EMachine T5028 error 39 with CD/DVD in Vista drive

Similar Questions

• I get this error message with my DVD player: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete."

  I get this error message with my DVD player: "Windows cannot start this hardware device because its configuration (in the registry) information are incomplete." I tried to reinstall the driver when the computer prompted me to do it, but there was an error with this as well. My computer will not all read the disks.

  Original title: Matshita DVD-R UJ 890

  Hi AJordanMiller,

  Try these methods.

  Method 1

  Run the fix - it from the link below.

  Hardware devices not detected or does not
  http://support.Microsoft.com/GP/hardware_device_problems

  Method 2

  See the help article:

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.Microsoft.com/kb/314060

  Registry warning: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows 7

  http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

  It will be useful.

• How can I fix an error code 10 with my dvd/cd rom drive?

  Hello

  I have vista a window and my dvd rom drive has an error 10 code on it. He has demonstrated since the end of August and I'm not sure how to get rid or correct the problem. I was wondering if I did system restore to the day before where the error showed that would work? Although I don't know how to that date on the restoration of the system, I thought I'd ask. I have a hp pavilion dv9000 and I tried to delete the upperfilter thing and even used Microsoft solve this quiet a few times and nothing has worked, and since I downloaded Service Pack 2 a week ago he would keep trying to disappear and reappear in my device manager. So if there is anyway you can help please let me know!

  Thank you

  Hello

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
  http://support.Microsoft.com/kb/943104/

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Year Error Occurred While ejecting DVD/CD-RW drive

  My dvd/cd-RW drive is recognized in windows 7 and said that the work, but when I go to open it, I get "an error occurred eject disc dvd/cd-rw" and nothing happens. Two days before that I had burned a recovery of AVG disk barely shoot a problem on another computer and everything's fine. The next time I went to use the error message appeared. I reinstalled the drivers and delete the upper and lower filters in regedit as recommended by Microsoft, with no result. Any help will be appreciated,

  I replaced e DVD/CD player and everything works fine now. The problem was the original CD/DVD drive has failed.

• Re: Error Message with Recovery DVD creator

  A few days ago, I bought a new laptop Toshiba L650 12Z. I wanted to make the recovery dvd.

  I throw the creator of DVD recovery and after awhile, it gives the error "the file cannot be read. (E:/sources / boot.wim Error Code: 020150-20-00000000) ' and the process will stop. I tried several times, with the necessary waste of DVD.

  No one knows what to do in this situation.

  Thank you

  I recommend you try a media of high quality like Verbatim or Tdk dvd. You see, creator DVD doesn't accept poor quality, media

• Error code 10 on my CD/DVD in Vista drive

  My CD/DVD drive works perfectly. Today, I tried to load the software for a new printer. When I put the disc in the drive that is nothing past. I tried several other DVD and CD, but no charge. I checked the Device Manager and found a yellow exclamation on the list for my CD drive.  The message says: "this device cannot start (code 10)".  I clicked on help, but no repair option was found. When I tried to update the driver he told me that the newer driver has been installed.

  Hi lytram,

  Please click on the following link. Mr. Fix - it will walk you through how to get this fixed number.
  Sometimes, when you install the new software the DVD can be messed up, and I think that's what's happened with yours, although usually it's some sort of multimedia software. However, your symptoms are the same.
  If this is not the case, please let us know and we'll do something else.

  http://blogs.technet.com/fixit4me/archive/2009/03/18/delete-lower-upper-filters-for-CD-devices-fix-it-live.aspx Matt Hudson
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Need help with my (DVD, CD-ROM) Drive

  I have a laptop HP with Windows Vista, when I put a disc in the drive nothing happens, when I eject the disc, it turns so there is definitely power here, can someone help me what is wrong, please...

  I have a laptop HP with Windows Vista, when I put a disc in the drive nothing happens, when I eject the disc, it turns so there is definitely power here, can someone help me what is wrong, please...

  =====================================
  It is possible that your optical drive requires repair
  or replacement... but perhaps the following links would be
  a place to start:

  (982116) your CD or DVD drive is missing
  or is not recognized by Windows or other programs
  http://support.Microsoft.com/kb/982116
  (Windows XP / Windows Vista / Windows 7)

  Your CD or DVD drive cannot read or write media
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

• IO error 0x8007045D with Western Digital External Hard Drive in Windows 7

  I have a Western Digital 1 TB external hard drive, and I am currently running Windows 7.  When I try to move files on the hard drive I get the error 0x8007045D i/o and it won't let me move or copy the file.  What can I do to fix this?

  Error 0x8007045d is "ERROR_IO_DEVICE" - "the request could not be performed because of an i/o device error."

  Check the behavior in a clean boot, or insafe mode.  If it persists, you will have a problem with the external hard drive.

• Satellite L10 DVD Super Multi Drive - E/s of entry Error Message

  Does anyone know why, when I try to play a CD or CD-ROM, I get a box saying i/o error of entry?
  I have a Satellite L10 with a DVD super multi drive. It can read DVDs and DVD ROM

  I thought maybe it was a cable connected the drive itself, but if it's that I need how out of the car and how to support.

  I tried updating the driver and uninstall it then reinstall the drive, but I still have the same problem.
  Cannot use the accompanying software as is all the cd.

  Please can someone help me.
  Thank you

  Hello

  In most cases the entrance of e/s, error message is related to a hardware malfunction (CD/DVD drive).
  The readers of the lens laser can not calibrate properly and therefore it can not read the CD inserted.
  These errors are not uncommon and occur mostly after a long period of use due to a material stressed.

  But let's check the last possibility of solution;
  Go to Device Manager and remove the drive from the list of devices CD/DVD.
  Then start the registry (regedit) and delete the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  Then, restart the computer and check if it of possible to read CDs.

• Satellite 1800-911: error #1 - C2502 CD/DVD drive IDE

  PC: satellite 1800-911 BIOS V.2.1.

  I try to fix the problem with my DVD/CD COMBO drive (all of a sudden do not read any kind of CD).
  I tried to update the firmware from 1313 to... I don't remember. I get now, before XP pro SP2 start, the "IDE #1 ERROR" message and the operating system do not recognize any DVD/CD.

  BIOS recognize, ligth blinks and you can use the eject button. When XP is from that of the ligth is disabled and the eject button do not work.

  Now, if I try to go back to firmware 1313 (from boot floppy BACK) I get an error TYPE ROM INCORRECT.
  Can I fix this?

  > BIOS recognizes, the light will blink and you can use the eject button
  That means nothing!

  If the IDE 1 error message # appears it means that the BIOS does not recognize the device (CD/DVD drive) that is connected to the IDE 1 controller.

  I think that you used just a bad firmware and flashed settings preinstalled with the wrong firmware!
  Now the master\slave\c-salt settings have been changed and the BIOS cannot access to ODD.

  I don t know where did you get the firmware, but in my opinion this firmware is certainly false and not supported!

  I found this drive here on the Toshiba page but the firmware is missing
  http://www.storage.Toshiba.EU/index.php?id=8&PID=99&SID=3

• Having a problem with my DVD player with regard to media playback

  Hello

  I have recently had problems with my DVD ROM read drive media correctly, when I put in a computer game (lets say Star Craft 2 as an example at random) Autorun makes me up some options and says it's an image and request either 1.) Open the files and view them, or 2.) See all photos in Windows and some other similar options.
  It will not recognize the game as a game and will not bring up the menu to install the game or whatever it is, sorta solve this problem I put the automatic run settings so that it opens files in the photo (since it is the software game image processing) and once he opens the folder I click on the installation program manually.
  I checked my driver to ensure that it is up-to-date.
  For any help or suggestion will be welcome.

  SOLVED!

  I found out with a little research it was Vista blocks the autorun.inf files in games and keep them to read and run the .exe files automatically and so he held a photo, thank you for the help and suggestions.

• Satellite Pro 4290: error IDE1 with reader of DVD - RW NEC AD - 7543

  Hello..

  I SatellitePro old 4200ser. 4290 journal...
  .. and I burn DVD and CD...
  ..
  This laptop was built with STD CDROM...
  and then have Player DVD/CDRW (combo)...
  (is not good in the car, have problems with some type of media)

  .. I buy the new DVD - RW NEC AD - 7543A, player
  .. Install it inside... and BIOS post "IDE1 Error '...
  .. and the drive does not, of course...

  .. How can I solve this problem... ??

  (MASTER, SLAVE, CS, switch..?) Select... ??)
  (bios and firmware are latest witch I find on the web)

  .. or is that someone who have any other DVDRW drive
  with the work in this Notepad...?

  Hello

  As far as I know a? IDE1 Errora? means that the STRANGE is not compatible with this unit. Probably the pin assignment is not the right one. Problem is that every ODD will not work on all laptops models and before buy you one, it is important to know what chances are compatible.

  Otherwise, your unit is old enough (about 6 years) and I really donâ? believe that you will be able to find any compatible DVD burner. In my opinion, only way is to use an external and connect using the PCMCIA card. Sorry, but I na? t see another possibility. Maybe someone else has the best recommendation.

• "Session Fixation error" - cannot burn CD/DVD with Qosmio F45-AV11

  Hello... m from Saudi Arabia. I have a problem with my DVD - RW Drive (TEAC DV-W28SL) drive with my Qosmio F45-AV11. When I try to burn CDs, it is always 'Mistake of Fixation of Session', "could not perform Fixation" etc and I lost a lot of blank CD, I can't burn successfully. Please help me how to solve this problem:

  Here is the text of newspaper which shows:

  Toshiba
  -***-3005-4001-0556-76E0-0900-4026-X8E5-*** (*)

  Windows XP 6.0
  IA32
  WinAspi: -.
  Ahead WinASPI: file 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver = 2.0.1.74, size = 169792 bytes, created 14/03/2007 12:02:04

  NT-SPTI used
  Nero Version: 7.5.14.2
  Internal Version: 7, 5, 14, 2
  (Nero Express)
  Recorder: Version: M.6A - HA 1 YOUR 0 - 7.5.14.2
  Adapter driver: HA 1
  Drive buffer: 2000kB
  Bus type: default (0)-> ATAPI, detected:?
  CD-ROM: Version: M.6A - HA 1 YOUR 0 - 7.5.14.2
  Adapter driver: HA 1

  = Scsi-device-map =.
  DiskPeripheral: TOSHIBA MK2035GSS iaStor Port 0 ID 0 DMA: on

  = CDRom-Device-map =.
  TEAC DV-W28SLCTF F: CDRom0
  =======================

  AutoRun: 1
  Excluded drive IDs:
  WriteBufferSize: 83886080 (0) bytes
  BUFE: 0
  Physical memory: 2037 MB (2086720 KB)
  Free physical memory: 993MB (1017672kB)
  Memory used: 51%
  QUERIES PFiles: 0x0
  Use consultation: 1
  Global Bus type: default (0)
  Control supported media: disabled (0)

  4.11.2008
  Digital Jukebox (MP3, WMA, Nero)
  21:35:30 #1 text 0 file SCSIPTICommands.cpp, line 411
  LockMCN - completed successfully for IOCTL_STORAGE_MCN_CONTROL

  21:35:31 #2 text 0 file Isodoc.cpp, line 6517
  ISO document burn settings
  ------------------------------------------
  Determine maximum speed: FALSE
  Simulate: FALSE
  Write: TRUE
  Finalize the CD: REAL
  Multisession: FALSE
  Burning mode: TAO
  Mode : 1
  ISO level: 1 (Max. of 11 = 8 + 3 char)
  Character set: ISO 9660
  Joliet: TRUE
  Allow pathdepth more than 8 directories: TRUE
  Allow more than 255 characters in path: TRUE
  Write ISO9660; 1 file extensions: TRUE

  21:35:31 #3 text 0 file Burncd.cpp, line 3178
  TEAC DV-W28SLCTF
  BURN-Proof activated

  21:35:31 ISO9660GEN #4-11 file Geniso.cpp, line 3341
  First address writeable = 0 (0x00000000)

  21:35:31 #5 text 0 file Burncd.cpp, line 3490
  Turn on Track-At-Once, using CD-R/RW media

  21:35:47 #6 Text 0 File DlgWaitCD.cpp, line 307
  Last possible write address on media: 359848 (79:59.73)
  Last address to be written: 314215 (69:51.40)

  21:35:47 #7 Text 0 File DlgWaitCD.cpp, line 319
  Write in overburning mode: No.

  21:35:48 Text 0 File DlgWaitCD.cpp, line 2940 #8
  Recorder: TEAC DV - W28SLCTF;
  CDR code: 00 97 27 28; Entry YSOS of: Princo Corporation
  ATIP data:
  Special Info [hex] 1: F0 00 80, 2:61 1 b 1 c (LI 97:27.28), 3: 4F 3 b 4 a (LO 79:59.74)
  Additional info [hex] 1: FF FF FF (invalid), 2: FF FF FF (invalid), 3: FF FF FF (invalid)

  21:35:48 #9 Text 0 File DlgWaitCD.cpp, line 493
  > Protocol of DlgWaitCD activities:
  =========================================
  Insert the disc to write to.
  (Average in drive: CD - R.) Medium required by compilation: CD-R/RW.)

  21:35:49 text 0 file ThreadedTransferInterface.cpp, line 792 #10
  CIS (after recorder preparation)
  0: TRM_DATA_MODE1)
  2 indices, index0 (150) not provided
  #0 + 20217 (20217) original disc POS = #20217 / 4:29.42
  relocatable, pos to drive for the cache-write implementation not required / required
  -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 20215 blocks [F: TEAC DV-W28SLCTF]
  --------------------------------------------------------------

  21:35:50 #11 text 0 file ThreadedTransferInterface.cpp, line 995
  Prepare [F: TEAC DV-W28SLCTF] for write in TAO
  DAO infos:
  ==========
  MCN:
  TOCType: 0x00; Session closed, fixed disk
  3 to 3 titles: Idx 0 Idx 1 next Trk
  1: TRM_DATA_MODE1, 2048/0 x 00, FilePos 0 307200 41711616, ISRC ""
  Introduction DAO:
  ===========
  ___Start_ | ___Track_ | _Idx_ | _CtrlAdr_ | ___Size_ | ___NWA_ _ | _RecDep___
  293849 | Lead-in | 0 | 0x41. 0 | 0 | 0x00
  293849 | 3. 0 | 0x41. 0 | 0 | 0x00
  293999 | 3. 1. 0x41. 20217 | 293999 | 0x00
  314216 | Lead-out | 1. 0x41. 0 | 0 | 0x00

  21:35:50 #12 text 0 file ThreadedTransferInterface.cpp, line 1066
  2 blocks from output taken at the end of track 3. Length: 20217-> 20215.

  21:36:10 #13 text 0 file SCSIPTICommands.cpp, line 231
  Error LockVolume: access is denied.

  21:36:10 #14 Text 0 File SCSIPTICommands.cpp, Line 254
  SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

  21:36:12 #15 text 0 file SCSIPTICommands.cpp, line 209
  SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

  21:36:12 #16 text 0 file Burncd.cpp, line 4263
  Caching options: cache CDRom or network-Yes, small files-no)<>

  21:36:12 #17 phase 24 file dlgbrnst.cpp, line 1760
  Caching of files started

  21:36:12 #18 text 0 file Burncd.cpp, line 4382
  Cache writing successful.

  21:36:12 #19 phase 25 file dlgbrnst.cpp, line 1760
  Caching of files completed

  #20-21: 36:12 Phase 36 file dlgbrnst.cpp, line 1760
  Burn process started at 24 x (3 600 KB/s)

  21:36:13 #21 text 0 file ThreadedTransferInterface.cpp, line 2712
  Check position of the point disk 0 (relocatable, disc pos, no patch, orig to #0 info): write to 293999 #.

  21:36:14 #22 text 0 file MMC.cpp, line 22351
  Set BUFE: BURN - Proof-> ON

  21:36:14 #23 text 0 file ThreadedTransfer.cpp, line 269
  Size of the memory pipe 83836800

  21:37:20 #24 text 0 file MMC.cpp, line 17112
  start closing a Session

  21:37:23 #25 SPTI-1176 file SCSIPassThrough.cpp, line 179
  CdRom0: SCSIStatus (x 02) WinError (0) NeroError(-1176)
  Key: 0x05 (KEY_ILLEGAL_REQUEST)
  Printing Code: 0 x 72
  Meaning of Qual: 0x03
  CDB data: 0 x 00 00 00 00 00 00 00 00 00 00 00 00
  Sense area: 0 x 71 00 05 00 00 00 00 0E 00 00 00 00 72 03

  21:37:23 #26 CDR-1176 file ThreadedTransferInterface.cpp, line 1244
  Session fixation error
  F: TEAC DV-W28SLCTF

  21:37:23 #27 text 0 file MMC.cpp, line 17112
  start closing a Session

  21:37:24 #28 SPTI-1176 file SCSIPassThrough.cpp, line 179
  CdRom0: SCSIStatus (x 02) WinError (0) NeroError(-1176)
  Key: 0x05 (KEY_ILLEGAL_REQUEST)
  Printing Code: 0 x 72
  Meaning of Qual: 0x03
  CDB data: 0 x 00 00 00 00 00 00 00 00 00 00 00 00
  Sense area: 0 x 71 00 05 00 00 00 00 0E 00 00 00 00 72 03

  21:37:24 #29 CDR-1176 file ThreadedTransferInterface.cpp, line 1244
  Session fixation error
  F: TEAC DV-W28SLCTF

  21:37:24 #30 phase 38 file dlgbrnst.cpp, line 1760
  Burn process failed at 24 x (3 600 KB/s)

  21:37:24 #31 Text 0 File SCSIPTICommands.cpp, Line 254
  SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

  21:37:28 #32 text 0 file Cdrdrv.cpp, line 11061
  DriveLocker: UnLockVolume completed

  21:37:28 #33 text 0 file SCSIPTICommands.cpp, line 411
  UnLockMCN - completed successfully for IOCTL_STORAGE_MCN_CONTROL

  Existing drivers:
  File ' Drivers\ADPU160M. SYS: Ver = 6.4.645.100 (NT.051018 - 1332), size = 98408 bytes, created 02/11/2006 12:50:35

  Registry keys:
  HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon

  Waiting for your valuable response.

  It s pretty cool that you post the log file but I doubt that it could be useful.
  To my eyes the CD/DVD drive is faulty or the CD that you used are not entirely compatible.

  I had some burning questions with my CD/DVD drive, but I could solve this problem by using a different CD and DVD from another manufacturer.
  I have read that many people recommend using TDK CD - R or DVD - R media.
  I checked these discs and my drive supports it fully.

  Maybe you should try it too.

  Welcome them

• Error is 0 x 80131604 missing when message burnig a bluray with Sony DVD architect 5.2

  Original title: error message is missing 80131604 0 x

  This is the message I get when burnig a bluray with Sony DVD architect 5.2, the process of creating my bluray stop when this message appears.

  all solutions? Thank you.

  Hello
   
  I suggest you to consult the section troubleshooting steps and check if it helps.
   
  https://www.custcenter.com/app/answers/detail/A_ID/5044/~/message-missing-error-0x80131604
   
  Warning: Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.
  
  I suggest you to contact Sony support site for assistance.
  
  http://eSupport.Sony.com/

• I get an error when I try to install my Lightroom 4 upgrade on my iMac 10.8.2 with a dvd.

  I get an error when I try to install my Lightroom 4 upgrade on my iMac 10.8.2 with a dvd. The error that says "failure of the facility, contact the manufacturer." That I'm doing, but have been waiting for more than an hour. This is ridiculous. Everyone?

  I never install software from DVD personally. It has usually exceeded and require the upgrade anyway. I just downloaded the latest version online.

  Have you tried to download Lightroom 4.2 from Adobe's Web site and entering your serial number?

  http://www.Adobe.com/support/downloads/detail.jsp?ftpID=5487