Document stuck in queue.

Several times I had a document stuck in the print queue of the printer and will not delete even if I tried several times to do so.  It does not allow me to cancel the document either, so now I can't use the printer at all.

The printer is an all-in-one Photosmart C7250 and used by the Windows Vista-based computer.

Thanks in advance for any help.

Hello

In Control Panel, open administrative tools and select abuse.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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