downloaded videos have sound, image is sound lines.

IHAVE two cameras, when I upload photos and videos, photos are fine, but the vieos has sound, no picture but sound waves white.

Hi David,

Thanks for posting your question in the Microsoft Community!

After going through the description of your problem, it seems that you have a problem with video playback. However, in order to guide you in the right direction, I will need more information. Please help me by answering the following questions:

1. what type of videos (AVI, WMV, MP4) file?

2. what player you use to play the videos?

3. are you able to play other videos on your computer with no problems?

I suggest you to play the videos with windows media player and response is back with more information to help you further.

Tags: Windows

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