Envy of HP Touchsmart m7-j010dx: Envy of HP Touchsmart m7-j010dx: problem loading battery

Problem started two weeks ago. Could not power on the laptop, tried several outlets different. Bought a laptop universal power cord/charger and it has not always worked. Removed the battery, power cord and could start on computer... Replace the battery, but the battery would not hold a charge even if the battery light was amber and the icon in the toolbar of Win: 36% available (plugged in, load). Click the icon and displays 36%, calculate... Laptop left on all night with the battery and 8 hours later, he was always at 36%. With laptop turned on, I can remove the power cord for laptop and battery will continue operating, depleting the battery but when I plug the power supply cord does not charge the battery (without green light or the light).

Bottom line, power cord with battery and have no power (green or amber) period. Remove the battery, attach the power cord and I can start the computer.

Ran Test systems - check the battery: primary - replace (42) and receipt failure ID: QAMPPV - 82387 T-MFGJXF-C0D703. This failure on a new battery just received two days ago. Same errors with the original battery.  Attempted a power reset without success.

I could run cell phone using only the power cord, but that would defeat the purpose of owning a laptop. Battery-operated drain only battery with no way to recharge.

Help! Searching the forum for the answer to my problem and found none.

Thanks for confirming my assessment. Laptop bought in October 2013 and is not under warranty. New motherboard costs nearly one-third of the cost of the new laptop is not profitable to replace the motherboard.

Tags: Notebooks

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