N1V42PA: test of DST short hard drive failed

Drive hard failure test DST, under warranty, but not my region service centre
Need help
Thank you

Hi @JordanCool,

Thank you for your query.

I understand that you have determined the hard drive has failed and you laptop is under warranty.  You want to fix, but do not have a local HP service center.

Please contact HP support. They will be able to notify all near by locations or arrange for warranty services.

Please contact HP to Contact HP Supportassistance.

To say thanks for the reply please click thumbs up button below.

If you think that I have answered your question please choose solution agreed to notify others.

Good luck!

Tags: Notebooks

Similar Questions

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    My main concern is the data stored on the hard drive what can I do to get the job of the laptop to not lose data?

    Stop using the laptop. Replace the hard drive with a new one. Get a SATA to usb adapter to connect the old drive (which you will eliminate) to another computer to try to save the data. There is a good chance of data is still recoverable this way.

    See p. 49 of the Manual:

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  • DST short hard drive failed, code 64XTPH - 00078 M-X87SXG-60RW03

    I experienced detention and the system freezes on my Compaq CQ2909EO desktop. Guarantee was completed two weeks ago, and unsurprisingly the problems started almost immediately after that. He went so far, that I was forced to do a check disk onto another computer with Freecom Dock. Quite a few errors have been resolved, so I installed the drive in my Compaq and method to rearm the system settings and reinstall Win 8. I was able to do the reinstall without problem, but when running Windows updates the system froze again. It crashes every time, the first thing that can happen is the HARD drive light on the front turns off. I knew what to look for in the event log and found half a dozen events like this:

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    A hard drive DST error usually indicates that the hard disk has failed or is subject to fail and will have to replaced. After replacing the hard drive, please use the support of HP recovery, you created earlier to return the computer to a factory State.

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  • HP touchsmart tm2 laptop: DST short hard drive failed

    Because my laptop was not start (only a blank screen to come), I ran the advanced diagnostic by pressing F2 while bootung.

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    No repair of hard drives; they must be replaced.

    See page 41 manual Service here:

    Manual

    It can use any hard drive portable thick 9.5 mm standard 2.5 inch wide and I recommend that you get at least a disk 7200 RPM like this:

    http://www.Newegg.com/product/product.aspx?item=9SIA2W014M8024

    You have made the recovery disc? If this isn't the case, post back for help in reinstalling the software.

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  • Spectrum XT Pro Ultrabook HP: DST short hard drive failed

    Product B8W13AA #ACB. Failure ID: Q0837G-1GH87L-XD7WW1 - 60S 503.

    What it means?

    Hello

    Unfortunately to say: most of the time the 24 tank failure id indicates the drive is defective and must be replaced. It is still under warranry? In the affirmative, please call HP for a replacement.

    In the United States:

    http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

    or the HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

    http://welcome.HP.com/country/W1/en/contact_us.html

    Kind regards.

  • P6-2335ea: failure of DST short hard drive

    Hello

    I did a fast hard drive test and the DST short hard drive failed,

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    Thank you

    Model number P6-2335ea

    Product ID c3T84EA #ABU

    Well, if this is the case, it must be too late to consider waiting.  A new hard drive seems to be in order.  Given that the post says Windows 10, which is the updated "free"?  If this is the case, then order a 1 TB hard drive to replace the failed unit.  On the restoration of the OS, I have to assume certain things

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    (3) If you have access to a working computer and can make windows 10 media creation dvd site M$, you might be able to reinstall Windows 10 using this.  Of course, any other software that has been installed on the old drive before it failed will be lost, unless you have the information you need to reinstall that, too.

    Considering that the computer does not start, I have to assume the worst condition for the reader.  It is perhaps not completely watered and important data cannot be retrieved, but don't count on it.

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  • DST short hard drive failure

    the code of failure to the DST short hard drive PGFTHS - 00079 L-60R303 DO I NEED TO REPLACE the HARD DRIVE?

    Hello

    Yes, the error code 24 characters for the drive Self Test (DST) would indicate that hard is defective and must be replaced.

    If you are is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

    Kind regards

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  • laptop Compaq CQ58: id of failure to the dst short hard drive RGF0R0

    my notebook Compaq CQ58 3 year, husbands, froze and wouldn't respond, after a few hours I force it down by pressing the power button, when I tried to start it up again once he went int automaticic repair, it took more than 24 hours.

    but the computer continues to freeze and go into the auto repair each time and was unusable.

    I don't have a recovery disk, none came with the computer and stupidley has not created a when the computer was new. being the only other computer that I have a windows vista I could not create one on this machine.

    As their was anything important stored on the computer I decided to reset the computer hoping that would solve the problem.

    I followed the instructions and the computer seems to be going through the motions to reinstall when he got stuck in a loop of

    the HP points logo swirling

    a popup with the date and time and please wait

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    back to points logo and swirling HP

    a popup with the date and time and please wait

    a white screen with the top of the window cmd at the bottom left of the screen

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    This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty

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    Fiona-s wrote:

    I ran the race test that everything happened except the short DST hard drive

    Falure ID: RGF0R0 - 69781:-MFKT1F-60WU03

    This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty

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    Hello Fiona-s,

    Thanks for posting in the Forum of Support HP!

    I'm afraid that the HARD drive has failed - the question is material one and all simply restore/reinstall will not solve it. Yes, you need to replace the HARD disk new or better with the SSD. SSDS are up to 10 times faster than hard drives:

    > http://ocz.com/consumer/ssd-guide/ssd-vs-hdd

    > https://en.wikipedia.org/wiki/Solid-state_drive

    There are more than 100 manufacturers and sellers SSD, but personally, I would choose Samsung, Intel, Toshiba, or OCZ ones.

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    You can get possible by contacting HP Support. Here's how:

    > http://support.hp.com/us-en/document/bph07143

    > http://www8.hp.com/us/en/contact-hp/contact.html

    > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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  • Hard Drive failed after replacement

    My computer recently went for a drive hard repalcement of HP Support because it is still under warranty. After that their return receipt I'm gone and ran the same test that tells the hard drive failed the last time and received a fault code of

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    Hello TheProfitible,

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    Sorry to hear it happened.

    Here is the link for the phone number for HP.

    By clicking on the White Star congratulations on the left is a way of saying thanks!

    I would like to know how everything goes.

    Nice day.

  • HP short cell Test at startup - DST hard drive failed

    Laptop HP 2000-453-CA

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    64-bit Windows 8

    Failure ID: GLWG6K-00075P-MFKT01-60V403

    My computer is 2 years old. Recently, he began to act, its been getting really slow and the temperature of the computer has increased very easily.

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    Thanks in advance!

    Hi GRN123,

    Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

    If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    I hope you made a backup of your personal data and you did the recovery disks.

    If you do not have your recovery discs, you can order a replacement set using the link below.

    Order HP recovery disks.

    If you have a problem with this link, order them directly from HP.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    Thank you

    Visruth

    * CLICK ON "ACCEPT AS SOLUTION" TO HELP OTHERS WITH THE SAME PROBLEM *.

    * KUDOS GIVE IF IT HELPED YOU *.

  • HP 15-g094sa Notebook PC: short hard drive DST check failure

    The Quick Test system returns a result of:

    Short hard drive DST Check: failure

    Failure ID: PGFB13-7JP81S-XD7WL1-60VN03

    Do I need a new hard drive?  He's still on warranty. Bought in the UK but for the moment in the Middle East.  What to do next?

    Thank you

    Miker1

    Hi @MikerP!

    I'm sorry to say this, but the 24-character error codes indicates a drive failure, which means that the drive is defective and must be replaced.

    You always have access to the data stored on the disk? If you do, then save as much information as possible and look for a replacement drive. If the product is still under warranty, you can contact support, but in case you have no guarantee and you would like a guide to replacing the hard drive yourself – please let me know.

    I hope this helps and good luck!

  • Short hard drive DST Check: failure

    Could someone please explain these results, please.

    Here are the basics:

    Computer: HP 2000

    OS: Windows 8

    Problem:

    Short hard drive DST Check: failure

    Failure ID: Q0C5W3-6KU67W-MFGJWJ - 60T 203

    Product ID: D1E81UA #ABA

    Thank you.

    Hello

    Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.

    If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

    Kind regards

    DP - K

  • SMART short self-test - on the second hard drive

    HP Pavilion Elite e9270t - 3 yrs old, Win7.

    Became the error SMART self-test short the original drive so I installed a replacement and transferred files.

    I get the same error on the second h/d. I have my doubts that the second disk is having the exact same error and wonder if the s/w test is actually the problem.

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    The hard drive self test performs a Quick Test , followed by a complete Test. During each test, the window displays a status bar and a scheduled for completion

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  • HP Pavilion 15-n270ea repeat: short hard drive DST Check: failure

    Message on the screen says: Hard Drive short check failed

    Failure ID: UAPD4J - 6T 7818 - MFPWWK - 60VD03

    Product ID: F7S47EA #ABU

    I belive the hard drive failed, it currently has 750 GB mounted, if it must replace can I put the hard drive?

    It's an easy DIY job?

    Thank you

    David Hancock

    Hello David.

    Of course you can upgrade the HARD drive to a larger drive, but it is not easy to do on this model.

    The keyboard must be removed to access the screws underneath. Screws at the bottom should be deleted, then you can remove the top cover. An audio plate must also be removed before you can remove the HARD drive.

    Here's the manual from HP explaining the procedure more in detail. You want to read it carefully.

    c04438537

    If you have not created the recovery media before occurred problems, you can always contact HP support to obtain a copy.

    Contact HP worldwide | HP® official site

    or

    Contact HP-Assist phone USA | HP® official site

  • Test of lap top hard drive failure

    I have a HP Pavilion dv7 laptop does not start.  I ran the memory test, checked OK.  Hard drive RAN test message says the test smart past DST but long failed.  Failure ID: Hard drive GLP5BR-66R7AO-QFPKOJ-61FSO3 1.

    Whenever you get a message indicating that the hard drive has failed and which indicates that the hard drive needs to be replaced to solve the problem

    Could be due to the Application or a driver conflict, virus issues, corruptions of files due to incompatible applications, improper stops, update failures due to conflicts, mounted sudden power sudden, so portable falls etc...

    HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store

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    Please try the troubleshooting below indicated once the steps:
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    Step 02. Press and hold the power button for more than 30 seconds
    Step 03. Plug the AC power adapter / (leave the battery for now)
    Step 04. Press the power button and check if the unit is operating normally

    If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop

    If the problem persists again please contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)

    Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA Adapter USB with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files.

    Please click on the link in order to identify, prevent, diagnose & recover against any failure to drive on HP Portable Hard Drives & Solid State Drives:
    http://h10032.www1.HP.com/CTG/manual/c02876562.PDF

    Please check your warranty for laptop to check the status and order a new hard drive

    Hope this helps, for other queries in response to the post and feel free to join us again

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    Thank you
    K N R K
    Although I am an employee of HP, I speak for myself and not for HP

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