DeskJet 6980: Deskjet 6980 do not e-mail or Adobe print

My printer displays the message "the selected printer is not available or is installed correctly. The printer is installed and will print documents.  Not Adobe print there either. I went through the troubleshooting, I deleted and reinstalled, I unplugged and replugged in.  Any ideas? It is connected via a USB port. It was working fine before. No changes this. Thank you

Hello @Laceygwyn,

Thank you for visiting the Forums from the HP Support! I understand that you are not able to print from your E-mail or your HP Deskjet 6980 Adobe program. I want to you to start with the steps below:

1. disconnect the USB key if you use a direct connection.

2. remove the software HP DJ 6980 uninstall from the control panel of your computers an option of the program.

3. restart the computer.

4. make sure that all the software DJ 6980 disappeared from the list programs, but also your HP folder listed under all programs in your Start Menu.

5. now you need to install the DJ 6980 in pilot using the, click on the link below to get installed (do not connect USB until invited by the document below):

Printer configuration for a wired or wireless network in Windows 7 for the series printer HP Deskjet 6980

6. go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

Please let me know if it was successful! I'll watch for your reply.

Thank you

Tags: HP Printers

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