my bad!)

    http://support.HP.com/us-en/product/HP-DeskJet-2540-all-in-one-printer-series/5295960/model/5295961/document/c03811750/

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    Yet, the printer should accept the cartridges you had - so I think I can get a replacement printer is the right course of action.

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    Hi @ILIL,

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    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

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