Easier remote assistance?

Similar Questions

• Remote Assistance error: "Easy connect, not available.

  Original title: easy Remote Assistance connect will not work

  I have 2 systems of windows 7 on a local network using Qwest PK5000 modem-router.  Both systems are connected via the home network and share files between them very well and there is only 1 active network.

  If I run the MSRA command on the 64-bit computer and select easily connect using the option "help somebody", the system displays the security code for the other system to use or "invite".

  On the 32-bit machine when I try either options it goes to the "easy connect, not available.  Network Diagnostics has found no problem, but if I try to access the Internet connectivity evaluation tool I can't in the tool.  It says at the bottom "IE6 is required" and nothing happens.   So I don't know if the PK5000 was the Peer Name Resolution Protocol on it or not.  Qwest or Actiontec will not respond to the request.  I guess it's OK if the 64, but the machine would not immediately come with the password to use on the other machine.  The command ipconfig/all look the same on both machines. Furthermore, both systems are (Inspiron 580) and DELL (XPS 420).

  Please give me more advice on this problem.

  Problem solved!

  Downloaded "Teamviewer.exe www.teamviewer.com.  It is a product of superior quality on remote assistance and is free for non-commercial use and it works great both ways. And it allows control over the other system instead of simply consider.

• How can I get the Easy Connect feature in Windows Remote Assistance to work?

  I am using the Easy Connect feature in Windows Remote Assistance and he tells me that he 'could not connect on the peer-to-peer network. Both computers are running Windows 7, but I don't even get the chance to say even the computer that I want to. I'm not on a corporate network and the Easy Connect function works fine on three other computers on my home network, including two run Home Premium and other professionals, so it may not be a problem with my router. My computer works professional. I tried to use it on wireless and wired. My computer, as well as others, I tried it on, use Microsoft Security Essentials and Windows Firewall. Among the computers on which I tried it as well as mine works µTorrent. All computers run Fomine NetSent GUI. Two of the other computers I've tried on and my own running LogMeIn. I checked the Remote Assistance settings on my computer and it is allowed. I don't know what else might be able to do this!

  Hello

  Please follow the given Thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-networking/neither-easy-connect-nor-remote-assistance-work/5ee1feac-05c7-4101-8347-102e94b9a06f

• Implementation of: Remote Assistance

  Need to clear to the top/use steps: Remote Assistance.

  Thank you

  Use teamviewer is MUCH easier. Install and run it. Who needs help and then gives the ID and the password, the person helping. They connect and do all what

• Remote assistance factory between XP and 7

  Attempt to invite a user to Windows 7 while I am running XP.  The prompt message and user 7 "agree", but nothing happens.  Can anyone provide assistance?

  I connected with its use easy connect when we are both running windows 7 and have no problem but I can't seem to connect using XP.

  Thank you

  Dave

  Hi Dave,.

  Please take a look at this thread. IT must contain all the information you need.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_programs/remote-assistance-XP-Pro-SP3-and-Windows-7/b48d86b6-9ef6-4F7A-8c54-0efb7dc881f6

• I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

  (1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
  (2) save the remote assistance request computers
  (3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
  RCTICKET = 65538,1,192.168.1.33:3389 «»
  with the public IP address from whatismyip.com or elsewhere - should be something like this:
  RCTICKET = 65538,1,74.125.47.147:3389 «»
  (4) save the file of RcBuddy.MsRcIncident 'new '.
  (5) double click it to connect to the computer needing help
  (6) cross your fingers and hope it works!

  I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

  -Computers Acorp
  www.ACoRP.net

• "Wrong password" Bug Windows remote assistance?

  Hi all
  The days pass I have a weird problem with my Windows Remote Assistance.
  It was working properly a few months back until today. Here's the problem;

  (1) my friend request assistance through WLM (Windows Live Messenger).
  (2) I accept.
  (3) he is entered in the "password" as remote assistance usually asked.
  (4) he PM me the password on my msn.
  (5) the program without error Windows Remote Assistance will now pop up on my side and will ask you for the password.

  Here's the rub... I typed the correct password in the talk of what my friend, but still Windows Remote Assistance keeps rejecting the password as if the password is wrong.

  And NO, I couldn't, due to lack of hitting and no., case sensitivity is not the password, password is as easy as '12345 '.

  I'm always rejected by my other friends for bad password as well.

  So please, help me out here.
  Thank you.

  ----------------------
  PC Specs
  ----------------------
  Operating systems: Windows Vista Business (OEM) SP2
  System type: 32-bit
  (Vivid RAM) memory: 4.00 GB
  Processor: Inter Core 2 Duo E8500 - 3.16GHz & 3.17 GHz
  GFX card: Nvidia GeForce 9800 GT
  DirectX version: 10
  ----------------------

  Sorry man, I'm stumped too :(

  Until you find a resolution, may I suggest that you use something like TeamViewer!
  http://www.TeamViewer.com/index.aspx

• Windows remote assistance

  OK I'm helping a friend with remote assistance when he asks me, how do invite you using your confidence, it gives me only three options, but I can choose only two of the three, save as a file or use easy connect Britih, I can not select use e-mail to send an invitation, because it is shaded on please help how can I send someone an email. I have windows 7 64 bit

  For any question on Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7

  Link above is Windows 7 Forum for questions on Windows 7.

  Windows 7 questions should be directed to the it.

  You are in the Vista Forums.

  See you soon.

  Mick Murphy - Microsoft partner

• Windows 7 remote assistance displays garbled desktop

  I'm trying to connect to the asus laptop of my mother to help her, but each time, remote assistance is used, the his office appears in monochrome color and is coded/biased. This is not a problem of the internet, because the connection is through our internet and home network is not used to establish the connection. Between the two laptops Remote Desktop works fine, not display problems what so ever. so I don't think that it is a configuration issue with the router or other system. Unfortunately we have only two systems win7 (my laptop and my mums), so test it with a third windows 7 PC is not possible. I'll try to connect using my XP Pro desktop computer, but I expect that it does not at all due to differences in OS version.  my moms laptop has some kind of custom AMD/ATI discrete video card that is not able to use AMD drivers, so im not able to upgrade to the latest version of the drivers on his cell phone. My laptop has, however, the last driver from NVidia (314.22) package because it is the video card.

  Yet once again, this problem is NOT with Remote Desktop, which works very well between our two PC.

  This is NOT a connection problem. I am able to connect to his PC, very well.

  The question is when his office is shown through the Windows remote assistance program.

  I have already run all the troubleshooters there, who have found NOTHING of EVIL.

  the remote assistance connection is made using easy connect through our home network.

  any suggestions on the internet do not work as the connection to the local network traffic never leaves

  My laptop: Toshiba Satellite P500-ST6844

  Windows 7 Ultimate x 64

  NVidia GT 330 M 1 GB Gddr3

  I7-Q720M (1st generation)

  8Gb

  c:\ Hitachi 500 GB 7200 RPM partitions: 3 [System], [TI105417W0F], [HDDRECOVERY]

  e:\ Hitachi 500 GB 7200 RPM partitions: 1 [TI105417W0F-2]

  My mother's laptop: Asus K52 - JT

  Windows 7 Ultimate x 64

  ATI Radeon HD 6370M 1 GB DDR3

  I7 (1st generation)

  8Gb

  c:\ Scores of 750 GB Seagate 5400 RPM: 1 [USER]

  Apparently, Microsoft is aware of this error and has released a software fix. the link is below.

  My only question is can I install this fix on my mums laptop, my laptop, or both?

  Remote assistance does not display a desktop computer that has a resolution of 1366 x 768 correctly in Windows 7

  http://support.Microsoft.com/kb/2665720

  I tried this fix and it works very well for my Windows 7 Home Edition basic with a resolution of 1366 x 768 as the server end (from where the remote assistance request is created). Now the display of remote assistance is more blurred.

• Remote assistance - manage the support network?

  Windows 7 Ultimate 32 bit

  I would use the Windows Remote Assistance as a support tool for every computer on our network (about 400). From now on, I came with the addition of a newspaper in the execution of the script:

  Password MSRA /saveasfile "x:\%username%".
  In return, the Logout script deletes the file.
  That means to me, is to create a Windows Remote Assistance invitation file in a network location, that I can navigate, see what users are connected and it must be the register of the location of the computers (IP/ComputerName). Makes things much easier for me to connect to users and makes it easier for the user. Less user by connecting the best assistance. My goal is to connect to the system without the user having to do anything. From now on, I have to their market through me enter the name of the computer, so I can type in Windows Remote Assistance.
  My question here is what pops up a window like this:
    http://S5.Photobucket.com/albums/y174/littleman2030/?action=view¤t=capture.jpg
  My question is: is it possible to get this to start quietly in the background or minimized in the Notification area?
  Also: I'm more then happy to have answers with the best means to achieve my goal.

  Hello

  The question you posted would be better suited for the professional community of COMPUTING in the TechNet forums

  I would recommend posting your query in the TechNet Forums.

  http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads

  I hope that helps!

• My computer could have been hacked by Microsoft Technician via remote assistance?

  Last week I contact Microsoft support about a problem that I had and the technician said it needs access to my computer by the remote assistant in order to solve the problem.  I asked if he could direct me and let do me it myself but he said no, it must be connected by remote assistance.  As he'd download it told me it would take a while and he could not stay on the phone with me because he could help other customers in the meantime and said he'd call me when the download is complete.  He did call back me and was able to solve my problem.

  However shortly after my computer has been hacked and I am wondering if it is just a coincidence or could it have downloaded information from my computer.  Should I have allowed him access to remote assistance.  I am very worried.

  Your help would be appreciated

  Hello

  A Microsoft Support Engineer remote assistance is normal. If you have any other questions, maybe contact the representative of the technical support that helped you.

• How can I disable remote assistance windows for a special education program? It's extremely frustrating.

  I'm trying to open a program through my online University so that I can access my courses. Every time I try this, I get a message saying that the internet explore has closed due to support Windows remote. I am currently on Windows Vista. I went into system files of access to turn it off, but he wants me to add a particular file from my computer. I have no idea what it would be. Help!

  It's extremely frustrating.

  Lana

  Follow this link below on how to disable Remote Assistance

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-remote-assistance-frequently-asked-questions

• Remote Assistance offers to the PC Windows XP

  Hello

  I'm trying to find out, why can't we do offer assistance remotely from Windows 7/8 for Windows XP Remote assistance works, if I send the invitation of Xp computer file to Windows 7/8 PC, but if just try to offer assistance remotely using "Advance the option of connection for the assistance service" in windows 7/8 by typing the name of the computer Xp or IP , I get this error: http://patrickhoban.files.wordpress.com/2012/09/ra-error1.png?w=595 
  P.S. the permissions I, computer, everything is ok with network, firewall in Windows XP is disabled.
  Perhaps someone knows where is the problem?

  Hello

  Thanks for the reply.

  I suggest you to post the question on the link below. The team concerned, will help you.

  http://TechNet.Microsoft.com/en-us/Windows/Windows-XP-support-and-troubleshooting.aspx

  Feel free to write us if you have any further questions.

• using ad to automatically is checked "remote assistance" in the system in the client PC properties

  Is there a way to do the above?

  The strategy has been set to allow

  There are many computers in my organization and I would use ad to facilitate this process.

  I already activate the option "provide assistance remotely" in politics in my ad, but this does not automatically check the box remote to the client computer assistance.

  Please notify.

  Thank you.

  Jericho

  Hi Jericho,

  Thanks for posting in the Microsoft Community.

  Since you are facing a problem to activate the option "offer remote assistance" in the client PC, the question you posted would be better suited for the IT Pro on TechNet public. I would recommend posting your query in the TechNet Forums to get help:

  Windows XP TechNet forums

• Remote assistance from an XP machine on a Windows 7 computer does not work.

  Remote assistance from an XP machine on a Windows 7 computer does not work.  The connection expires whenever I try to connect.  Any suggestions?

  RA from Windows 7 to Windows XP is supported, but RA from Windows XP to Windows 7 is not supported unfortunately