DigitalPersona fingerprint reader works not properly

Similar Questions

• Dv7 fingerprint reader works not properly

  The fingerprint on my DV7 reader works on my initial connection, but has stopped working for any other site.  Sites and pwd are all loaded, but when I access them, I don't get the opportunity to use the fingerprint reader.  The laptop is a HP Pavilion dv7 Notebook PC, product number A5F92AV with an Intel Core i7-3610QM CPU @ 2.30 GHz and running Windows 7 Home Premium 64-bit Service Pack 1.

  jcap1108,

  You might start with the following:

  If you allow your Firefox to update automatically, then Firefox may have recently updated to V31.

  Make sure you have the following settings in place: always turn on

  Firefox > file > Tools > modules > Plugins > scroll down >

  Always turn on the value SimplePass (drop down on the right)

  • Closing of Firefox
  • Close all programs
  • Restart / reboot the computer and log in

  ============================================================================

  Reference - paper Dragon:

  HP SimplePass update instructions

  Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

  Although I strive to reflect best practices of HP, I do not work for HP.

  Click on accept as Solution when the answer is a good solution or workaround!

• HP ProBook 440 G2, fingerprint reader works not when I upgraded the Win 7 Pro form to win 8.1 Pro

  My HP ProBook 440 G2, finger print reader does not when I upgraded the Win 7 Pro form to win 8.1 Pro.

  Device manager showing the biometric reader works correctly. But in fact, the finger printer reader is not reading or senseing. It seems that the part "dummy". Please help me to correctly configure step by step for that matter.

  Thank you

  Hillet

  Have you installed the software driver validity sensor fingerprint for Windows 8.1?

  http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943811 & swItemId = ob_134806_1 & swEnvOid = 4158

  See page 64 in the manual Windows 8.1 according to the configuration of fingerprints of validity information

  http://h20565.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=6943810 & docid = emr_na-c04371762 & docLocale = en_US

• Fingerprint reader works NOT in Windows 8

  Hello

  HP probook 4530 s cor i5 (qj763av) need help

  I've updated to win 8 from win 7... everything was fine with win 7, but now with window 8 JJUJ printing does not work and can not find 'TOOL from HP PROTECTION.

  HELp PLZ

  Hello:

  Using fingerprints W8 driver and protect the Manager software security tools support page and the Probook s 4540 driver.

• Fingerprint reader works NOT in Windows 8 pro

  Dear Experts

  I have HP Pavilion dv6-6c50us Entertainment Notebook. It was working properly before with Windows 7 64-bit but after installtion of Windows 8 pro 64-bit, Device Manager is unable to detect the biometric device. I tried different drivers and software like simplepass v.5 & 6 but in vain.

  Please help me in this regard. I will be grateful.

  Kind regards

  Bilal

  Hello awakeace,

  More than likely HP won't to material support for W8 on any system purchased before October 1, 2011. Some updates for W8, most drivers W7 will work in W8.

  Take a look at this document
  Upgrade to Windows 8 document http://goo.gl/CO6uV

  There are several things in this long document, which can help in upgrade problems.

  Please let me know if it helps

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• Fingerprint reader does not react anymore while the software seems to work (Thinkpad E530 Windows 10)

  I used logg in via the reader of fingerprints (windows 10) with no problems, now the fingerprint reader does not react anymore when I pull the finger. I managed to remove all the passwords in the password manager (still not sure about it as I don't really understand how all the components work together) hoping that would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work fine (I can pick a finger to be registered, type my password windowns) until I asked me to draw the finger on the fingerprint reader: nothing happens! The indicator that shows how the finger was scanned shows nothing at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the information system the "TouchStrip Fingerprint Sensor' (WBF mode advanced) seems to work fine.

  Help, please. I don't have any idea how to find out what's not here.

  Thank you very much for the tip! He works in fact :-). Even if it does not seem logical to me, as I never put it in place a front pin - and fingerprint reader work very well even without PIN code. But who cares - the main thing is it works now! So thanks a lot again :-)!

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• Fingerprint reader works only on my Pavilion dv7 not because I need the program?

  I have a Pavilion dv7 Windows 7 64 bit. I'm trying to get the SimplePass to work. It does at all. Read the error message: "the fingerprint reader is not connected" so I followed the suggestion given in the forum. The new error message says I have need a program for IT is no program in the computer... I have not all system disks... none came with the computer. I'm not computer... help!

  Hello
  Uninstall the software and current driver for the fingerprint reader.
  Restart the system.

  Resources:
  Uninstall software in Windows 7
  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.
  Download and install the latest version of the software from here.

  Note:

  • Restart the system if you are invited to this topic.
  • Now all the most recent browsers should be helped again.

• The fingerprint reader is not connected

  Hello everyone,

  Well as you can see the title sums up my problem...

  I have HP Pavilion dv5 1160ej which I bought recently, and then this problem came from nowhere!

  the computer does not register my finger on the fingerprint reader

  I have a red 'X' mark on the icon of the DigitalPersona software, and when I click on the little finger to enroll and register my fingerprints in the wizard on the software that he told me that "the fingerprint reader is not connected!"

  How the hell should I connect it when it is integrated to the pc?

  Device Manager is great no problem, I have uninstalled and reinstalled the driver several times and rebooted the computer several times too and nothing helps...

  The journal of the computer on the screen, I see written next to my account "Detection drive.."

  plz help me guys I really like this technology and want to get it back...

  Message edited by Nen0uS on 07/12/2009 11:02

  OK, I see what you're saying.

  Remember download Windows updates in this period?  Maybe you downloaded another software because it worked correctly.

  Have you thought about doing a system restore from the date that it worked properly?

  Keep trying and I also!

• What is the problem with my DigitalPersona fingerprint reader?

  I have the dv6-2170ee, Windows 7 64-bit, with the DigitalPersona software manage my fingerprint reader.

  It's a curse or something that makes the reader to stop working, with "the fingerprint reader is not connected. Connect the drive "to the interface of the RFP.

  At the start, it works, then a few hours later and he is no longer detected.

  I used to solve this problem in 2 ways, reboot the laptop, or deactivation/activation of the sensor of validity in the Device Manager.

  But it stops again a few hours later.

  Version 2.1.0.2 validity sensor

  DigitalPersona version 4.11.3826

  BTW, the DP is current, updated 2 days ago, but the problem showing it before the update and it increased after.

  I contacted the Support of DP Technology, they said that we have taken care for your version of our product.

  Help, please!

  Thank you!

  I installed this update with no result

  If only someone told me that the "Full Power" option solve the problem...

  I tried days previously, the problem never happened again.

  Thank you.

• T500 fingerprint reader does not load at startup (blue screen)

  I have 2081CTO T500. Provided natively with Vista Home, but I reinstalled with XP Pro SP3. All the latest updates are installed both drivers and windows (as of March 12, 2010).

  I've had this laptop for about a year and the fingerprint reader to work properly. A few months ago it stops working for some reason any and I stoppped using it. I finally had time to reinstall the whole windows and installed. It worked well for about a day, but today I was using my computer and it suddenly froze unanswered. I turned off and when I walk back, the fingerprint sensor would not load and a blue screen came up with an error that a failure to boot and windows kept just restart at this stage and display the same message. I password protected journal and had loaded all ten fingers to use during the connection (not the Welcome screen).

  I tried power cycling, did not work. Subsequently had to connect via safe mode, disable the fingerprint sensor to connect and then reboot in normal mode to be able to connect without the Blue error screen. I tried updating the BIOS, did not work. Reinstalled the sensor of fingerprint, again the same problem. I also reset the fingerprint sensor in the BIOS and reinstalled the software, but still the same problem. Basically now I use the home screen and in this way, that I don't get the Blue error screen. It just continues to show as if the sensor is train load, never happens, so I just put a password and enter. I remember that some months ago, when I had a problem, it was similar. It worked fine, but when I turned off the Welcome screen, I suddenly had a problem with the sensor that was not resolved until I reinstalled windows. Now that I think of it, it could be the same disabling the Welcome screen things screwed up again.

  Could someone please explain what is happening? Why are there so many problems without the windows welcome screen? I know that the sensor works very well because when I am trying to scan my fingers or even connect to Thinkpad security systems, it works fine. It's just windows connect you that is screwed. I can't go back again to work at least with the Welcome screen. I'd appreciate any help.

  After a few bars, I isolated the problem to the personal firewall. I changed the settings and fingerprint reader worked very well. I hope this will help someone in the future.

• HP Probook s 4540: fingerprint reader does not

  Hello

  Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

  Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

  I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

  Specs:

  1) 4540 probook s

  (2) Windows 7 64 bit

  (3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

  Details of the problem and the steps of my work to install the drivers:

  After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

  I installed the drivers in roughly in this order:

  drivers ethernet controller 1) realtek.

  drivers audio 2),

  (3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

  (4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

  (5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

  (6) support for HP keyboard shortcut

  (7) HP Universal camera driver

  (8) fingerprint sensor fingerprint validity

  (9) Synaptics Touchpad driver

  (10) Atheros wifi & bluetooth

  (11) Jmicron card reader

  After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

  I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

  -Credential Manager

  -Remote Procedure Call (RPC)

  DCOM Server process Launcher-

  RPC end point mapper-

  -Windows Biometric Service

  Plug-and-Play

  Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

  After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

  Please HP offer a solution. Thank you!

  

  OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

  What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

• HP envy: HP Envy fingerprint reader does not

  Simple pass works well using the password or PIN.  The fingerprint reader does not work. no light help please

  icp_wolverine wrote:

  MAKE SURE THAT THE ATOMIADES SENSOR IS INSTALLED AND REINSTALL HP SIMPLEPASS

  ALSO TRY A HARD RESET IF A STOP OF THE LAPTOP, UNPLUG POWER SUPPLY, BATTERY, BUTTON FOR 10 SECONDS TO TAKE... BATTERY PUT IN PLUG POWER CORD BACK LIGHTS FOR LAPTOP

  Please how do I check if the sensor is installed.  I tried the Hard reset without success. Thank you

• iPhone upgrade of the navigation software now works not properly

  iPhone 5

  New IOS software updated and now the navigation screen not working not properly

  is your site on?