does not start in photoshop or illustrator cs6
I've recently recovered from a corrupted hard drive and had to install creative suite cs6 on the new hard drive. I saved the dmg installation files on my hard drive, external, although until the PC has become corrupted.
Then I reinstalled the new software with code series without problem, and I can open most of the suite with the exception of photoshop and illustrator. I uninstalled and did a review of adobe but sweeper who did not much at all that he did not recognize the special dmg file that I used for the installation. So after about 1 half uninstall and reinstall and a full turn to do that again it is still unable to open.
Photoshop dialog: unexpected and unrecoverable problem has occurred. Photoshop will now stop.
Illustrator: comes with a great dialog detailed thread hangs
So this morning the problem has been resolved.
I called support Adobe and the man serve me open laptop remotely and uninstalled all the software and then deleted all the adobe files in the system folder and the library folder.
Anyone who deals with this also could do themselves if they are confident.
This refreshed everything and it does not work as it should now. Thanks Malik & thanks Mylenium
Tags: Adobe
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Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14 | 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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does not start in Photoshop cs6
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I downloaded Photoshop cs6 trial and when I click on the Photoshop icon to open the program I get a window:
Photoshop.exe - Entry Point not found
The procedure entry point GetLogicalProcessorInformation is not found in the KERENEL.32.dll dynamic link library.
What can I do?
I already tried to reinstall...
still the same...
Help
I was able to get online with Adobe cat and they had me download Adobe Application Manager and navigate to the file that was downloaded to my computer and double click on the setup of the application in this folder and then installed. So for me, the problem has been resolved.
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[Fri 04 18:17:11 dec 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsManifestBaseURL
[Fri 04 18:17:11 dec 2015] Exception during deleting key: (2, 'RegDeleteValue', "the file sp\xe9cifi\xe9 is not found.")
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Thanks for your help,
Nicolas
Hmm, if you are unable to connect, possibility of corruption Adobe Application Manager.
As per instructions above provide control over the mentioned files.
Rename the c: SLStore > ProgramData > Adobe.
ProgramData folder will be hidden by default, enable the option Show files and folders.
Then following the procedure, instead of simple uninstall and reinstall.
Uninstall Adobe Creative Cloud application.
If you face any problem try CC Uninstaller:
Using creative cloud | Uninstall the creative cloud desktop application
After removing Adobe Creative Cloud applications, follow these steps:
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
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Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
Temporarily disable anti-virus and firewall.
Step 5:
Click on the link below and download Adobe Application manager and install the same:
http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe
Once the installation is complete, look for the icon of Adobe Application Manager launch on desktop and double-click it.
It will start the update process.
Once completed, it will launch Adobe Creative Cloud app.
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There are also comments about resetting preferences - but I cannot do that because I am unable to access PS in the first place!
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Reference:
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