Photosmart Premium 309 a won't print black

My Photosmart Premium 309 a printer will not print black text. Just imagined colors.

I tried new cartridges (twice - at great expense!) head cleaning, cleaning deep head, aligning the head and tried to soak the printhead in hot water several times now and then cleaning and deep cleaning again and then yet another new series of cartridges, still no black - not a pinch!

Would it be a mistake to electrical connection with the contacts? Or is the print head itself a goner - seems such a simple plastic device, ok electronics in contacts can be more complex, but not much to go wrong.

I don't think I have done something to damage the print head when the occurreed first problem, but with all the plug and put back and soaking in hot water (let dry naturally) I can't guarantee that it is not damaged because, although I was careful and everything seems ok.

I am also puzzled as to where ink is going on because the black cartridges I used trying to solve this problem have certainly been empty but the ink is not reaching the paper - looks like the blooming thing could swim ink now but it seems pretty clean!

Any advice welcome.

Hi @StuartG48UK,

Welcome to the Forums of HP Support! I read your post and see that the black is not printing. I want to help you.

Tags: HP Printers

Similar Questions

  • Premium Photosmart CN503AA: Photosmart Premium C310a is no longer prints black

    My Photosmart Premium C310a printer print is darker.  The following information may be useful:

    • Product number: CN503A, model number C310a
    • Two PC printer: we're a Windows 8.1 operating system (64-bit) and the other is a Windows 7

    So far, I conducted the following remediation efforts:

    • Replace the ink cartridge
    • Used HP support assistance to try to clean the printer and align the printer.  Alignment failed.
    • Replace the print head with a refurbished HP printhead.  (This also includes cleaning the area specified in the replacement instructions).
    • The printer still does not print in black.
    • Tried to align the print head.  He failed.

    Any suggestions?  The printer is no longer guaranteed.

    Thank you!

    Hi there @Scott1453

    I hope you are well!

    I read on how your Photosmart C310a is no longer printing black, and you've tried several unsuccessful troubleshooting steps.

    My suggestion for you would be to try a print head soak. See this post for instructions. Please follow them with caution: Re of Solution accepted: black ink does not

    If still not print ink, call us to discuss your options for printing with HP!

    Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  • Photosmart 6510: PS 6510 won't print black

    Printer cannot print black ink. I ran the cycle of cleaning several times. The cartridge is new. Gets moderate use with periods where it is not used. The printer is out of warranty. Mention was made in another series of posts on this problem that there may be more specific than just running instructions once again the cleaning cycle.

    Try here.

    http://support.HP.com/us-en/product/HP-Photosmart-6510-e-all-in-one-printer-series---B2/5058334/model/5058335/document/c03760633/

    Let us know.

  • HP Photosmart Premium C309 didn't not printing black and white; Alignment failed; The ink is in cartridges

    could someone help me... Please!

    the documents do not print.

    I cleaned up; harmonized and ink cartridges with ink.

    Impressions of black color in the doc does not print.

    Similar problem had to change print head I kept the old and it very dirty to I will try to clean and keep it for a spare part.  You could remove cartage and try to clean up the background and that could save buy you the new printhead

  • HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

    Hi my HP Photosmart Premium - C309g and it stopped printing in black (but prints color). I tried: -.

    1. print test page - empty outside the windows logo
    2. Turning the power on and the
    3. programs form printing.

    Both black cartridges are full.

    printer is 3 days on 1 year warranty!

    I'm not very technical, so easy solutions would be preferred.

    Thank you

    Try the solution in this thread to clean the printhead C309g.

  • Printer HP Photosmart Premium 309

    The 309 is usable with ePrint?

    Hi there, the HP Photosmart Premium Fax all-in-One Printer Series C309-supports the HP ePrint app. The HP Photosmart Premium TouchSmart Web all-in-One Printer Series (C309) does not work.

    No model is a web connected printer, that is, they do not have their own dedicated ePrint email address.

    To learn more about connected web printers HP and cloud services, they support check out this support document.

    Hope this information helps.

    Best.

  • Alignment falls down, won't print black

    Photosmart C410a Prem

    Mac osx hard wired and wireless

    printer alignment fail, won't print black

    Robert Eick

    I hope you do well and welcome to the forum;

    Let's try this steps;

    If there is static interference, or fittings loose with the product, this can result in the bands or lines in the copy by fax or scan. To resolve this issue, check the connections of the product, and then reset the product.
  • The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

    Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

    I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

    Hello

    Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

    Kind regards.

  • Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

    Good afternoon.

    What number to order the print head for e-all-in-one printer, HP Photosmart Premium - C310b (CN503C)?

    Hello, I looked at the link, there are instructions of maintenance. I'm from Belarus, the problem you must order the HP print head, so I'm looking for his number. HP Photosmart Premium e-all-in-one printer - C310b serial number ST503-64001[personal information deleted]

  • My HP Photosmart Premium is saying "preparing the printer can not be interrupted. Please wait... "What is happening?

    My HP Photosmart Premium is saying "preparing the printer can not be interrupted.  Please wait... "What is happening?

    http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-Photosmart-premium-error-message/TD-p/1470957

    HP support

    Edit:

    I know that maybe it's a little late to come and see this post was several months ago, but I had the same problem.

    I ended up turning off the machine and opening printer and check the ink cartridges (I had seen just to find the part number for a new cartridge).  I found that the blue cover which snaps into place on the ink cartridges was broken not closed completely.  This has caused the printer constantly tries to go into maintenance mode, but it could never align cartridges.  She also told me that there is a paper jam, even when there is no paper in the machine.  I even let the maintenance run all night without success.

    Once the cartridges have been broken in place and the blue cover has been fully guaranteed, the printer worked.

    above compositions of this thread:

    http://h30434.www3.HP.com/T5/eprint-print-apps-mobile/HP-OfficeJet-Pro-8500A-plus-printer-is-stuck-in-maintenance-mode/TD-p/1207907

  • . HP Officejet 6500 E710n-z won't print BLACK

    HP Officejet 6500 E710n-z won't print BLACK usining Excel 2007.  I don't think it's a clean printer, but was jump there ' All could have at least a direction for a fix or solution

    Win7 full cartahers printing.

    Thanks for the reply with more information.

    what you did may limit the possible cause. at least we know that this problem is caused by excel, below is a workaround solution that you can try:

    Looking at the 'Print Preview', confirms is the black appear or not.

    More top issue will be useful for further refinement.

    Copy / paste from the old file by excellent:

    1. create a new excel file

    2 paste special

    3 'text' only

    4 repeat the format will help.

  • HP Officejet 7500 E910 won't print black

    My Officejet 7500 E910 won't print black. I changed the cartridge HP, turned the printer market, printed a unique emblem of color, and my black printed pages are still blank.

    Here is a document that I found, don't know if you've tried all these steps:

    http://support.HP.com/us-en/document/c04238061

    Good luck!!!

  • HP Photosmart Premium Fax all-in-One Printer series - C309

    I am interested in buying the HP Photosmart Premium Fax all-in-One Printer series - C309.

    But I'm confused and apparently other people are also confused.

    For example, in the item number 360189568370 eBay, the seller wrote that the C309A "REPLACES PART NUMBER CC335A #ABA".

    However, in this eBay listing, the seller wrote "this auction INCLUDES HP C309A multifunction PHOTO PRINTER CC335A #ABA".

    I've seen similar confusion on other Internet sites.

    Is there a difference between the C309A and CC335A #ABA?

    Is the the latest version of the #ABA CC335A C309A?

    Should I buy directly from HP of course get the latest version of the Photosmart Premium Fax all-in - One Printer series - C309?

    The name "HP Photosmart Premium Fax all-in-One Printer series - C309" is the trade name for the printer, and CC335A is the product number/product code. Both refer to the same device. The description of this seller on Ebay is confusing. But I hope this helps.

    And just like AlmostThere said to have bought the printer from HP directly is the safest way to go.

  • Premium Photosmart C4100: Premium Photosmart C4100 - won't print black or very faded impressions

    My printer does not print black documents or they are dimmed to the point that I can't use them. I changed the ink cartridge and printed a few times and still nothing. I tried to our MAC and PC with the same result.

    Welcome solutions

    Hi @TeamPas,

    Welcome to the HP Support forum.

    I understand that you have a printer all-in-one HP Photosmart C4100 which is not printing black ink, or when he does it is faded and unusable. I would like to help with that.

    Here is a document to support that you can use which can help with this problem of print quality - Missing, Faded or dull colors.

    Please let me know if that solves the problem, or if you need assistance.

    In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

    Thank you!

  • HP photosmart 5510 won't print black

    I have a photosmart 5510 which do not print black. All other colors are OK. Have changed cartridge and went through all the steps on the site of diagnosis without success.

    I really need to turn it on. Any ideas gratefully received.

    See you soon.

    Here is a link that can help you with this problem. It can a be a print head.
    http://goo.GL/OTmPV

Maybe you are looking for

  • Error message is Boot Device not found, Hard - Disk (3F0)

    Hello! I have PC HP Pavilion dv6 with operativ system windows vista Entertaiment. I got an error as Boot Device not found. Please install an operating system on your hard drive. Disk-hard (3F0) Recovery does not work and received the error 100a Pleas

  • No changing wallpaper

    Using Windows 7, I am unable to change my wallpaer. The area where the change should be entered is inactive. Other AIDS sites try me browse HKEY_Local etc, but I do not see the final element - Active Desktop. Any suggestions?

  • Remove the module in Mozilla Firefox

    Hello I recently accidentally installed an add-on in my Mozilla Firefox. I want to remove the toolbar, but every time when I right click the mouse, the "remove from toolbar" grayed out. It will let me delete the toolbar. What is the problem? Thank yo

  • SIP URI B2B calls via CUCM and Highway

    Hi all Cannot find out how to configure the SIP URI from SX codecs, recorded calls on CUCM. I CUCM and IM & P 10.5.1 a pair of X8.5.2 expressway with two areas of course - for B2B calls, and the external jabber. I want to make calls of SX-codecs outs

  • JQuery & OPA Cloud

    Hi people,I use Cloud Edition February 2015.I try to use JQuery on the interview generated by OPA, and I would like to know how to identify the containers and labels HTML.I already noticed that for attributes, a specific id is created for the tags by