DMP 4400 no access to management

Hello

I have a couple of DMP s 4400 (version 5.2) that keep hanging up. They continue to play video but do not respond to ping so DMM cannot send orders, management is inaccessible and so on. Is this a software problem or I should RMA them? Other players in networking very well (since the 5.2 FW) and these are the only two who have problems.

Stoyan

I'll watch the State info you provided.


You mention two things:


1 - DMP is available after a restart for a few days.


2. the Reset button at the back doesn't seem to work



Try this with the one you have in the lab and see if the problem

Returns:


-Restart the DMP


- After restarting the DMP and that you have IP connectivity, visit it

DMP - DM Web Admin, reset the default DPM using the 'factory restore '.
default option"

* Once the DMP back upward, reconfigure the DMP as needed and run your content
and lets see if the problem comes back.

If the problem does not reappear, go to the website of the other problem DMP and repeat
the steps...


T.

Tags: Cisco Support

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