drive CD/dvd is not working

My cd/dvd drive does not work. The message I get is to insert a CD. Now after using Mr. Fix (from microsoft) I even see the drivers on my computer. What should I do?

Hello

Step 1: Please do all the same underneath if you did some before as is often total
a process that solves the problem.

Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
below.

Then, work your way through these - don't forget the drive might be bad, could be a coward
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Try this fix manually if the Fixit 314060 does not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD or DVD drive is missing or is not recognized by Windows or other programs-
a Mr Fixit
http://support.Microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
for Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
Vista installation after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.

Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

===============================

Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
do it right.

Did you follow the Troubleshooting Guide for the reader who still does not work? There are
the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

Check with your Maker system and a device for the two possible firmware updates and
the correct registry entries for your car.

Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
the parameters.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You can probably find more info here and maybe even the exact registry for your CD/DVD settings
drive from someone with the same model.

Forums - a lot of expert real help
http://Club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
devices and their properties in flat table, instead of the tree viewer
http://www.NirSoft.NET/utils/device_manager_view.html

I hope this helps.

Rob Brown - Microsoft MVP - Windows Expert - consumer: bike - Mark Twain said it right.

Tags: Windows

Similar Questions

  • My drive E:\ DVD - RW not working do not.

    Ran troubleshooting on the computer and it said "Disk in drive [E:] is not detected or is not supported" I did with several DVDs and the same thing.  Before that, I did the system recovery.  Other that consider best buy to fix ideas.  Bought 10/17/2011

    Hello

    Leeks and glances at a Best Buy or any Big Box store, it would not be my choice for
    a maintenance agent unless bought there and it was totally under warranty. Check with
    The possible alternatives to center of serice system manufacturer's support.

    ==========================================================

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Then run checkdisk (chkdsk).

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    ==========================================================

    After the foregoing:

    References to Vista also apply to Windows 7.

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The DVD player does not work after installing Windows 7
    http://support.Microsoft.com/kb/975270/

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
    Setup after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and the
    correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry settings for your
    CD/DVD drive someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays
    all devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • After Windows Media Player 11 installation drive CD/DVD does not work

    Hello

    I installed WMP 11 via MS updated. The update done very well - but now the CD/DVD doesn't work. In "device management", the DVD is represented by a «!» I tried to update the device driver, but nothing has changed. Y at - it someone who has an idea?

    Ralf

    Hello Ralf

    The optical disk drive is listed in Windows Explorer?

  • I have installed the latest updates for my Compaq desktop computer and the DVD/CD drive bay door will not work.

    I have installed the latest updates for my Compaq desktop computer and the DVD/CD drive bay door will not work. I can get the led light will stop flashing when I open the door all the way, the machine detects the drive but do not read or close on its own, how can I get this disc surgery? Downloading updates, I installed a software disc, when I ejected the disc, the drive comes of is stopped. The computer still sees the drive, but will not read or even close on its own. I also had been using my computer in mode mute until I tried to increase the volume and now the computer tells me no playback device installed. Device Manager acknowledges the Harmon/Kardon soundsticks connected to it, but nothing does, how it works? The Control Panel also sees the soundsticks, but still when I try to move the volume the computer says there is no playback device installed.

    Hello

    1. do you get any error code or error message?

    2. what day you installed recently?

    It seems to be a problem with the hardware. I suggest you try to uninstall and reinstall the CD/DVD driver and check if it helps.

    Follow the steps to uninstall and re-install the drivers.

    a. click on start toreduce this includes this im and then click Control Panel.

    b. click system and Maintenance, click Systemand then click on Device Manager.
    Note If Control Panel is in Classic view, double-click System, and then click Device Manager.

    Reduce this includes this imageIf you are prompted for an administrator password or a confirmation, type the password, or click allow.

    c. in the Manager device, expand CD-ROM/DVD-ROM drives, right click on CD and DVD devices and then click Uninstall.

    d. When you are prompted to confirm that you want to remove the device, click OK.

    e. restart the computer.

    If the methods mentioned above did not help, then it would be best to contact the manufacturer of the computer/CD/DVD player.

    Hope the information is useful.

  • Satellite L670 - CDs and DVDs do not work smoothly

    Hello!

    I recently bought a Satellite L670 and there is a problem with the DVD player: CDs and DVDs do not work smoothly, there is a lot of audio and video clippings.
    I uninstalled the driver for DVD drive and reboot the laptop, but it has not solved the problem.

    Could someone help me with this?

    Greetings from France!

    With cups, you mean peak and its gel for a second, right?

  • The device Optiarc DVD RW not working not not on HP Pavilion dv9000 notebook

    The device Optiarc DVD RW not working not not on HP Pavilion dv9000 notebook... When I insert a dvd/cd he made just loads off noise and won't load anything. When I try to go into MyComputer to manually load theres nothing showing there just my local disk... one of my friends said that it mite Miss port or driver... could someone help please

    Thank you

    ·                        http://support.Microsoft.com/kb/982116/en-AU

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    See if the information above solves the problem.

    See you soon.

    Mick Murphy - Microsoft partner

  • The CD/DVD does not work with El Capitan 10.11.5 on Macbook Pro

    Hello everyone, I spent the time to research on the here and the other site on why the CD/DVD does not work with El Capitan 10.11.5 on MacBook Pro mid 2009. This discussion forum has said that he will not work with the El Capitan software. Any idea or suggestion? Back to Marverick or Yosemite? I tried to use SMC reset, restart, recovery and still the same issue.

    I thank in advance.

    ~ Mike

    I have my doubts that the (10.11.5) software is the problem.  Are you sure that the DVD player is simply not defective?  Have you tried to clean the lens?  What is the State of the disc?

    Your best option may be a date at a bar in engineering of the Apple store for a FREE evaluation.

    Ciao.

  • Satellite C855 - 17M - CD/DVD does not work

    Hello

    I have a Satellite C855 - 17M. nd that the cd/dvd is not working.
    I tried upper and lower in regedit but the file is missing, and said it also the format is not supported.
    Any 1 help me pls pls.

    Thank you very much

    Hello

    What exactly do you mean by not working do not?
    You have problems reading the disc or write data on the disks?

    Which discs have you tried and you have a few problems with the disks?

  • Driver Chicony webcam does not work on the Satellite A200-13O

    After the misfortune that occurred to my webcam, I tried to fix it by uninstalling the driver and then put it back in place (by the toshiba Web site).
    I did this twice and it does not work,
    allthought the pc installed the driver, the camera was not working because a file was for win95 and my pc has vista.

    After several reboots, I made the following
    -Start
    -all programs
    -camera assistant software
    -Right click
    -options (the last button in the right click menu...)
    -compatibility
    -Select work in win95 compatibility
    -ok
    Sorry for my English, I am Greek and my menu vista also... :))
    If anyone wants more details please to contact me.
    I hope this could help those in despair...

    Hello

    Yes I would like some details;).

    For example: manufacturer who is the camera, it is built, made, he has worked previously, and so on...

    So there is a lot to say, have you ever said to the second part, but I'm missing a few things as I've described above. By the way: you can try to recover your machine, if you really need on your camera, but it is really the LAST RESORT.

    Good bye
    John

  • I recently installed a DVD from ASUS drive, my DVD will not play on Windows media player plug-in but I bought the Corel DVD freeze and will not play.

    Windows XP DVD with Windows Media Player problem

    I have a Dell dimension3000 running Windows XP. I have an upgrade video card NVIDIA 8400 GS with memorey upgrade 2 g. I recently installed a DVD from ASUS drive, my DVD will not play on Windows media player plug-in but I bought the Corel DVD freeze and will not play. Is there a better plug-in or a solution to this problem?

    Try to download the utility "Windows XP video decoder check utility.

    It checks the ability of DVD to WMP encoder

  • Cannot find CD/DVD drive in my computer on Device Manager. CD - DVD does not work

    I recently discovered that my CD/DVD drive does not work. It worked fine before. Tried to burn a CD in iTunes, but the error message says that the software or the CD device could not be found.

    My CD/DVD drive does not appear in the computer or Device Manager. I have read a few forums and tried to delete upper and lower filters, but that no longer works. Help, please.

    I am running Windows Vista - it came installed on my computer when it was purchased.

    Hello

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    for Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
    Vista installation after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
    devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Inspiron B130 doe drive CD-RW/dvd does not work

    My computer does not show only c CD-RW/dvd drive.  Device Manager shows yellow Semi colon with the following SDRW/DVD HL-DT-ST GCC 4244.  Diagnostic checks the drive and States that all past.  Could not locate my disc resource. NO DISC IS NOT WORK because the computer cannot locate.  It also shows Code 39.  Can someone advise please


  • CD\DVD will not work. Vista Home premium, 64-bit. Message says: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

    I downloaded the drivers needed from the Dell site and the burner will not work. The computer was again in March 2009. Not sure where the drivers should be located. I downloaded on: win\syswow64\drivers\afc.sys. I've looked everywhere and tried to find a dialog box offering the option "update drivers" for this device. Could not find a way to do except Dell and that doesn't seem to work. The 64-bit system has no 'Device Manager' that I can find. When I look at the properties of the burner, the link to "find a solution" is not highlighted.

    Hello DanHenry,

    Try the miracle solution at this link: http://support.microsoft.com/kb/314060 but before you uninstall all third-party software (example: Nero, Roxio, iTunes). You can reinstall your software after you reboot your system. Please let us know if this helped you. Make it a great day!

    "In the end, the love you take, is equal to the Love You Make"

  • DVD player not working not not on Satellite Pro U400-142

    My DVD player does not work. I insert a disc, you can hear the drive works for some time, but then nothing happens. I checked the Device Manager' - under readers of CD-ROM/DVD-ROM it shows: MAST * A DVD-RAM UJ862AS, but there is a black exclamation point in a yellow circle next to it. I opened the dialog box 'Properties' and under the status of the device, he wrote:

    "Windows successfully loaded the device driver for this hardware, but does not the hardware device. (Code 41)

    I would try try to resolve the problem by reinstalling the driver. I checked Toshiba site for the driver, but can't find it.

    I would be very grateful if someone could give me some ideas on how to sove this problem.

    Thank you

    P

    What you can do is follow:
    Remove the optical drive from Device Manager drive, restart your laptop.
    The reader should be acknowledged and properly installed. If the same thing happens again try it please > http://aps2.toshiba-tro.de/kb0/FAQ8101LA0000R01.htm

  • Satellite A100: Recovery DVD does not work

    I want to restore my Toshiba Satellite A100 laptop to its original factory condition, but the DVD that comes with the package of recovery does not work...

    I have load to start computer press F12, and it starts on the DVD. It says "Loading RAMDISK Image", after which I am told by Toshiba customer service there should be options to clean up the hard drive or restore Windows XP.

    However, after VIRTUAL disk, I see a cursor on a black screen, and then the laptop off and restarts. After the connection, NO CHANGES made...

    What is the problem with that? How can I really use this recovery DVD?
    Someone help me please.

    Thank you.

    Hello

    The recovery procedure is not difficult.
    Just try to boot from the recovery CD or DVD and follow the Guide on the screen line.

    Your problem is very strange. You have created all the partitions on the HARD drive?
    I put really t know why your recovery CD doesn't work properly, but I think you should try to completely format the disk (also partitions), then try to boot from the recovery CD.

    Don't forget that the laptop is in the boot mode. (don t mix the standby or hibernation mode)

Maybe you are looking for