HP EliteBook 840 G1 - biometric is not available

Similar Questions

• HP EliteBook 840 G2: Touchpad does not work.

  Hello
  I have a problem with my touchpad. His work not at all...
  Model comp.: HP EliteBook 840 G2

  What I tried:
  -High Doubleclicking on the left
  -Reinstalled the synaptic drivers (I used this driver)
  -Windows update
  -The Device Manager and clicked on "upadte pilot."

  Info:
  -L'option touchpad in Control Panel > mouse > 'Synatics' is missing. TouchStyk of Synaptics PS/2 Port1 shows, but there is no option for the touchpad.
  -The thing in the middle of the keyboard and external mouse works as well. Buttons with the touhpad works.

  According to the message that you have recently published, I want to confirm that this could be a hardware problem and the cover must be replaced. I highly recommend you Contact HP support by phone to get help to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

  Alternatively, you can check your warranty here to check the status of the guarantee

  Warranty = http://tinyurl.com/6cf8qju
  Contact HP = http://tinyurl.com/an9pmy3

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you
  K N R K
  Although I am an employee of HP, I speak for myself and not for HP

• HP Elitebook 840 G1: SD card not recognized on Windows 8.1 (64 bit) of the HP Elitebook 840 G1 laptop

  Hello

  The SD card is not recognized by my laptop on Windows 8.1 (64-bit), even if it does not work on Ubuntu.

  I installed the driver from Alcor Micro chip card readerbut still nothing happen when I insert the sd card adapter.

  Is there another driver, that I should install?

  Thank you.

  Download another Realtek USB driver

• HP EliteBook 840: Mouse pad does not

  I pressed an accident on the top left, now I tried to click twice and clicking but nothing works. Would apriciate to help!

  Through the settings to see if something has changed or disabled, here is how to navigate through the settings:

  Troubleshooting the TouchPad

  Something might work, or it could be a driver problem. I try the first above, then fails, uninstall and reinstall the driver.

• HP Elite Book 840 g1: change the RAID on AHCI on Elitebook 840 g 1

  I have an Elite book 840 g1. I'm changing to AHCI RAID and cannot get it done. I tried everything on the web regarding the registry settings and changes to the bios. Nothing has worked. Any suggestions?

  Solution to change RAID AHCI on an HP EliteBook 840g 1

  My EliteBook 840 g 1 does not have a CD/DVD drive, so I put my software available on a USB stick and this worked great.

  1. back up your PC or important documents.

  2 put the software available on CD/DVD or USB depending on one you plan to use.

  3. close all programs and restart your PC.

  -C' is where it gets difficult.

  4. enter in the Bios by pressing the ESC key

  5. make sure you change your boot order / put USB or CD/DVD first in order - depending on what you are going to use

  6. once in the BIOS go to the 'Advanced tab' and then 'Device Configurations '.

  7. go to RAID/AHCI and switch to AHCI

  8 save the settings and exit.

  -C' is where it gets trickier.

  9. THIS CRITICISM IS - after save and exit the BIOS of the PC will start start - don't let it throw - back in the BIOS before it starts

  10. once in the BIOS, go to the boot options and select the option that you put your software available.

  11. now booting from USB or CD/DVD, you have your software available on

  12. your PC will now go through the re-imaging process and when it's done, you'll be in AHCI.

  13. you can check by going to "Device Manager" > double-click on ' controllers IDE ATA/ATAPI "and below you see"Intel 8 Series Chipset Family SATA AHCI Controller '.

  14. He verifies that you are in AHCI

  15 take advantage of the improved performance

  The extent of the change RAID on AHCI by using registry settings I couldn't get it work. I changed the starting value of several channels (msahci, istorA, istorV, etc.) and couldn't make the change happen. From my experience, I had to reimage my PC for that change to AHCI RAID. If someone has a proven solution, changing to AHCI RAID in registry settings without having to do a reimage would be what they please report them.  Thank you and I hope that all this information is useful.

• EliteBook 840 G1: Validity Sensor fingerprint reader is not listed in biometric devices

  I received an Elitebook 840 G1, tried to turn on the fingerprint reader, but it was not acknowledged.
  Control Panel/biometrics devices, there is no device, although the "Validity Sensor" Device Manager is listed, the pilot seems too. I installed HP ProtectTools Security Manager, where I can find the footprints of the option, but to logon Windows is always Username/Password the only option to log on the system.
  Check the BIOS, fingerprint logon is enabled. Tried to uninstall Validity Sensor and then reinstall it, didn't work.

  OS: Win7 (x 64)

  

  Thank you in advance!

  See you soon,.

  Thomas

  In the meantime, I found the solution:

  I've updated HP Client (sp63509) Security Manager, opened the program, registered my fingerprints and checked 'Windows logon security' at home/Advanced Settings / Security Features.

  It finally works, I can not connect with my fingerprints.
  (Again, under control panel / biometric devices there is no item listed)

  See you soon,.

  Thomas

• EliteBook 6930p: battery Elitebook 6930 2 not available

  Hello

  I recently had a 6930p Elitebook which was once used as a computer professional, and I photographed it with a copy of Windows 7, I confess, and then upgraded to Windows 10. I noticed that when I click on the battery down to the left, it is said there are two batteries. Battery 1 seems to work fine, but 2 battery says it is not available for use. Is there something I can do to make the second battery work? I would like to improve the battery 1 battery lasts approximately 2 hours. Thank you.

  @etaaron

  That would be a trip or the 2nd battery battery.

  

  

  REO

• EliteBook 840 G2: Elitebook after Windows 10 Upgrade keys does not

  Hi on board,

  I'm a 840 Elitebook brand new last week with Win7 and directly upgraded to Win10 64-bit yesterday. It works although until now unless there is a big thing, some keys (FN + F9 for example) are not executed. You know, those little keys most of us use a lot to adjust the brightness or volume.

  In my case, there is the problem with FN + F8, F9 and F10 (off mic, down screen brightness and the brightness of the screen to the top). Other keys work fine (for example, volume).

  Someone at - it a specific link to a Win10 driver for this problem. I was looking on the half-hour but can't find anything (especially not the solution for Win8 proposed with the hot key driver). It might be my problem due to the fact that I'm not used to the new page from HP.

  Any help is appreciated a lot,

  Since the Switzerland

  Hello here is the driver for the keyboard shortcut support, you can try on Elitebook 840 G2:

  http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=7343205&swItemId=ob_142323_1&swEnvOid=4132

• EliteBook 840 G3: bitlocker not seen key

  HP Elitebook 840 G3.

  Try to Bilocker the laptop with the key on a USB key. When you select the option to audit fails.

  Crypt unselecting them the option of checking and the laptop, the key file is written on the memory stick and the AD file is updated with the details of the encryption and a recovery key.

  When the computer is restarted it is not the USB memory with file encryption key. The only way is to capture the 48-digit recovery key.

  I tried several different memory sticks without success.

  I tried two USB slots without success.

  I've upgraded to the latest version of the BIOS without success.

  I upgarded Firmware and Chipset Drivers successfully.

  Help, please.

  Hi all

  My colleague (thank you Michael G) and I found the solution.

  There are two options:

  1. in the BIOS - Advanced settings / Boot options uncheck the quick start option.

  OR

  2. in the BIOS - Advanced settings / Boot options set a delay of 5 seconds.

  We believe that the fastboot option does not give the USB subsystem enough time to initialize.

  Perhaps this could be fed to the people who created this system?

• EliteBook 840 G2 - driver problem

  Hello

  I am struggling to find the drivers below.  I think I downloaded all the drivers available for Windows 7-32 bit of the system, and it is not the problem.

  Some research on Google, which leads me to believe that it could be something with the BIOS and Intel Smart Connect technology; However, I do not think this new Board of Directors has the ISCT and I've updated the BIOS and the problem persists.  Any help is appreciated!  Thank you very much!

  Can not find the drivers for "Unknown device" with the identifier material:

  {55BC022C-955B-4D87-A88D-D3E68CBEB2F4}\CT_27B961DB-3057-49BB-BD0D-ACA9FD8FF697
  ACPI\INT3397

  Fixed with this:

  sp70214.exe

  downloaded here:

  http://ftp.HP.com/pub/SoftPaq/sp70001-70500/sp70214.exe

  TITLE: NXP NPC100 close ground proximity drivers
  
  VERSION: 3.7650.10422.30 REV: C PASS: 7
  DESCRIPTION:
  This package provides the driver for the NPC100 near field of NXP Semiconductors
  Proximity module. This package is available for the models of laptops
  running a supported operating system.
  
  PURPOSE: Routine
  SOFTPAQ FILE NAME: SP70214.exe
  SOFTPAQ MD5: 1323767617399e02843f10bb484599f0
  REPLACES: no
  ENTRY INTO force: 23 December 2014
  CATEGORY: Driver-network
  SSM supported: Yes
  
  PRODUCT TYPE (S):
  Laptops
  
  MODEL OF PRODUCT MATERIAL (S):
  Laptop HP EliteBook 1040 G2
  Laptop HP EliteBook Folio 1020 G1
  Laptop HP EliteBook 840 G2
  Laptop HP EliteBook 740 G2
  Laptop HP EliteBook 850 G2
  Laptop HP EliteBook 750 G2
  ZBook 14 G2 HP Mobile Workstation
  Mobile HP ZBook 15u G2 workstation
  HP EliteBook turn 810 G1 G3

• EliteBook 840 G1 and 2013 UltraSlim Dock with dual only monitors Windows 8.1 no second monitor

  My company recently purchased HP EliteBook 840 G1 laptops with discrete graphics.  Alongside this, we use the Dock UltraSlim 2013 with dual monitors HP LV2311 connected using HP DisplayPort / DVI adapters.

  8.1 Windows displays only a single monitor, that the second monitor is not available.  I can try to cover both monitors for a resolution fo 3840 x 1080, but when I try to do just the display reverts to the poster in mirror.

  I can use the DisplayPort on the side of my laptop and just a single DisplayPort on the platform and the OS will see both monitors.

  Please advise, it is unnecessary to have a dock with double DisplayPorts which cannot display two monitors with them.

  Yes the problem really existed with the original HP driver and that Microsoft installs by default.  HP released a newer driver for 8.1.

• HP EliteBook 840 G3: Why BIOS version 01.07 (sp76235) is pulled? (G3 EliteBook 840)

  Anyone know why the BIOS version 01.07 (sp76235) for EliteBook 840 G3 is taken?

  Link to the BIOS:
  http://h20564.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_167436_1 & swEnvOid = 4054

  The date is 1 January 3000 so he has obvisoly something wrong and HP do not want to install, I have deployed it to a large number of machines and would like to know what kind of questions, it is hoped.

  A new version 01.10 came out with these fixes:

  -Fixes a problem that causes the display to become visually distorted (flicker).
  -Fixes an issue where a system running Windows 7 with active hard drive encryption is unable to power (boot) after the BIOS is updated.
  -Prevents the BIOS downgraded below the 1.09 version.
  
  NOTE: After loading the BIOS version, older versions of BIOS may not be installed.

• HP Elitebook 840: Can how SSD I use to replace my current HARD drive?

  My HARD drive is starting to become a little slow and I want to move to an SSD. I borrowed an empty SSD with a friend to test the speed, but it does not appear in the BIOS. It is a standard Samsung SSD that should work. Is there a problem with my computer or it's compatibility with the SSDbrand or the type problems?

  I am also looking in the upgrade from 8 GB to 16 GB of ram, can someone connect 1 stick of 8 GB of RAM that is compatible with my computer without having to replace the current 8 GB key.

  SSD, I used: Samsung SSD 840 PRO 128 GB (model number: Z-7PD128)

  If you are recognizing my help please consider giving me the 'Thumbs Up' and clicking 'Accept as Solution' if I solved it your problem.

  Hi Devmarti,

  Your hard disk Samsung SSD should work on HP Elitebook 840 G1 as long as he uses the SATA port. You can check the video below to perform the duplication of the OS on your new hard drive before replace you youtube.

  How to set up your SSD

  Step 1: https://www.youtube.com/watch?v=z1GqasEpZ7s

  Step 2: https://www.youtube.com/watch?v=KNJ8b4IeKWE

  How to replace the hard drive: https://www.youtube.com/watch?v=-5ibaLeO4cU

  To upgrade the RAM, you can buy a SDRAM DDR3L, model 1600 MHz.

  I hope this helps. Thank you.

• HP Elitebook 840: Can't see Windows Hello

  I use a HP Elitebook 840 (im not sure if its G1 or G2) and I want to implement Hello windows. My PC doesnet have any fingerprint reader, but it has no built in Web Cam. I tried to reinstall and update the driver for my webcam and have also setup a PIN but I still don't see the Windows Hello option on my sign in the menu options. In my list of driver my webcam is called HP HD Webcam. I want to know how to activate and use Windows Hello.

  -Dark

  Hello

  No, HP HD webcam can not read your eyes and does not support the Hello. You need something like:

  Intel® realsense™ 3d camera (r200)

  More information:

  https://software.Intel.com/en-us/articles/realsense-R200-camera

  Kind regards.

• EliteBook 840 D1F44AV: Legal re-installation of Windows / COA

  Hello

  Having a sticker of COA that reads HP Windows 7 Pro OA to the back of the laptop means that the laptop comes with legal pre-installed Windows, if so can I use any windows media to reinstall as long as it's the same version, or should I use a HP recovery DVDs? that is important if the Windows I'm trying to install is 32-bit or 64-bit? I ask because I have an Elitebook 840 that has what I think a windows no legitimate Pro 7 32bits and there is no recovery partition.

  Thank you

  b_read

  The presence of a Win7 COA sticker means that the PC has been preinstalled at the factory with a version of Win7 OEM HP.

  You cannot use any version of Win7 to replace that, because only an OEM version will activate using the product key that came with your PC.

  IF you are using an OEM HP's version, it will activate, but HP is more for older PC Win7 recovery media.  Instead, you must check this site to see if they still carry the media for your PC: http://www.computersurgeons.com/ and http://www.restoredisks.com/

  From the point of view of activation, it doesn't matter if it's 32-bit or 64-bit, because they use the same product key, but if you are installing a different version, you may not be able to find the HP drivers for it, as HP mainly provides 64-bit computers.

  Good luck
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