Dismal connectivity b/n Mac 10.8 + HP Photosmart 5520

Hello.

I had some teething problems trying to get my Mac to print and scan wirelessly with my HP 5520. I was able to scan and print before, but the ability to connect has been far from uniform. The printer indicates that it is connected to the network, but the computer/HP utility are not simply bind - utility will not retrieve printer information after trying to connect.

NB: I have read answers to similar queries and have actually uninstalled/reinstalled the device at least two or three times now, but also reboot the router. Hope you will be able to help diagnose and fix the problem. Thank you very much.

Bingo.  Routers Belkin do not support (or support) Hello, which is required by your Mac to communicate with your printer.

You can try to disable the 'Protection of ICMP"in the router settings to allow Hello.  If this does not work, you will need to contact Belkin or get a new router that supports Hello (Apple, Linksys, Netgear and other standard brands).

Tags: HP Printers

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