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• How do I enter my Photosmart Premium 309 H apps?

  According to HP ePrintcenter FAQ I'm supposed to be able to download applications directly from the touchscreen on my printer 309 H (and not ePrintcenter) but I can not understand how to do this - I "touched" the options that appears on my touch screen and add applications or to access other than those which are preloaded applications will not be displayed.

  In addition, the ePrintcenter does not allow me to ADD my printer because it is a wireless model. All applications appear as 'available' on the site, but there is no connection with 'Add' or 'install' one of the applications. I can not locate any link on the page that says 'my applications' HELP?

  KeHo:

  EPrint and printing apps are not supported on the Photosmart Premium C309H all-in.

  The list of models that support ePrint and Print Apps is included in one of the "sticky" posts that appear at the top of this forum.

• HP Photosmart Premium C410A: error: an error occurred saving the file because it could not be written to. Check the properti

  I just upgraded to Mac OS 10.12 Sierra. Now my HP Photosmart Premium C410A apparently scans the document perfectly (I can see it on the screen of the computer when the scan is complete). However, he craps out when I try to save the document. Enforcement either abnormally is abandoned and firm, giving me this error pop up with ad nauseam screen computer jibberish, or I get the following error message: "error: an error occurred saving the file because it could not be written to." Check the properties of the file to ensure that it is not dead. »

  Scanning and saving documents are critical to my business. I just have to solve this ASAP. Looking for solutions. Any ideas?

  Hello

  It is incompatible with the Sierra of HP scanning.

  Applications > file HP travel HP Scan to the trash, then empty the trash.

  Download and install HP Easy Scan instead, it will be installed in the Applications folder:

  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg

  Kind regards

  Shlomi

• Photosmart Premium 309 a won't print black

  My Photosmart Premium 309 a printer will not print black text. Just imagined colors.

  I tried new cartridges (twice - at great expense!) head cleaning, cleaning deep head, aligning the head and tried to soak the printhead in hot water several times now and then cleaning and deep cleaning again and then yet another new series of cartridges, still no black - not a pinch!

  Would it be a mistake to electrical connection with the contacts? Or is the print head itself a goner - seems such a simple plastic device, ok electronics in contacts can be more complex, but not much to go wrong.

  I don't think I have done something to damage the print head when the occurreed first problem, but with all the plug and put back and soaking in hot water (let dry naturally) I can't guarantee that it is not damaged because, although I was careful and everything seems ok.

  I am also puzzled as to where ink is going on because the black cartridges I used trying to solve this problem have certainly been empty but the ink is not reaching the paper - looks like the blooming thing could swim ink now but it seems pretty clean!

  Any advice welcome.

  Hi @StuartG48UK,

  Welcome to the Forums of HP Support! I read your post and see that the black is not printing. I want to help you.

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• HP Photosmart Premium C309a: Photosmart C309a Driver download problem in Windows 10

  I used the wizard, HPPIW.exe, to select the latest software driver full features.  At the end of the download, 100%, he noted "the download has been cancelled.  This happens repeatedly.

  Any ideas how to get the download?  I can not even use "download only" option and the driver software is not displayed.

  UPDATE meanings:

  After several attempts to update the software of the printer, HP Photosmart Premium C309a the wizard, hppiw.exe and the doctor print and scan, HPPSdr.exe, I completely uninstalled all the software of HP printer and related programs.  Finally, I ended up using the original installation CD because my copy downloaded software version 14, PS_AIO_05_C309a_Net_Full_Win_WW_140_047.exe, gave "Exit" as an installation option.

  Similarly, Setup.exe on the CD gave the same result, so I used HPZsetup.exe instead of loading the printing software.  This installed applications HP OK and provided all the features of the printer.

  However, I now have the loaded 13 version.  I wonder what will happen when updating HP chooses to try to upgrade to version 14?

• HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

  Hi my HP Photosmart Premium - C309g and it stopped printing in black (but prints color). I tried: -.

  1. print test page - empty outside the windows logo
  2. Turning the power on and the
  3. programs form printing.

  Both black cartridges are full.

  printer is 3 days on 1 year warranty!

  I'm not very technical, so easy solutions would be preferred.

  Thank you

  Try the solution in this thread to clean the printhead C309g.

• Photosmart Premium C410a: driver installation fails repeatedly wins 10

  Network printer on the local wifi network.  Became the busy error scan after reclassification of Win7 to Win10, did not know that was a problem known to HP, so uninstalled the printer drivers and downloaded the latest version of the driver, went to reinstall.  It happens on the screen "I agree", and when I click Next, it flashes "Remove HP software" and closes.  Tried several times.  Checked if it has been set to the private network, it is.  Tried the HPPrinterInstallWizard, it downloads the same driver, take me up to that point, and when the installation fails it curls back and begins to do the same thing everywhere.  Tried the HPPrinterandScanDoctor, it does exactly the same thing.  And of course, HP don't talk to me because my printer is not new.  I even tried the old software CD (2012), it loads and says: "Welcome Back! Click here to exit. »

  Hi @pgd1,

  Welcome to the HP Forums!

  I see that you have trouble to install the printer HP Photosmart Premium c410a on Windows 10. And I'm happy to help you!

  To check the printer hardware is functional, are you able to make copies using the printer scanner glass?

  You see error messages on the display of the printer?

  How is the printer connected? Wireless, Ethernet or USB?

  In the meantime, try the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software. (Only do it if you think that some software are always installed.)
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows.

  Hope that these aid measures and hope to hear from you soon!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• Photosmart Premium C309: Faulty Error Message prevents printing.

  4-5 years used as stand-alone Copier only - NOT connected to a computer.  Was working fine, but 2 months ago got the error message "load paper into the main tray ' although the right type paper and the amount is loaded correctly.  Message and flashing lights must be cancelled manually.  Monitoring troubleshooting instructions re: loading, jams etc exactly as HP comes with paper unit.  Best Buy, a retailer, n 't printer repairs.  I followed the instructions on the page re HP online support: cleaning of the rollers - power of EXACTLY, but still does not print because the paper tray think is empty.  HP says they can't stand any more of this product.  I know that these printers are cheap these days, but it seems a waste just throw something out when the solution is perhaps a minor (but unknown!) fix.  Any ideas anyone?

  Hi @RLE41,

  Welcome to the community of HP,

  I understand your Photosmart Premium C309 gives you an error "on paper" and the printer does not pick up paper.

  Looks like you have exhausted all troubleshooting solutions available for this issue. All I can recommend is to contact HP telephone support to see about a replacement or upgrade.

  Contact HP:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

  Good luck with your printer.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• ink HP photosmart premium

  I have a photosmart premium (c309) printer all-in-one.  I rarely (if ever) print in color.  When the cartridges are empty do I have to replace all of THE color ink cartridges, but also black in order to print in black just?

  I'm sorry that you are experiencing this issue. YES, you will need to replace the cartridges of color if they are empty, just print in black.

  The cartridges of color blend to form a true black. So, if you do not use the color cartridges and black only, your color will still get low on ink later.

• HP PHOTOSMART PREMIUM C410A COPY SURFACE GLASS OR FEEDER TRAY

  HP PHOTOSMART PREMIUM C410A, WINDOWS 7, DON'T COPY OF SURFACE GLASS OR TRAY FEEDERS.  DO NOT DISPLAY THE ERROR MESSAGE.  NEED HELP

  Hi jcollis217,

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

  I would like to know what are the errors you receive?

  http://www.HP.com/go/tools

• HP Photosmart Premium C309g suddenly stops printing wireless

  I recently bought this printer. I've set up to print wireless. I installed and uninstalled twice b/c after about three times wireless printing, it stops wireless printing. Here is the order of events.

  (1) install the software according to the instructions

  (2) test page wireless printing, that always works

  (3) other printing things the same day wireless (works fine)

  (4) try to print something wireless as 2-3 days later

  (5) it does not. Get message of the staing HP Solution Center which is obvious: Document cannot print (duh). Through troubleshooting (Windows help). It tells me to make sure that it is the default printer (it is) and then check if it is online. It is usually not. So I choose to do the printer online (which is a sub-question, and I'm sure is related to the problem, why it keeps automatically be disconnected?)

  (6) attempt to print

  (7) message appears saying that HP Photosmart C309g-m offline (Solution Center)

  (8) read troubleshooting tips (HP Solution Center), which tells me to connect via USB to print (which annoys me because there is no available solution that tells you how to restore a wireless communication between the router/computer/printer)

  (9) which I did the first time around, but find that when I connect using the USB, it prints well. Any attempt to return to wireless printing is reflected in steps 7 and 8

  (10) check the connection of the application printer wireless network printing. Indicates that the printer is properly connected wireless. I know that my laptop is on the same network b/c that's the only one I have and my internet connection is not interrupted somehow.

  (11) get frustrated, uninstall and reinstall the printer

  Repeat step 2.

  This has happened twice already, and I bought it so that I COULD print wireless. He must be troublemaker solution Quen uninstall then reinstall the printer each time that happens (up to once a week).

  I have a laptop computer, a printer and a wireless router.

  have a Belkin g MIMO Wireless router

  I own a Dell Inspiron 1520 laptop

  I have a HP Photosmart Premium C309g (bought less than 2 weeks ago)

  I do not turn off the router or printer. Rarely I have turn off the laptop. Reset the router in the past has not helped. Turning and on the printer or the laptop in the past has not helped.

  Issues related to the:

  (1) how to prevent printing to offline on my laptop

  (2) how to restore communiucation between the printer and the laptop computer on the wireless network?

  (3) how do I keep the communication between the computer laptop and printer (and I assume that the router) to go Bye Bye?

  Thank you

  Kenya

  About what you suggest, the IP address remained the same throughout the facilities and absorption.

  However, I have thought of it. I guess that the wireless connection on the printer. I went back to the office and looked at my network settings. I needed to "find" my wireless signal. The first time that I've refreshed my wireless name does not show upward. I refreshed again and POOF! He was there! So I chose and put in my password (I think that his WPA encryption). When he finished the wireless network connection, it is printed on a network status page. Given that I printed this page so many times already I happened to have an old on my desk. I noticed that the IP address is the same (although today, I uninstalled and reinstalled again) on both forms. Anyway, when I returned to my computer (which is in my living room) HP Help Center had a giant green check mark on it and said that the printer is connected. Then I printed something and it worked! YAY! It would be great if HP put in information on the way to reconnect wireless when you get this message "the printer is not connected. Who knows maybe I needed to evacuate to understand! Laughing out loud

  So for everyone out there, if this happens to you:

  1) go to your printer

  (2) select the arrow to see the next menu. (it should be on the right side of the LCD screen, it looks like a triangle on the side)

  (3) select Setup--> network--> network wireless assistant

  (4) the printer will start to search for wireless networks

  (5) choose your network (or the network you are using...  It should be the same as your computer/laptop is on)

  (6) if it is password protected, enter the password/password

  (7) your printer will print a network status page.

  (8) your computer should "recognize" the printer on the network itself. Your HP help window can display a large green check mark (it's a good thing!)

  (9) print what you want!

  * Note I guess that you may need to do this each time the printer goes into sleep mode. Its not that boring!

  -Kenya

• Windows 7 32 bit can not find the driver for printer Photosmart Premium C310a

  I recently had an update to the product directly on my printer Photosmart Premium C310a on Internet.  However, this then to Windows 7 (32 bit) to search for a driver for the printer but it could not find a.  If I click on devices and printers, it shows my device from the computer as requiring troubleshooting.  When I click on troubleshooting it signals that "Driver for Photosmart Prem 310 is not installed.  Install the latest version of the driver.  When I applied the fix, it indicates that the driver is not found.

  I tried to download the latest driver on the website of HP in various ways, finally to uninstall all HP software displayed in the Panel and then removing all the HP files remaining on my laptop.  I then ran PC Tools Registry Mechanic, disabled my anti-virus, restarted the computer software and reinstalled the complete C310a software on the HP site.  It ended without any problem, and after adding the printer to my list of printer, it is printed on a perfect test page.  However, Device Manager always reports the C310a driver is missing, but it cannot find a copy when it finds one.

  How can I convince the device manager that everything is going well (apparently)?

  apeace, I recommend you do as you did, uninstall the printer under programs and features but also by ensuring that this printer he is removed from the Manager of peripherals and devices and printers. Then after restarting the computer and by disabling the firewall, download the drivers and software for full adjustment and install them.

  You can also run this utility and see if that solves the problem automatically!

  http://goo.GL/u3jDE

  Let me know!

• Series of HP Photosmart premium C310 - suddenly stopped working

  -Are a week or so, I printed a few pages of Microsoft Word 2010 without a hitch.

  -Ten minutes later, I tried to print another Word document. At this point, the printer would not print because of apparent paper Jam.

  -, Without a doubt, there was no Paper Jam. I opened all ports the printer is positive, that there is no paper jam. The printer was then restored to its original condition, with all that goes back to his place (I'm positive of it). Whenever I tried to print a document, the LCD screen on the printer came back to the top with the same message "paper jam".

  -I was not able to print anything since then.

  -The ink levels are adequate / full.

  -The only thing I can think of that would have caused the malfunction is, when you print the document last, I did the margins of all sides as small as possible (1.3)

  -I am running windows 7 Home Premium on my desk and windows 7 Ultimate on my laptop, which has sharing network to share everything, including the printer. As with the main office, I am also unable to print from my laptop - which has worked without any problems.

  -It may help to note that the printer is connected wireless to my main desktop computer. The LCD display on the printer indicates that everything is working properly (wireless is activated, etc.). In addition, the LCD screen on the printer works fine, as it always has. The only problem is I can't make copies, print a test page or print anything at all.

  -Currently, the status of the printer shows: need troubleshooting/printer: error. It also tells 'Unavailable'.

  -- Any information on this would be highly appreciated! Thanks for your help!

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  You may need to update or reinstall the latest driver.

  E-all-in-one printer, HP Photosmart Premium - C310a & downloads drivers
  <- set="" to="" your="" version="" of="">
  http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?Product=4231205&LC=en&CC=US&DLC=

  HP Photosmart Premium e-All-in-One Printer - C310a Support &

  Troubleshooting

  http://h10025.www1.HP.com/ewfrf/WC/product?product=4231205&LC=en&CC=US&DLC=en#.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">