Similar Questions

• Hi, was charged the CC for two times and do not receive an email for order number and serial number, please please notify

  Hi, I bought for creative suite. But adobe have been double charged for the article and I can't always install the updated release of creative suite...

  Please please notify

  Hi Dexter Choo,

  We have checked your account details, unfortunately, we could not find any active subscription on this e-mail.

  Please provide the email in the [private Message] mentioned below so that we can help you properly.

  E-mail address:

  Last digits of your credit card:

  Date on which the prosecution has been validated:

  Exact amount:

  As the information we need is essential so make sure you send this by [private Message] only.

  Thank you

  Atul Saini

• Good afternoon, buy online lightroom, and I was charged with the first tranche and not yet count on the version full, what can I do?

  Good afternoon, buy online lightroom, and I was charged with the first tranche and not yet count on the version full, what can I do?

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I tried down CC 2014 apparently I don't appear not on the product installed and tried to reinstall it apparently I was charged 3 times

  Hello

  I have install CC 2014 apparently wasn't showing on the installed icon I tried to reinstall it again, but it does not work and now I was charged three times for the same product

  Hi Richard,

  Our support people should be able to help with this. Please see the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  CC_membership-account-payment-support

  Guinot

• I was charged for my coffee game update, which I wasn't aware of. I do not accept to pay about $ 8 for only an update, this game in the first place was free. I want to ask for a return and I will delete the game

  I was charged for my coffee game update, which I wasn't aware of. I do not accept to pay about $ 8 for only an update, this game in the first place was free. I want to ask for a return and I will delete the game

  Apple or App developers read this forum. If you want a refund, contact the developer to the email address. It is to them that they will refund your or not.

• I sent 2 SMS to the iPhone even from the same location 1 hour out. Why I was charged for the second message, but not the first?

  I sent 2 SMS on the phone even in the same place 1 hour apart. I was charged for the second message, but not the first. Why charge me? I was under the impression that the messages sent between iPhones are free?

  I was under the impression that the messages sent between iPhones are free?

  It's a little more complicated than that.

  If the message is sent as an iMessage (blue) uses the data that could be part of your cellular data allowance or WiFi depending on what you are connected to. If it is sent as SMS (green) it takes however your carrier charges you for SMS.

  For a message to be sent in an iMessage, both parties need to have a device capable of iMessage (e.g., iPhone, iPad, Mac), iMessages allowed to have (settings > Messages > iMessage > on) and be connected to the data (Wifi or cellular).

• I was charged 3 times for 1 month of my subscription

  Hey,.

  So I bought a student member creative cloud the other day, and when the purchase went through she started listening, so I closed the page and tried it again on a new tab. After I did I noticed that I was charged 3 times for the purchase of 1, that I have the evidence and everything, anyone know if I can get a refund or they let me just like that?

  It would be really nice to get a quick answer because I would like to know what to do

  TLDR; Bought a student member, charged 3 times, want reimbursement for the other 2 loads

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I bought storage additional iCloud and even if my credit card was charged no extra storage has been made available.

  I bought storage additional iCloud and even if my credit card was charged no extra storage has been made available. Anyone with similar problems? Please notify.

  < re-titled by host >

  Hi cyspider,

  I understand that you have purchased storage additional iCloud and your credit card has been charged, but you do not see that the storage has been added.  Have you received an email from Apple regarding this purchase?

  The first thing I would say is to restart your iPhone.  Then tap general > storage & use of iCloud.  In the iCloud section, the amount of 'Storage' has changed?

  If the Total storage has not been updated, the link below will put you in touch with the assistance of the iTunes store team.  They will review your account with you and take measures to solve the problem.

  Get help with an item purchased from the iTunes Store or App Store, Mac App Store and iBooks Store

  Downgrades and upgrades storage iCloud

  Take care

• Image have not download but I was charged

  On 16 June, I reported a problem with an image that did not download on my computer.

  I was asked by the representative of cat to wait 2-3 hours because Adobe and related services were the maintenance of the system and IT / Web team worked on that.  I have a transcript of the chat conversation.

  I waited until late at night, but I needed the image in any case to illustrate a message that was to be posted the same evening.

  So I connected to my history of account/license and tried to redownload the image.  I tried 4 times, until I finally got.

  But now I was charged for 3 licenses above that I needed.

  How can I get a refund, since it was not my fault

  Hi Vera,

  I see you the #100144932 image license three times. I gave you 2 credits for your account picture. Next time you sign in Stock, you will see the additional appropriations in the navigation bar.

  EBQ

• The payment of the annual subscription was charged on my card credit twice. Please, advise.

  The payment of the annual subscription was charged on my card credit twice. Please, advise.

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I was charged $19.99 each month for Amnesty International and the Ps should come free.  But he said that my free trial is over.  I need to turn in my homework as soon as possible tonight. Can you please install Ps CC for me.

  Can you please install my program Ps I was charge $19.99 each month last September.  Initially, I myself have subscriber but I heard that PS should come free along too.  I need tonight the cc of photoshop.

  > Heard Ps should come free

  I know not where 'heard you' that, but Photoshop does not include Illustrator, you need an additional subscription

  Cloud Plans https://creative.adobe.com/plans

  -Special photography Plan includes Photoshop & Lightroom and Bridge & Mobile Lightroom

  These forums are open 24/7 but Adobe support is not

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no orders existing and after download, all the creative cloud applications

  Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no existing order and after download, all the creative cloud applications give me the possibility to either BUY or make the 30 DAYS TRIAL.

  What gives?

  allow at least a day working pst for your purchase to complete.  Today is Saturday afternoon pst.

  After this time, check your account, Adobe ID Code

  If it fails to demonstrate what you expect, contact adobe support during the time pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• CC the renewal of evil, and more I was charged $1 per attempt to renew my account.

  My financial situation we will say is not the best.  So the other day I went to renew my membership creative cloud, waited 15 minutes, that he said always he needed me to update my payment information.  I tried to renew 6 times, nothing helps.  He destroyed my workflow and made me miss a project deadline.  It was yesterday.  Today I log in again to see that I still can't get one of my apps yet, so I'll check my statements that I was charged $1 per attempt of renewal, taking a total of $6 and leaving me no not with enough to pay what I had for it because I received an email saying that my subscription cannot be processed.  Needless to say, I'm quite upset about this whole situation, and I wonder if anyone can shed some light on that and maybe tell me what was wrong and why I was charged to try to renew my account.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I have a macbook pro 2010 and already have updated twice.  Should I move a third time?  I was in the apple store some time ago and they told me not to upgrade a third time.  Can I update or not and why?

  I have a macbook pro 2010 and already have updated twice.  Should I move a third time?  I was in the apple store some time ago and I was told that I should not upgrade again.  Can I update or not and why?

  Upgrade what to what? We don't know what you're asking. Writing an effective communities of Apple Support question.

• I was charged for an application that was not mean to buy how I get my money back?

  I was charged for an application that was not mean to buy how I get my money back?

  Purchases are considered final, but you can try the page 'report a problem' to contact iTunes Support and see if they will refund or credit you: http://reportaproblem.apple.com

  Or you can try to contact iTunes Support via: https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html