disorders of eFax

Similar Questions

• Impression of eFax with Officejet 6700

  I was told that there is an APP for Efax for the printer. However, not that you have Connect HP, you cannot access the HPePRINTcenter where the application is supposed to be. Now, none of the applications on my printer are available as the printer says that it cannot connect to the network. The printer is connected to the network and when you run the tests it appears. But STILL no applications are available.

  I hate HP CONNECT because it is so limited in what it offers, give back me the old HPePrintcenter!

  Hi Drumr,

  Thanks for the new post.

  If you have decided to subscribe to eFax, you would be able to send faxes from your computer and receive them on the printer.   I've included the Getting Started with eFax document for reference.

• What is efax and how does it work?

  Hello!

  eFax® is a service provided by eFax®, not Hewlett-Packard, which allows you to send and receive faxes using the Internet instead of a phone line. eFax® is easy to use, but it is different from a typical telephone fax. You do not need a phone line to use it, so you don't have to worry about busy signals and you can place your printer where you want to, not where the phone plugs are! The fax number you are provided will not generally be a local number and maybe even in a different country. You will receive 20 entrants and 20 pages of outgoing fax per month for free with this service. Your account page will reset at midnight Pacific, the first of each month time. You can also subscribe to eFax® more to get additional pages by month by visiting: http://www.eFax.com/products/internet-fax.

  How does it work?

  Hi Im_cheesecake,

  Great information, if you don't mind I just want to piggy back off of your post, to eliminate any likelihood of confusion.

  The 20 free incoming & 20 free outgoing faxes are with HP printer which include the impression of the eFax service application.  From now on, we have three series printers that include the application pre-installed print eFax: HP Photosmart 7510 Series, series of 110 HP Envy and HP Photosmart eStation C510a.

  

  eFax also has a free plan that allows you to receive a limited number of faxes, but cannot send faxes. If you exceed the allowed number of received faxes, eFax invite you to upgrade to a paying account. Here are the main Details of the free plan:

  • A (i.e., non-local) eFax number distance
  • Regional/prefix code is selected by eFax and is not editable (except if you upgrade to a paid account)
  • 20 pages of incoming faxes per month (reception only)
  • You are prompted to upgrade to a paid account if you exceed 20 inbound pages, or if you need to send capacity.

• eFax

  one please. the 8600 workstation can be configured for efax

  Hello

  Yes, you can configure to eFax but is not a free service, you must contact the eFax company to set up your account. Also, please see the following link for a free account with monthly quota.

  http://support.HP.com/us-en/document/c03102078

  Kind regards.

• Photosmart 6525: auto efax print photosmart 6525

  Efax account and can receive fax, but only show up as an email. Q: a possible incoming fax to print automatically?

  The printer (Photosmart 6525) allow Eprint and connected.

  Appreciate any help,

  Frank

  Hi Frank,.

  Incoming faxes can be printed automatically, for that you must update the HP ePrint email in the settings of efax.

  Connect your user on eFax.com and change preferences as follows:

  • Sign in to your eFax account.

• Photsmart 6520: Efax

  NEET to put in place the gray button.  Several people seem to have the same problem.  Don't see the answer?

  Hi @billsny66

  Welcome to the Forums of HP's Support.  I see you found a gray button "Create A New Account" eFax when trying to configure the functionality of your printer Photosmart 6520 eFax.

  For that matter, please call the HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

• Cannot find the app on my HP Officejet Pro 8500 a eFax

  Cannot find the app on my HP Deskjet Pro 8500 a eFax. For the eFax Webside only the eFax more and Pro services are available.

  The eFax free service not exisst more?

  See you soon

  Michael

  Hi Michael,

  The eFax service is not available for any model of printer.

  The only models currently supports the eFax App are HP Photosmart C510, HP ENVY 110 and HP Photosmart 7510.

  In addition, the eFax App was never offered for an all-in-one containing a physical analog fax card.

• Can I use efax with Envoy 120 e - all - in - one?

  It is an all in one printer, but I can't understand how can I use efax. Help!

  Hello

  The HP Envy 120 is not a fax, but only a capitalization printer, scanner and copier can be found listed by its sepcs:

  http://shopping.HP.com/en_US/Home-Office/-/products/printers/HP-envy/CZ022A?HP-envy-120-e-all-in-one-printer & JumpID = oc_r1002_usen_c-001_r0001

  It does not provide any analog or digital fax capabilities.

  Only marked below models are supported on the eFax service:

  http://support.HP.com/us-en/document/c02814760

• Quick Fix for more questions to eFax (Photosmart 7510 & Envy 110/114)

  Problems resolved by the patch:

  
  

  • Cannot send eFaxes
  • Cannot receive eFaxes
  • Cannot connect to the eFax on the front panel of the printer.
  • Cannot save eFax on the front panel of the printer.
  • Trying to access with eFax, it says that the printer is not connected wireless.
  • Trying to access with eFax, it asks that you activate web services before continuing.

  The fix:

  
  

  First, press the ePrint button in the upper left corner of the screen to your printer to access the menu of Web Services.

  Once there, press the button "settings".

  If printing is turned on, turn it off and then back on. Press the return key, then press 'Print the State'.

  If ePrint is off, turn it on. Press the return key, then press 'Print the State'.

  These steps may seem strange given that the problem is with eFax and eFax works on printing via ePrint service.

  If this fix does not work for all of the questions listed above, the problem is probably related to something else. Let me know what problem you are having in this thread and I will do everything I can to get all this work for you.

• Photosmart 6520 - establishment of eFax with greyed the button "create a new account.

  I just bought a Photosmart 6520 new and am setting up eFax service. While he was trying to set up eFax "create a new account" button is grayed out, do not allow me to create an account. I found a HP support document for my printer which helps with the implementation of eFax. On the document it says:

  NOTE: If the button create account is unavailable or greyed out, the printer is already registered with eFax.

  

  I didn't record the printer with eFax, but just to check that it was wrong, I clicked on "login to eFax and clicked 'forgot number?' when you are prompted for an eFax number I never was affected. I put my email address and the message verified, as I expected, that the account was not in their database. I then did a search on the forum where I found a topic 'Registration of EFAX' that said, it has been resolved. The solution to say

  "I'm sorry to hear that you have a gray button to create an eFax account for your Photosmart 6520.

  The questions that you have, please call HP Cloud Services at 1-885-785-2777 if you are in the USA/Canada region. »

  I tried to call this number and it is an invalid number. I searched other corrections and I see not a published solution, but see that there is a problem with high frequency. Help, please.

  Thank you

  gf_printer

  Here is the solution, if you do not have to hunt around with invalid documents, phone numbers, etc... as if I had to.

  If you configure a printer offering eFax free, but when you create an account, eFax, the 'Create new account' button is gray, then here's what you do:

  1. Call eFax @ 1-800-287-3499 and select "Sales". Do not select "Customer Support" because it prompts you to enter your fax number, you do not. Tell the sales person the question and ask to be transferred to a customer support agent.

  2. Customer support agent will take information from you such as your zip code, your email, your hpeprint email address, type of printer and then open a ticket with a representative from hp for the configuration of the fax number.

  3. You should then receive a fax of test from the person who took your eFax number. You will get also an email with the information you need for eFax, including your fax number and your PIN.

  Good luck!

• Printers HP Photosmart 7515: Efax works more on printer

  I have a HP Photosmart 7515.  EFax ability no longer works on the machine.  Has their been a software change or update to HP or Efax which must be installed to make it work again?

  Hi @hapstersmom.

  Welcome to the Forums of HP's Support. I want to help your PhotoSmart 7515 eFax service working again.

  Do you receive an error message when you try to use eFax?

  Try to go into this document. HP Photosmart 7510, 7515, ENVY 110, 114 printers - eFax Service restoration

  If you have any questions, or if this does not resolve the problem, let me know.

• EFax for HP 6525

  I called HP Support and just after 44 minutes of my life that I can't come back. I get services eFax free and after 44 minutes and repeat the same information repeatedly to 2 HP support staff, I now have to wait 4 days for hopeully solve this problem of eFax, because it is a "problem of eFax.  How about adding an Article to the Knowledge Base with the steps to contact first, or even better, eFax eFax step will provide to us to solve this problem? It makes me wonder if HP and or eFax hope we consumers might give up trying to get the eFax free service. Extremely frustrated.

  @lupineladyclc

  Hello
  
  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified.
  
  Also, remember not to publicly post information and series numbers.
  If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions
  
  Kind regards

• HP ENvy110 and eFax connection not recognized after successful initial Setup

  I properly set up eFax to my network printer.  Have already sent a fax.

  Yesterday the envy acted as if I've never implemented eFax and asked me to register or sign in.

  I connected my phone to eFax number and PIN number and they were not recognized.

  I went to my computer and connected to the eFax successfully with the same phone number and PIN.

  So, the problem is specific to the network printer.

  Any thoughts on this problem?

  nemccarley,

  This may seem a little strange, but it has been known to resolve this issue. Press the ePrint button in the upper left and corner of the screen to your printer. When he shows the ePrint information, press 'Print Info' or 'print the State. " It will usually connect the printer in return the correct servers and you should be able to use your information to open a session in eFax. If you continue to have problems with this, let me know and we can try some other measures.

• Can not scan or Fax with eFax HP Envy 110.

  I have a HP Envy 110 wireless printer connected to an iMac OSX 10.9.4 running.  I downloaded the latest drivers from the HP site.  I can scan from the computer, but I can't scan from the printer to the computer.  I also have an eFax number and the password.  When I insert this information in Control Panel of the printer, I get an error message that my information is not valid.  Can anyone help?

  Hi Melnee,

  I see that you have some problems scanning and eFax with the ENVY of 110. I would like to see if I can help. When you try to scan from the front of the printer to the computer, what error or message you get?

  Although the 10.9.4 the operating system is not listed in this document, 10.8 steps will be the same: "computer no. has detected" or a Message appears "connection error" during the scan.

  On the question of eFax, you must speak with the Team Support HP Cloud. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the number of Technical Support for your country/region.

  Let me know if it helped the document for scanning.

  See you soon,.

• faxing via a monthly fee by efax question

  I didn't know that I'd be required to pay a wholesale rate for the ability to fax on my hp model 6525? Please let me know if it is necessary.thanks.

  Hello, you have two different options for efax.

  You can subscribe to this monthly and have unlimited incoming and outgoing.

  The other option would be FREE, but you'd be limited to 20 monthly total incoming and outgoing.