EliteBook 840 G3: bitlocker not seen key

HP Elitebook 840 G3.

Try to Bilocker the laptop with the key on a USB key. When you select the option to audit fails.

Crypt unselecting them the option of checking and the laptop, the key file is written on the memory stick and the AD file is updated with the details of the encryption and a recovery key.

When the computer is restarted it is not the USB memory with file encryption key. The only way is to capture the 48-digit recovery key.

I tried several different memory sticks without success.

I tried two USB slots without success.

I've upgraded to the latest version of the BIOS without success.

I upgarded Firmware and Chipset Drivers successfully.

Help, please.

Hi all

My colleague (thank you Michael G) and I found the solution.

There are two options:

1. in the BIOS - Advanced settings / Boot options uncheck the quick start option.

OR

2. in the BIOS - Advanced settings / Boot options set a delay of 5 seconds.

We believe that the fastboot option does not give the USB subsystem enough time to initialize.

Perhaps this could be fed to the people who created this system?

Tags: Notebooks

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