Envy 5530: Envy 5530 margins cut on Mac

Hello

When printing to envy Mac 5530, upper / lower 0.5 inch margin is always cut and leave an ugly white border. I tried to print from Microsoft Word and Safari, the problem is still there.  I have not checked if this occurs at the left margin / right, too.

It seems more likely a driver issue, instead of the printer itself: the margin disappears when I print a test page (Printer Status Report).

And I have also reinstalled the printer HP v3.0 for OS X drivers ( http://support.apple.com/kb/dl907). It does not improve the situation.

It's really an annoying problem. Help, please!

BTW, I use a Mac Book Air 13 "2013, with Yosemite 10.10.1.

Best regards

Wei

Hi @xwei

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.

Tags: HP Printers

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