Deskjet 3510 ink cartridge problem

I have been printing for a few months now, first using the cartridges supplied with my printer, and then the XL cartridges, I bought separately. Suddenly, I got an error (without code) that there was a problem with the color cartridge. I removed and reinstall the color cartridge and was able to print correctly. After that I printed this page, I got an error (without code) then that there was a problem with the black cartridge.

Since then, I deleted and reinstalled both cartridges, which did not solve my problem.

I then cleaned the heads and cartridges according to the HP troubleshooting page, which did not solve my problem.

Then I replaced the cartridges with new cartridges, which did not solve my problem.

Any other suggestions, or do I have to contact HP? Or return the printer?

Hello DonnaN. The following document contains troubleshooting steps that may solve your problem:

http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?prodSeriesId=5165422&ObjectID=c03368592

If these steps do not resolve the problem, I would call the 1-800-474-6836 HP to see what you have replacement options. Let me know if you have any other questions. I'm only here to help!

Mario

Tags: HP Printers

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