DST short hard drive failed, code 64XTPH - 00078 M-X87SXG-60RW03

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• Pavilion 15: check the DST short hard drive failed

  My laptop is not starting, when I open it I get the hp logo then a black screen, when I did a fast system to test the short hard drive DST check failed with a page ID: PLW6J2-6SL88N-MFPWXG-60RR03 and a product ID: E2G95EA #ABV.

  My main concern is the data stored on the hard drive what can I do to get the job of the laptop to not lose data?

  Stop using the laptop. Replace the hard drive with a new one. Get a SATA to usb adapter to connect the old drive (which you will eliminate) to another computer to try to save the data. There is a good chance of data is still recoverable this way.

  See p. 49 of the Manual:

  Manual

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• HP touchsmart tm2 laptop: DST short hard drive failed

  Because my laptop was not start (only a blank screen to come), I ran the advanced diagnostic by pressing F2 while bootung.

  After you run the disk hard test the short DST failed with the ID PLVLWC-4G24HG-XD6VSG-60TP03 failure.  The laptop is out of warranty. I did the hard reset by removing the battery power button & pressing it showing positive results. The hard drive is repairable or do I replace it? Pls advice

  No repair of hard drives; they must be replaced.

  See page 41 manual Service here:

  Manual

  It can use any hard drive portable thick 9.5 mm standard 2.5 inch wide and I recommend that you get at least a disk 7200 RPM like this:

  http://www.Newegg.com/product/product.aspx?item=9SIA2W014M8024

  You have made the recovery disc? If this isn't the case, post back for help in reinstalling the software.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• N1V42PA: test of DST short hard drive failed

  Drive hard failure test DST, under warranty, but not my region service centre
  Need help
  Thank you

  Hi @JordanCool,

  Thank you for your query.

  I understand that you have determined the hard drive has failed and you laptop is under warranty.  You want to fix, but do not have a local HP service center.

  Please contact HP support. They will be able to notify all near by locations or arrange for warranty services.

  Please contact HP to Contact HP Supportassistance.

  To say thanks for the reply please click thumbs up button below.

  If you think that I have answered your question please choose solution agreed to notify others.

  Good luck!

• Spectrum XT Pro Ultrabook HP: DST short hard drive failed

  Product B8W13AA #ACB. Failure ID: Q0837G-1GH87L-XD7WW1 - 60S 503.

  What it means?

  Hello
  
  Unfortunately to say: most of the time the 24 tank failure id indicates the drive is defective and must be replaced. It is still under warranry? In the affirmative, please call HP for a replacement.
  
  In the United States:
  
  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1
  
  or the HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  
  http://welcome.HP.com/country/W1/en/contact_us.html
  
  Kind regards.

• P6-2335ea: failure of DST short hard drive

  Hello

  I did a fast hard drive test and the DST short hard drive failed,

  Failure ID: 98EKU4-0007TB-X87T0K-60W803

  A fast response is appreciated with kindness

  Thank you

  Model number P6-2335ea

  Product ID c3T84EA #ABU

  Well, if this is the case, it must be too late to consider waiting.  A new hard drive seems to be in order.  Given that the post says Windows 10, which is the updated "free"?  If this is the case, then order a 1 TB hard drive to replace the failed unit.  On the restoration of the OS, I have to assume certain things

  (1) you do not have the recovery put DVD to reinstall Windows 8, as it was

  (2) you do not really want to reinstall Windows 8, on the new hard drive

  (3) If you have access to a working computer and can make windows 10 media creation dvd site M$, you might be able to reinstall Windows 10 using this.  Of course, any other software that has been installed on the old drive before it failed will be lost, unless you have the information you need to reinstall that, too.

  Considering that the computer does not start, I have to assume the worst condition for the reader.  It is perhaps not completely watered and important data cannot be retrieved, but don't count on it.

  Let me know how things go once the drive is replaced.

• DST short hard drive failure

  the code of failure to the DST short hard drive PGFTHS - 00079 L-60R303 DO I NEED TO REPLACE the HARD DRIVE?

  Hello

  Yes, the error code 24 characters for the drive Self Test (DST) would indicate that hard is defective and must be replaced.

  If you are is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• laptop Compaq CQ58: id of failure to the dst short hard drive RGF0R0

  my notebook Compaq CQ58 3 year, husbands, froze and wouldn't respond, after a few hours I force it down by pressing the power button, when I tried to start it up again once he went int automaticic repair, it took more than 24 hours.

  but the computer continues to freeze and go into the auto repair each time and was unusable.

  I don't have a recovery disk, none came with the computer and stupidley has not created a when the computer was new. being the only other computer that I have a windows vista I could not create one on this machine.

  As their was anything important stored on the computer I decided to reset the computer hoping that would solve the problem.

  I followed the instructions and the computer seems to be going through the motions to reinstall when he got stuck in a loop of

  the HP points logo swirling

  a popup with the date and time and please wait

  a white screen with the top of the window cmd at the bottom left of the screen

  back to points logo and swirling HP

  a popup with the date and time and please wait

  a white screen with the top of the window cmd at the bottom left of the screen

  After 48 hours I force crashed computer

  I ran the race test that everything happened except the short DST hard drive

  Falure ID: RGF0R0 - 69781:-MFKT1F-60WU03

  This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty

  Thanks in advance for any help

  Fiona-s wrote:
  
  

  I ran the race test that everything happened except the short DST hard drive

  Falure ID: RGF0R0 - 69781:-MFKT1F-60WU03

  This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty

  Thanks in advance for any help

  Hello Fiona-s,

  Thanks for posting in the Forum of Support HP!

  I'm afraid that the HARD drive has failed - the question is material one and all simply restore/reinstall will not solve it. Yes, you need to replace the HARD disk new or better with the SSD. SSDS are up to 10 times faster than hard drives:

  > http://ocz.com/consumer/ssd-guide/ssd-vs-hdd

  > https://en.wikipedia.org/wiki/Solid-state_drive

  There are more than 100 manufacturers and sellers SSD, but personally, I would choose Samsung, Intel, Toshiba, or OCZ ones.

  Microsoft Windows 7, 8.1, and 10 have supported for SSDS. Vista and XP - no

  You will need a recovery media to restore the windows once you have installed the new SSD or HARD disk.

  You can get possible by contacting HP Support. Here's how:

  > http://support.hp.com/us-en/document/bph07143

  > http://www8.hp.com/us/en/contact-hp/contact.html

  > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

  Feel free to post if you have any other questions.

• HP short cell Test at startup - DST hard drive failed

  Laptop HP 2000-453-CA

  Product ID: A7T89UA #ABC

  64-bit Windows 8

  Failure ID: GLWG6K-00075P-MFKT01-60V403

  My computer is 2 years old. Recently, he began to act, its been getting really slow and the temperature of the computer has increased very easily.

  One day, when I turned on my computer, the screen is blank after the windows logo screen when you turn on the computer, and it remained empty forever. The screen was always backlit and occasionally I see the mouse cursor.

  Once the recovery screen appeared when I turned it on, I tried all the options he had (except reset and refresh because he says he needs additional files and insert a recovery disc) and it still does not work.

  Finally, I tried pressing ESC to boot and used the system diagnostics menu. I chose the test start and when he finished he said short hard drive DST: failure and starting Test: failed. Everything happened.

  Please help... What can I do to fix this?

  Thanks in advance!

  Hi GRN123,

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  I hope you made a backup of your personal data and you did the recovery disks.

  If you do not have your recovery discs, you can order a replacement set using the link below.

  Order HP recovery disks.

  If you have a problem with this link, order them directly from HP.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  Thank you

  Visruth

  * CLICK ON "ACCEPT AS SOLUTION" TO HELP OTHERS WITH THE SAME PROBLEM *.

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• HP 15-g094sa Notebook PC: short hard drive DST check failure

  The Quick Test system returns a result of:

  Short hard drive DST Check: failure

  Failure ID: PGFB13-7JP81S-XD7WL1-60VN03

  Do I need a new hard drive?  He's still on warranty. Bought in the UK but for the moment in the Middle East.  What to do next?

  Thank you

  Miker1

  Hi @MikerP!

  I'm sorry to say this, but the 24-character error codes indicates a drive failure, which means that the drive is defective and must be replaced.

  You always have access to the data stored on the disk? If you do, then save as much information as possible and look for a replacement drive. If the product is still under warranty, you can contact support, but in case you have no guarantee and you would like a guide to replacing the hard drive yourself – please let me know.

  I hope this helps and good luck!

• Short hard drive DST Check: failure

  Could someone please explain these results, please.

  Here are the basics:

  Computer: HP 2000

  OS: Windows 8

  Problem:

  Short hard drive DST Check: failure

  Failure ID: Q0C5W3-6KU67W-MFGJWJ - 60T 203

  Product ID: D1E81UA #ABA

  Thank you.

  Hello

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• HP Pavilion 15-n270ea repeat: short hard drive DST Check: failure

  Message on the screen says: Hard Drive short check failed

  Failure ID: UAPD4J - 6T 7818 - MFPWWK - 60VD03

  Product ID: F7S47EA #ABU

  I belive the hard drive failed, it currently has 750 GB mounted, if it must replace can I put the hard drive?

  It's an easy DIY job?

  Thank you

  David Hancock

  Hello David.

  Of course you can upgrade the HARD drive to a larger drive, but it is not easy to do on this model.

  The keyboard must be removed to access the screws underneath. Screws at the bottom should be deleted, then you can remove the top cover. An audio plate must also be removed before you can remove the HARD drive.

  Here's the manual from HP explaining the procedure more in detail. You want to read it carefully.

  c04438537

  If you have not created the recovery media before occurred problems, you can always contact HP support to obtain a copy.

  Contact HP worldwide | HP® official site

  or

  Contact HP-Assist phone USA | HP® official site

• Hard Drive failed after replacement

  My computer recently went for a drive hard repalcement of HP Support because it is still under warranty. After that their return receipt I'm gone and ran the same test that tells the hard drive failed the last time and received a fault code of

  GGANWC-67H6K8-XD7X1F-60SF03

  It looks like the last. Is this a Bios problem causing the hard drive give errors or is it another failed hard drive?

  Hello TheProfitible,

  You just had the HARD drive replaced and now you've found a similar mistake that he does not have.

  The code checks that the HARD drive has failed.

  You should call HP and have them replace the disc again and check the motherboard. It could be a problem with the motherboard failure.

  Sorry to hear it happened.

  Here is the link for the phone number for HP.

  By clicking on the White Star congratulations on the left is a way of saying thanks!

  I would like to know how everything goes.

  Nice day.

• Portege M200 - the hard drive failed

  My 60 GB Toshiba hard drive failed in my Portege M200.

  I tried mounting a hard drive, I had in my old laptop, a 30 GB Hitachi hard drive but the laptop doesn't seem to recognize it. Does need a Toshiba hard drive or is the laptop died, when I put the hard drive in I get message invalid startup disk.

  The old hard drive goes to a blue screen then restart the laptop.

  No there not Toshiba HDD only. I found the list of some compatible hard drives for this old Portege.
  You can use follow hard drives:
  -TOSHIBA HDD2193B
  -TOSHIBA HDD2171B
  -TOSHIBA HDD2184B
  -TOSHIBA HDD2194B
  -HITACHI G8BC00014410
  -HITACHI G8BC00014610
  -HITACHI G8BC00015610
  -HITACHI G8BC00014810

  Anyway, when you try to use new BIOS to check updated HARD drive and if default settings the new HARD drive will be recognized correctly in the BIOS settings.

  Old HARD drive is recognized correctly in the BIOS settings?
  Have you tried to install the OS by using old HDD?

• Hard drive failed and I lost my product key?

  Hi guys,.
  
  So my friends hard drive failed and unfortunetly he lost everything.
  
  I replaced the broken hard drive for him and reinstalled Windows 10. However when I went to check if the OS has been activated, it showed as not been activated? I thought the machines after that Windows 8 had their licance saved in the BIOS, so we do not have this problem?
  
  Also there is no sticker on the back or under the battery that contains the product key for Windows.
  
  I also talked to Microsoft, but they were uable to help.
  
  Any help is appreciated!
  
  Thank you.

  KiddG wrote:
  

  It's a HP Pavilion 15-p264na. It came with Windows preinstalled as an OEM licance Home 8.1. It was then upgraded to Windows 10 at a later date using the free update successfully.

  Then the second option mentioned above. Didn't it actually triggered successfully after 10 win upgraded?

  If so, you should be able to activate just fine without problems, IF you use the same edition of Windows. You write it housed 8.1 - you now install Win 10 Home? You mentioned 10 Pro down...

  So I guess I'll with your third option and using the recovery media?
  
  I have 2 HP drives here for Windows 10 Pro for two different HP devices. I think these are the recovery CD, it says that they cotain the client software, if that is correct? Can I use these discs Pro on a BONE at home? Or that I'd be better by following the links you provided?

  Laughing out loud. I'm sorry. I am afraid that you cannot mix just DVD / CD / etc - they are for a specific model for the specific version of Win / edition. You cannot use a recovery media for HP computer to another - it will simply not work 99% of the time. You cannot mix editions of Windows (the House is for Home, Pro goes to Pro).  You want the recovery media for this unit, you need to follow the links.

  However, IF you have enabled the upgrade of Windows 10 post fine, you can simply download Win 10 ISO from here:

  > > https://www.microsoft.com/en-us/software-download/windows10/

  Download the tool, it will download an ISO and burn it to a DVD or write on a USB key. Follow the on-screen instructions, skip entered the key and move on. After installation, Windows 10 HOME should activate fine using digital entitlement if 8.1 Home Win allowed initially.

  I would like to know how this goes for you.