Directory Manager extension

I have a handler directory implemented in the unit and it has the ext 555 assigned. We had never tried to call the Manager of the directory directly before I made a few changes to IPCC which has made a transfer to 555.

Interestingly enough 555 is not a unique name in the call manager. As a quick fix I put on a cti route point to the expansion of our auto attendant.

How can I get the 555 to the Directory Manager dn?

HI -.

Here is a good link to Cisco on the parameters of Directory Manager - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a008022d1d5.html

Under create managers directory section, you can see recommendation "because directory handlers do not have greetings, use managers call or composition in one - key to route callers to a Directory Manager and use the call handler, greeting to explain the options of the appellant for each Directory Manager'. We even cannot dial 555 directly, but you can compose the backdoor to the unit and the opening greeting and dial 555 from there to join the default directory Manager. In our vows of openness, we have one-key composition the * to reach the Directory Manager, instead of asking the user to enter 555. If your auto attendant is configured in the unit, you can include in the greeting callers to support key to reach the directory. Then go to the input of the appellant section and set up the Action of the button to select the Directory Manager.

Kind regards

Ginger

Tags: Cisco Support

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