Enter redemption code correctly generates no serial number.

I'm having a hard time getting a serial number for Adobe Acrobat Pro XI.  I bought a package in a box from a local retailer.  Inside the box is a redemption that code by entering, a serial number is supposed to be generated.  I made sure to be careful of one and zeroes, not the confused for 'I's and s 'o'.  Entering the Red/Cd, I get a message that the retailer has not enabled the purchase of the software.  I go back to the dealer, tell them my problem and they exchange my s/w for a new box.  I'm going home and the same problem occurs.  My question: has Adobe changed the process of obtaining a serial number for a purchase of software in a box?  It's quite frustrating.  I don't understand why Adobe have a process for obtaining a serial number of legitimately purchased software that does not work.  Any help would be appreciated.  Please forgive me if I posted this in the wrong forum.

Support from Adobe: "you cannot use the redemption code, must be redeemed by us."  They manipulated the redemption code, serial number recovery and registration of the product during my chat session.  I asked the question what is the purpose of providing that a closed redemption code and this question remained unanswered.  At the end of the day, I was able to get my serial number and activate the software.

Tags: Adobe

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