Do the "keys" on each side of the Envy4500 lights when the printer is turned on?

I just bought two new Envy4500s and at the same time on them, the "key (i.e. up/down, 'ok', etc.) on each side of the display screen does not light up when the printer is turned on."  HP rep said they should, but on any machine they light up. Thus, all "keys" are essentially impossible to see. Any help would be greatly appreciated. Thank you!

Hello @paularose,

Thanks for posting in the Forum from HP Support.

I see that you are curious about the screen of the HP ENVY 4500 e-all-in-one printer.  I would like to help.

The arrow keys do not light up when the printer is on, but as you can see when you look at your own models, they are clearly identified.

I hope this helps.

Kind regards

Tags: HP Printers

Similar Questions

  • Photosmart 7520 error: there is a problem with the printer. Turn the printer off, then on.

    I have a photosmart 7520 affected by the following issues.

    Issue #1: randomly, all lights start flashing market and the screen reads the following:

    Error. There is a problem with the printer. Turn the printer off, then on.

    I can't find a move that throws this to happen.

    #2 problem: When the printer is turned on and slowed down, also at RANDOM times, the printer will "Ding" followed by the flashing light wireless. So what sounds like the cartridges are cleaned, then a sound like the charger spinning or the printhead full running followed from one side to the other, then ending with a "Ding" and then back to normal.

    When this happens, the wireless connection is disconnected and then reconnected. Also, this disables the "Scan to computer" function on all computers on the network and manually requires the reactivation of all.

    From what I can tell the printer restarts itself.

    It is plugged directly into the wall outlet, no surge protector.

    Technical support has already go through the stages of the print head, me up to the top of the chain and eventually replaced the printer with a new brand.

    THE NEW PRINTER STILL DOES THINGS AS PRECEDENT.

    This printer is connected wireless to router Netgear N900. My all current computers running Windows 7, all are on the same network and workgroup and all are running Mcafee Total Protection.

    If someone is or has experienced the same or similar problems, I could sure use help.

    Solved myself.

  • Why does the iTunes on my macbook pro light when my Apple TV turns on.

    Why does the iTunes on my macbook pro light when my Apple TV turns on.

    No idea, mine isn't and I'm reasonably sure he shouldn't, I wonder if I'm not wrong understand what you mean, please specify exactly what is happening.

  • Vista and Color Laserjet 5 M reprints all when the printer is turned on?

    Vist and Color Laserjet 5 M reprints all when the printer is turned on?

    It is a new one on me. I installed the printer with a barrette SIMM Postscript so it would work even at all under Vista and now it prints well but insists on the fact that I have all re - print he has never seen a reason any whenever I turn the printer to print something again.

    XP he has never done that, but I've always had the document cannot print the error that I ignored as he did print correctly.

    Google has not really revealed anything?

    ?? Type response level 1 I was looking for... These printers are a full restart, test of memory and when it is off.

    But I think I solved it, spent some time on google and there was a suggestion on the spooler in vista, was something like clear keep printed documents or print spooling first, I went also to start printing after the last page. Who took care of a lot of it somehow. Not sure why the generic installation program would need to be changed here. Possible I did for me somehow when I was trying to get the thing to work with the PCL driver too.

    Then I noticed that whenever I turned on the printer it is printing a page of demo postscript, for some reason any, it is enabled by default in the SIMM option. Turn power off and now its not wasting so much paper now.

    So two things to look for in the computer and the printer.

  • All lights on screen Flash - Message - Please turn off the printer and turn it back on

    I'm fighting a problem for a few weeks now with all the lights on the display starts flashing and the message please turn off the printer and turn it back on.   HP sent me a new printer that does the same thing.  The printer is an Officejet Pro 8600.  My computer is Windows 7.  I use a Belkin 750 db wireless router.  I talked to the service the customer several times with no results.  Did a hard reset of the printer, change the SSID of the router, because I think that one of my neighbors has the same router.  The thing most effective I did was change the channel to 6 which will operate for several hours until the display starts to Flash again.  Channels 1 & 11 starts blinking after a few minutes.  I know there are other people who have had the same problem.  I'm about to throw the thing in the trash.  My last printer brand X was set up the same way with no problems.  On the network, there are 2 iPads, smart TV, and an iPhone.  Need help please!

    Super Dave

    Ethernet cable and connection with correction of the problem.  Its been 2 days and the printer worked perfectly.  Please pass this solution on your technical telephone support staff because I know that there are others with the same question.  Thanks for your help.

  • J611 3050 has installed on Vista and works very well. Installed on Windows 7 and said always the printer is turned off.

    My Deskjet 3050 a J611 is installed on Vista and it works fine. I then installed on a Windows 7 and the installation went well. No error message came, but when I try to print nothing happens, it just sits in the queue. When I run the diagnostic windows to solve the problem it says the printer is turned off. But it's not far, I can print the Vista machine.

    Download and run this utility on the Win 7 machine: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/forum/network_diag/

    What did he say?

  • How to stop the printer to print the page alignment each time that the printer is turned off?

    I have the HP 2480 all in one printer/copier/scanner. Never understood how to scan to my computer, but it's not my problem. Whenever the printer gets cut and then cut on it automatically prints an alignment page. How can I he stop doing that. I'm tired of wasting paper and ink.

    Hello

    The printed sheet is a part of the process of alignment to align the ink cartridges.

    Make sure you complete alignment by following the steps below, otherwise the printer will keep printing the page because the process was not completed.

    http://support.HP.com/us-en/document/c01764745

    Kind regards

    Shlomi

  • Alignment Page HP PSC1315 prints every time the printer is turned on

    It's VERY frustrating.  After installing a printer driver updated to my new Win7 system and installation new black ink cartridge in the printer dang prints the alignment Page, whenever I turn it on!  I have "lined up" it several times and yet HP insists to waste my (money for waste of ink and paper) green, even though I followed the software and the instructions on the page to test several times!  Help!  It is rather ironic, given my brand new printing software (wow that download was enormous: no doubt inflate more software) has a button how to be green at the top right!

    I've been a supporter of long standing of HP that buying the products of your printer for many years, but unless this is resolved soon, I'll go out and spend double what price this printer and return the money to your Kumite.  This is intolerable!  I do not think that your software help consider even this oversight, oh, but I see that I can click on a convenient button HP purchase!  Furthermore, I'm not some neophyte with computers, I built this pc and many others before it.

    signed... Frustrated!

    Hello

    Have you tried that?

    1 turn the printer off and wait ten seconds. Turn it back on.

    2. let the printer print test page.

    3. when the test page prints, unplug the USB cable that connects to the printer to your computer. Not turn off the printer and unplug the cable.

    4. place the test page to the glass of the scanner and press the SCAN button on the printer control panel. The indicator light flashes while the page is being analyzed.

    5 remove the test page when the indicator light stops flashing.

    6. turn the printer off and wait another ten seconds.  Now you can turn it back on it.

    It is no longer printing test pages?

    Now, you can reconnect the USB between PC and the printer cable.

    Please post your results.

    Kind regards
    ERICO

  • Wireless connection works only when the printer is turned off

    my desktop computer requires an adapter wireless for internet connection.  installation of this card was problematic and I discovered I mean it was because of my printer - a kodak esp 6150 desktop, which can work wireless.    I can only connect wirelessly when the printer is off on this computer.  However, two other laptops that do not need a separate wireless adapter are able to connect wireless when the printer is on.  any suggestions?   Thank you.

    Hi Moscotty,

    You can read the following article and check if it helps.

    Windows wireless and wired network connection problems

  • OfficeJet Pro 8615: Computer thinks that the printer is turned off

    My computer does not see the printer as being on.  I have the printer connected wireless, but the computer shows it as offline.  When I run the troubleshooter, it tells me to turn on the printer (it's on).  I can scan a document and sends it to the computer but I can not print from the computer to the printer.  I think it's maybe a problem of Windows 10 but I'm not sure.

    Any help would be appreciated.

    I also ran a test network through the printer and everything this past.  Don't know what to do from here.

    I've updated but that does not solve the problem.

    Finish by uninstalling the printer software and reload the drivers.  This seems to have taken care of the issue.  So far so good.

    I think that the combination of the upate and reload the drivers solved.

  • DeskJet 3522 printing scanning copy: hp dj 3522 disconnects wireless network when the printer is turned off

    I have the above printer.  As indicated, it disconnects from the network when it is off.  I have a Westell A90 750014, MAC, disabled filtering router, the printer has been added in the MAC filter table, and in the wireless station status is listed as "associates".  When I reconnect once disconnected from the network, I am able to reconnect using the simple push button config method.  Can someone tell me a way to feel connected to the wireless network.  Thank you very much for your help.

    Hi @scotty1963

    I understand that you have problems with your printers wireless function despite all your efforts. I'm sorry to hear that, but it will certainly do everything I can to help

    Please use the following document to solve the problem and I would like to know the results of your efforts; The printer keeps Wi-Fi connection.

    I hope this helps.

  • Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

    Hello everyone,

    the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

    1. waste of ink (each heads cleaning process consumes little ink);
    2. too much time (2-3 minutes) to prepare the printer after plugging.

    I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

    At this point, I ask:

    1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
    2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

    Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

    I hope that a solution to this problem. Thanks in advance to everyone will help me!

    Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

    With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

  • Photosmart Premium ink cartridge stuck on the right side of the printer.

    I have a HP Photosmart Premium printer, the ink cartridge is stuck on the right side of the printer. Keep receiving an error message that says: "remove paper jam and then press ok.  I did all the steps to clear any torn or ripped from the inside of the printer paper, there was never any paper in there for blocking up inside anyway. When I opened the top of the printer my container of cartridge will not move at all, he's stuck.  It won't control the printer or by my own doing when the printer is turned off without being able to. The error and lack of time with my printer cartridge do not allow me to use the printer, I hope you can help me in anyway possible. Thank you.

    It seems you have a carriage jam. Sometimes it can be a sensor that is bad and can not work properly. Here is a link that will help to transport jam

    http://support.HP.com/us-en/document/c01815807

    I would like to know if it works.

  • I can see the printer in the application (Photosmart C7280) but the "print" key seems to be gray

    I use the HP homeandbiz app on my iPad, the app recognizes my HP 7200 printer and seems to let me select it, but the "print" key does not work. There is a small circle, red next to the printer in the application - this important?

    Hi DaveTlp,

    It seems that the printer has been associated previously but is not currently available. Make sure that the printer is turned on, your ink levels are ok and make sure that both devices are on the same wireless network. If the problem persists, I would like to power cycle both devices and see if that helps.

  • Erasure of data stored on the printer

    HP Officejet Pro L7555 there a hard drive or ram that stores data and if so how to clear?

    There is no hard drive.  There is a non-volatile memory that stored the FAX - numbers, log information, duration, and number of pages sent (but not content).

    You can clear the FAX information with a semi-reset as follows: unplug the printer power cable when the printer is turned on, then press and hold # and 3 button and plug the power cord while now the keys # and 3. Wait until the light flashes on, then release the buttons.

Maybe you are looking for