Deskjet 970cxi in W7 install

Hello

the suite en updated my OS from Vista to W7 32 bit, I was not able to use my printer. The driver should be incorporated in W7, but next to the printer icon, a yellow triangle appears. Subsequent faultfinding does not improve. When I try to print a Word document, the print window opens and the program says printing but the printer window says 'error' and the printer does not respond. Once a test page was correctly printed. It seems to me that if the operating system cannot find the printer, which has always worked very well. I tried the HP troubleshooting procedure, but without success.  If we need more information, I'll upload it. I would appreciate your help.

Hi Hanstead,

Thanks for the reply.  Yes, it is good to use the other pilot.  In the standard, I find that it seems that this driver is closely related to the driver for the printer and will offer the same features, but sometimes another driver may not produce the same results accurate as the specific driver of the model.  This should not be a problem, but I wanted to make sure that the possibility was communicated.  What the doctor printing and scanning indicate to the driver in an error state?  For this printer, the operating system is designed to find the best driver of this printer when you plug in the device.  If you are satisfied with the print quality and the functionality of the driver replacing, so it would be nice to use the other pilot and delete the other.

I hope this helps!

Tags: HP Printers

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    Because I managed to install the * printer driver (but not the * scanner driver) using the command
    rundll32 printui.dll/s/T2
    I was looking for a similar solution method for the scanner.
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    but which failed with the error "failed to install".
    Also tried to navigate this HPScanMiniDrv_DJ3050_J610 file in Windows Explorer. INF
    then right click on the file name and select 'install' in the list, but that showed a dialog box
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    Then I found this link:
    https://social.msdn.Microsoft.com/forums/Windowsdesktop/en-us/60f4b917-93c9-400A-B91A-15375a8793bf/i...
    who suggested using the Microsoft «pnputil.exe» program
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    --- cut here: begin --------------------------------------------------
    d:\ Tuesday, May 30, 16 16:32:33 > pnputil
    Microsoft PnP utility
    Use:
    ------
    PnPUtil.exe [f |-i] [-? |-| d |-e]
    Examples:
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    PnPUtil.exe - a:\drivers\*.inf-> c add all packages in c:\drivers\
    PnPUtil.exe-i - one a:\usbcam\USBCAM. INF-> Add and install the driver package
    PnPUtil.exe EI-> list all packages 3rd party
    PnPUtil.exe d oem0.inf-> delete package oem0.inf
    PnPUtil.exe f d oem0.inf-> Force delete package oem0.inf
    PnPUtil.exe -? -> This form to use

    So I ran this command:

    d:\ Tuesday, May 30, 16 16:33:39 > pnputil-i - one HPScanMiniDrv_DJ3050_J610. INF
    Microsoft PnP utility
    Processing inf: HPScanMiniDrv_DJ3050_J610. INF
    The driver installed on a device on the system.
    Successfully added driver package.
    Published name: oem115.inf
    Total attempted: 1
    Number was imported successfully: 1
    --- cut here: end ----------------------------------------------------

    The disk check showed the file "oem115.inf" was indeed installed in the directory "c:\windows\inf\".

    During troubleshooting earlier, I already copied the file
    HPScanMiniDrv_DJ3050_J610.dll
    Located on the HP installation CD
    in the folder
    c:\Windows\System32\
    and also to
    C:\Windows\SysWOW64\

    I then run the steps here:
    http://Windows.Microsoft.com/en-us/Windows/working-with-Scanner-Camera-Installation-Wizard#1TC=Windo...
    Before using the wizard, connect your scanner or camera and turn it on.
    If Windows detects the device and installs the correct driver, you're all set. There is no need to run the wizard.
    To start the scanner and Camera Installation Wizard
    Open the wizard scanners and cameras by clicking on the
    Start button, then click Control Panel.
    In the search box, type scanners and cameras and then click Scanners and cameras.
    Leave administrator needed if you are prompted for an administrator password or a confirmation,
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    I can't find that on Microsoft Windows 7, but clicked on the button 'add a device '.
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    Microsoft Windows will be found the driver for you.

    But he could not find a scanner or install the scanner driver.
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    14 - Note: If a successful installation: for example, you should be able to see the
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    15 - I then tried to run Windows fax and scan program
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    WFS.exe
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    16 - I then connected the printer with a USB cable to the computer.
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    I guess that somewhere in the previous steps, that the pilots were in the right
    place.
    But it works with my attached USB cable.
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    17. I also tried to run the Installation Wizard of HP printer
    http://support.HP.com/in-en/document/c03521864
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    "HP Deskjet 3050 J 610 series" - USB
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    If you click 'next' again it downloads the usual HP software that you
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    18 - of the current workarounds:

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    But printing should work wireless.

    Disadvantage:

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    b. - buy or use Hamrick VueScan. It installs its own drivers to scan.
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    Question: If you have the best solution or workaround solutions, for example to activate
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    Hello @knudvaneeden,

    It is a great place to get help! I read your post and see that you receive an error when trying to install the software to print, but you have finally managed to install the printer by a USB connection. When you use the printer as a wireless connection, you are not able to scan. Please provide all the detailed steps that you have already tried. I want to help you solve this problem.

    Make sure that you disable the Antivirus software and scan in real time if your software Antivirus has this feature. It can affect the entire software installer.

    Follow this document to see if you can install all drivers: HP monofunctional and printers multifunctional - installing software Fatal Error "fatal error 1601' (MSI error 1601) displays for HP. »

    Try the scan of the painting to see if you have the same problem.

    Run the Print and the doctor Scan and let me know the error codes or if everything is checked. You can attach a screenshot.

    Scanning ports is not open on the router to the origin of this problem. You can contact the router company to verify and to open these ports 9220/9500/427 on the router.

    You can click the 'Thumbs Up' to thank me for my efforts! If this helps you resolve the problem you are experiencing, please click the "accept as Solution. Keep me posted. Good luck!

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