Deviceconnection pc and printer wireless

There is a problem with the wireless connection.  It worked once.  I can't find a detailed on the connection instruction

The wireless connection is on

Hi Elaine,.

We need more information to help you with the problem. Please answer the following questions.

1. What is the brand and model of the printer?
2. which antivirus app do you use?
3. what happens when you try to print? you receive error messages?
4. are you able to access other devices wirelessly on your computer?

I suggest to follow the steps below and we update on the State of the question.


Method 1:
Step 1: Let's open devices and printers and check whether the printer is on the list.

Consult the following link:

Install, view, and manage your devices and printers

http://Windows.Microsoft.com/en-in/Windows7/install-view-and-manage-your-devices-and-printers

If the printer is not listed, you will need to reconfigure. Refer to the following steps.
If the printer is listed, go to method 3
a. open devices and printers, click the Start button, and then click the start menu, click devices and printers.

b. click Add a printer.
(c) in the Add Printer Wizard, select Add a network, wireless or Bluetooth printer.
d. research the available printers page, click the printer that I want isn't listed.
e. on the search for a printer by name or TCP/IP address page, choose how to find the printer you want to use, based on the type or location of the printer and then click Next.
f. follow the additional steps in the wizard and then click Finish.

If the problem persists, go to method 2.

Method 2: Reset router to its original configuration (see the user manual to reset the router).

I suggest also refer to the printer manual to configure your wireless printer.

Method 3: Refer to the following link suggestions.
Why can I not print?

http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

Hope this helps and let us know if you need help in the future about Windows. We will be happy to help you.

Tags: Windows

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