Drive DVD & registry.

Similar Questions

• Drive DVD RW E no longer works.

  Drive DVD RW E no longer works.

  I'm running a gateway T-1412 with Windows Vista Home Premium Service Pack 2

  DVD RW drive used to work fine, but now when I put music or a DVD in drive E that nothing happens. When I click on my computer and click on the E drive, it opens and tells me to insert a disc that has already been inserted.

  I have tried everything I can think of who isn't much so help is greatly needed.

  Thanks, Dan

  Hello

  Check with Support technique Gateway, their documentation and online drivers.

  Gateway drivers and downloads
  http://support.gateway.com/support/drivers/dlcenter.asp

  Technical support Gateway
  http://support.gateway.com/support/?cmpid=topNav

  Door Documents
  http://support.gateway.com/support/SUPINFO/index.asp?cmpid=topNav

  ---------------------------------------------------------

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burn
  and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  Brand of the CD or DVD drive can also be the problem. Low quality (cheap brands) are always problematic.

  CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
  tolerances. They may be delivered, but it is generally more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ===========================================

  This troubleshooting could not help if there is alignment and/or wear issues however it
  a shot.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Drive DVD (E) does not work in a HP Windows Vista Premium system

  When I install a DVD in drive E, nothing happens.  MagicJack is installed on the computer and using the DVD player as well.

  In the device - drive DVD/CD-ROM Drives Manager - Tiger Jet CD-Rom USB Device (MagicJack) and TSSTCorp CDDVDW TS-L633M ATA devices are listed.

  Apparently the MagicJack drive does not drive the function E.

  Registry Editor fix by removing the UpperFilter and UpperFilter and reboot, lines did not work.

  Thank you

  RBB

  Try uplugging your magic Jack for a few seconds and install it back, it can set up an another hardware profile and take a next unassigned drive letter. Or change the drive letter of your DVD drive assignment:
  Click Start-> right click 'Computer'-> manage-> click on 'Continue' on the prompt UAC-> in "Computer management" slot, click on "Disk management" "Storage". On the right pane, right click on your DVD drive and click on «Change drive letter and path...» "-> click on the button 'change... '. "under-> assign a new drive letter.

• Upgrade to el capitan and hoping to drive DVD would work properly but no, still do not play some of my DVDs. Is there an upgrade available? my library of playable DVD shrinks

  Upgrade to el capitan and hoping to drive DVD would work properly but no, still do not play some of my DVDs. Is there an upgrade available? my library of playable DVD shrinks. IMac originally purchased in 2010. DVD 5.9.5

  I'm having no problem with my DVD.

  Could you give more details about those who are out of work?

• Drive DVD DVP3950/12 does not play the converted videos

  Hello!

  My DVD DVP3950/12 player plays all videos I converted (hand brake).
  In my description are no valid information for the videocodecs that I use and it has no details for resolution. And what kind of audiocodec is able to play on my player?

  Could someone help me?

  THX!

  cluesa

  Is the drive DVD DVP3950/12 a Toshiba device?

• Help with the driver DvD Ram for satellite P10

  On my laptop (satellite p10) is Windows 2000 Professional running, but the driver DVD Ram of the Toshiba Homepage does not...
  Where can I get a driver that works on my laptop?

  Hi Val,

  The correct driver for your laptop running Wnidows 2000 should be version 3.0.8.0 and is available for download from the Web from Toshiba website.

  I presume that it is the one that you tried, so I don't know what you mean when you say that "it doesn't."

• Cannot format drive DVD - Rw with Windows Vista.

  Cannot format drive DVD - Rw with Windows Vista. Download "Windows cannot format... or is unable to complete the format.  Something like that. See a solution with Windows 7, but I use Windows Vista. Help?

  Hello

  ·        What is the model number of your computer?

  ·        Who is the manufacturer of your computer?

  ·        Did you format the disc earlier?

  ·        Are you trying to format the drive using windows Explorer or through third party software?

  I suggest you read the web link, below he provided information related to the formatting of disk.

  http://support.Microsoft.com/kb/930405

  Hope the helps of information. Please post back and we do know.

• error message: "Please insert a disc into drive DVD D."

  I'm trying to copy files from my hard drive on a DVD. I put a blank disc and get the error message: "Please insert a disc into drive DVD D." have you tried several disks with the same result, & all are empty. The original files were on a disc & system had no problem at the opening of this disc.

  Hello

  Try this to Fix It: http://support.microsoft.com/mats/cd_dvd_drive_problems/ . Not exactly a rare problem in Windows 7.

  Let me know if this solves the problem for you.

  Kind regards

  BearPup

• Satellite P305 - DVD drive missing registry method attempted

  My satellite P305 lost the DVD icon in my computer.

  So I tried to fix it by using the 'Register' method I have seen anywhere in the forums, but it didn't work as I have found a 'low' I don't think that the name but not the second registry value 'superior '. So now I can't use my PC DVD and I hope that I can reinstall the driver, although I doubt it.

  The computer Troubleshooter said the problem is that the registry file is damaged or missing (before I tried to fix it). I had been using a burner and burn a DVD that took a lot of time to complete the level of 99%, so I clicked to close the program thinking that the information was already coded on the DVD and there is nothing for the program to do but stop, but it did not work and the program have remained frozen. The program I used was called Cheetah Burner, in case you are interested in knowing. So I ejected the disk (perhaps after control-alt-delete, not sure) and probably restart the computer again, to see that the program had taken place.

  So please tell me how to deal with this, soon. I need to solve this young to continue working!

  Thank you

  Ash.

  Hey Ash,

  I think you mean the upper and lower filters in the registry. Is this fair?
  Normally, this should help about problems with the CD/DVD drive but you've already tried this?

  In your case, I would try to remove the drive to CD/DVD in Device Manager (right click > uninstall). After the reboot the drive will be recognized again and maybe it works.
  In addition, you n t need another driver because it s a part of the operating system. Updated this driver peut t.

  Another interesting thin: you can boot from a disc?

• Tecra A10 Running XP - drive DVD Toshiba - missing Modules

  When running a DVD Toshiba drive on these laptops we get
  "DVD player or the necessary modules for this app is missing." If the application restart does not resolve the problem, please reinstall the application.

  Yes we tried to reinstall - and Yes, we get the same message
  Yes, we can use power DVD and works - but of course there is a cost of license for this software, and we hope to avoid as the Toshiba software should work.

  Laptops were Vista but have been downgraded to XP - all drivers installed e.t.c.

  Anyone got any ideas?

  Hi Bin_Lurchin,

  After you uninstall a Toshiba DVD player, have you tried to clean your windows using CCleaner? Which is a nice tool that removes old keys registry and other unnecessary stuff.
  Check this box!

  Also, I prefer VLC media player for watching movies. Have you tested this tool?

• driver DVD update and there but does not work

  My HP laptop DVD player does not work properly. When I try to update the driver, it does state that it is updated and currently, but it will not allow the DVD player function. When I check the peripheral material, it gives an error CODE 19.  It says that the drivers do not work properly.  I tried to allow the installation of HP Assistant driver and everything imaginable but nothing helps.

  It ends up being a higher filter problem in the registry to have two software for DVD.  It's corrected now.

• Drive DVD M305D-S4830 satellite disappears

  I just bought M305D-S4830 during the visit to the United States, 3 days ago, but for some reason, the DVD drive disappears. No error message does not appear, according to the system event viewer is "disconnected".

  The drive light flashes, but it cannot be ejected\opened.

  Usually, he returned after a reboot, but will disappear after a few moments.

  Any ideas?

  Did you install some virtual odd emulation program or the CD/DVD creation tool? Read there might be some conflicts between some of them, then try to uninstall them.

  Another thing you could try is this:

  Open the Device Manager in control panel - system and remove the drive from the list of devices CD/DVD.

  Then start the registry (run open as-> regedit) and delete the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class {4D36E965-E325-11CE-BFC1-08002BE10318}

• Drive DVD W520 does not not with Windows 10

  After the upgrade to Windows 10, the DVD drive no longer reads disks on the W520. It still works under Linux, so it's probably a driver issue. I checked the drivers on the Lenovo site and there is no DVD driver. The power player and opens but nothing is read off the drive. It does not appear in 'my computer '. Device Manager shows the drive with a caution triangle icon. Attempt to automatically update the pilot says that is already the newest one installed. Solutions Center Lenovo says that the driver is disabled. Deactivation and reactivation of the reader do nothing. How can I solve this problem?

  Looking for more in the Device Manager, I found that there is a registry error (code 19). Follow this guide and it fixed it.

  https://support.Microsoft.com/en-us/KB/929461

• DVD - a 4 x speed CD drive DVD - RW Verbatim 4.7 GB won't record, said speed fast or slow, answers please?

  Have you tried the update of DEVICE ATA ATAPI IHAS324 Y but the software up-to-date.

  Hello

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Used speed, the actual brand of discs, burning and if file Live or mastered all come into
  play. A cleaning disc can sometimes help.

  Burning a CD
  http://Windows.Microsoft.com/en-us/Windows7/help/videos/burn-a-CD

  Disc burning: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/disc-burning-frequently-asked-questions

  Disc burning tips
  http://Windows.Microsoft.com/en-us/Windows7/disc-burning-tips-for-Windows-7

  Should which CD or DVD format I use?
  http://Windows.Microsoft.com/en-us/Windows7/which-CD-or-DVD-format-should-I-use

  Format a CD or DVD
  http://Windows.Microsoft.com/en-us/Windows7/format-a-CD-or-DVD

  Burn a CD or DVD in Windows Explorer
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Explorer

  Burn a CD or DVD in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Media-Player

  Burn a CD or DVD in Windows Media Player: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Media-Player-frequently-asked-questions

  Change settings for burning a CD or DVD in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows-Vista/change-settings-for-burning-a-CD-or-DVD-in-Windows-Media-Player

  Burn a CD or DVD in Windows Media Center
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Media-Center

  Burn a DVD-video using Windows DVD Maker disc
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-DVD-video-disc-with-Windows-DVD-Maker

  How to burn DVDs with Windows DVD Maker
  http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker

  Close or finalize a CD or DVD
  http://Windows.Microsoft.com/en-us/Windows7/close-or-finalize-a-CD-or-DVD

  ----------------------------------

  Excellent Forum for help with programs and CD/DVD problems
  http://Club.myce.com/

  ==========================================================

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7

  
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================================

  References to Vista also apply to Windows 7.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
  Setup after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Driver DVD disappear from 'My computer' and 'Device Manager '.

  Vista HP Portable DVD player continues to disappear from 'My computer' and 'Device Manager '. Already tried Upper/LowerFilters.

  Hi, a few weeks ago, the DVD burner in the laptop suddenly disappearedmy computer (Windows Explorer).  The first thing I did was check theDevice Manager to see if the drive was there.  It was not the case.  Restarting the laptop did nothing.  Repeated several times, active Vista updates.  No change.  By checking the net, I tried to delete the Upper/LowerFilters in the registry, download it tool Microsoft fix , delete iTunes, do a system restore, to change all the parameters of thesleep and hibernation off and a few other things.  It appeared for the first time after that:

  1. Do a restore of the system for the first restore point.
  2. Remove the DVD writer.
  3. Restarting the laptop.
  4. Research of new hardware in Device Manager .
  5. Change all parameters of standby and Hibernate off. (I tried this method without this step first, but the drive disappeared after the computer went to sleep and woke up.)  Tried 3 times with the same results).
  6. Closing.
  7. Reinsert the DVD burner.

  On the next reboot, the DVD writer has been recognized and ended up in my computer and Device Manager .  No errors of any kind and no drivers were installed at startup.

  What has happened since then, in the last 4 or 5 days, is randomly disappears from thedesktop .  Usually after a few hours or more.  This time, however, it usually appears inDevice Manager after a search of new material.  No reboot required.  It will read from a DVD .avi files each time.  It has not been detected byDevice Manager maybe about 2 or 3 times, and after a simple reboot, it will be present inmy computer and Device Manager automatically after a reboot.  I read that the superior/UpperFilter mark has worked for many people, but for some, the problem returns.  In addition, many of the discussions on this question and proofreading are years.  It happened about 10 days ago.  Within 2 days before the problem appeared first, it was an update of windows, but also an update of iTunes.

  I noticed that I received this error when opening iTunes:

  "The registry settings used by the iTunes for importing and burning CDs and DVDs are missing. This can occur as a result of installing other CD burning software. Please reinstall iTunes. ''

  I have not reinstalled, no DVD player.  Uninstalled itunes again.  Since I finally got the drive to appear (using the method I described above), I did bother to reinstall iTunes because I particularly need it on this computer, worried that it may be the cause of the original problem and I wanted to see if the disc disappears again.  I did do it, however, let QuickTime installed.  Don't know if this could be a problem?

  I stumbled upon this suggestion, but I also had the same question as the next post, and I have not seen a response.  I don't know if or how I should try:

  Nikki,

  You can not go back if the restore points aren't there. Try to reinstall the IDE driver.

  To do:
  -Click on the round to start and right click on computer
  -Left click on properties, this will open the system window
  -Click on device high Managerin left
  -Click on continue if prompted by UAC
  -Goto the 'IDE ATA/ATAPI controllers' you should right click on uninstall and restart

  BTW that dog rox in this avitar

  See you soon! MCP. MCDST. LVL 80

  Hi, thanks for the comment on my puppy. She is now 5 MB and her name is Nikki, lol.

  Well, I tried what you said, but the IDE ATA/ATAP controllers has a (+), so when I select it does give me not an option to uninstall. It is for me (analysis of the physical changes (or) properties).       and if I click on the (+) sign I have 4 different options. 2 channels IDE, Intel (R) 82801 HEM / HBM SATA AHCI controller and Intel(r) ICH8M Ultra ATA Storage controllers - 2850.

  http://social.answers.Microsoft.com/forums/en-us/vistahardware/thread/e3701d75-9dbe-4ae9-9d70-83f14129247c?Prof=required

  What I see in "Device Manager", under IDE ATA/ATAP controllers is:

  IDE channel (x 4)

  Ricoh Memory Stick Controller

  Ricoh SD/MMC Host Controller

  Ricoh xD-Picture Card Controller

  Controller of PCI standard IDE dual channel (x 2)

  The laptop is about 2 years and never had problems.  The DVD burner is hardly used to burn, maybe a total of 5 disks in this time.  It has been used occasionally to read or copy from, but not much.  I'm not convinced that he is dead, as I had 2 die on me in desktop computers, after burning hundreds of CDs in them and read much.

  in any case, I was not able to find any bugs or suggestions (with the exception of 'replace' the reader), so I just wanted to describe my specific situation and see if anyone could help out.  Forgive me for information, I have left out, but I am an amateur when it comes to the problems with the computer and still don't know what mean things or where I can get information on my OS, software or hardware.  All anyone can do would be greatly appreciated.

  This is the information I have:

  HP Pavilion dv6700 Notebook PC

  Optiarc DVD RW AD-7560 ATA Device

  Vista Home Premium

  Service Pack 2

  Thanks again for any help.

  Hello
   
  1. do you have the software installed on the computer of CD/DVD burning?
   
  Check if the CD/DVD drive is recognized in the BIOS (Basic Input/Output System).
  Check ' BIOS: frequently asked questions ": http://windows.microsoft.com/en-US/windows-vista/BIOS-frequently-asked-questions
  Step 1: We also recommend to uninstall the CD/DVD burning software, if you have everything installed, restart the computer and check the result.
  Scan for the device in Device Manager. To do this, try the following steps.
  1. click on start, type devmgmt.msc and press to enter.
  2. click on one of the items in the list, click the Action menu and click Scan for hardware changes.
  3. check if the CD/DVD is displayed.
  
  For more assistance on this, contact the manufacturer of the laptop.
   
  Kind regards
  Syed
  Answers from Microsoft supports the engineer.