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• Unable to connect to the HP ePRINT with Color LaserJet Pro 400 M475dw MFP website

  LaserJet Pro 400 color multifunction m475dw-Just installed. Print, scan, copy and fax all works fine! use of WiFi

  Using IMAC OS 10.8.2 with all updates

  Netgear DGN2200v3 router using

  Printer not connect to the HP ePrint website

  Printer connects using Hp and profile for fax set up etc.  But the "HP Web Services" article when enrecorded and hit the Activate button - it does not connect to the site - it seems just to refresh.

  "If I try to connect thro the printer not the imac and try to activate the web services, it says" connection "on the screen BUT after a few minutes of trying - so says" CONNECTION ERROR - the printer is unable to connect to the service. Check the internet connection

  ANY IDEAS - HAVE I MISSED SOMETHING?

  Thank you very much

  I try to pull up the built-in web server (EWS) by entering the IP address of the printer in a browser and set a static IP & DNS address.

  The information for the default gateway, subnet mask and IP address can be accessed from the Setup menu on the front panel, go to settings > reports > network summary and it will print off the coast.

  Once you entered the IP address in a browser and have the EWS pulled up, go to the tab above titled "Networking". Then click on IPv4 in the left column; who will bring to the top of the address configuration page.  Place the manual radio button and fill in the IP address, the default gateway and the subnet mask with the information from the report. You don't fill the part entitled WINS server, which can be left alone.

  You will then want to fill in the DNS of the page part, the favorite should be set to 8.8.8.8 and the alternative/secondary must be set to 8.8.4.4. Then click 'apply '.

  Power cycle the printer. Turn off the power, wait 30 seconds and then turn it back on. Once it is fully operational, try again to connect to web services.

• ePrint does not-Deskjet 3070

  I'm having a lot of trouble to do my printer doesn't work on the side things eprint.

  The IP address is the same on my router/printer/HP eprint website, so I don't know what's wrong.

  My printer is back with "the printer could not connect to the internet. Check the Internet connection.

  The wireless aspect works very well.

  Ubuntu 11.10/HP Deskjet 3070/Virgin Supehub

  Kubuntu 14.04LTS / Photosmart D5460 / 3070 Deskjet / Officejet 4630 / LibreOffice Version: 4.2.7.2 Build ID: 420 m 0 (Build:2) / Netgear WNR2200 / Virgin Media SuperHub 2

  Hi pooky2483,
  
  (On your printer) Reconnect the printer to the network by running the Wireless Setup Wizard and try to restart the web services. If this is not enough, you may need to change some settings of DNS in the EWS (built-in web server) printers
  * To do this, put the IP address in a browser window on your PC.
  
  This should start the integrated Web server. In SAP, select the network on the network tab, select 'network '.
  
  Then select "network address" (IP). Do not change the IP configuration at the top. Go down under "DNS address configuration"and select 'Manual DNS server'. " Under manual DNS server, enter (an 8 in each box on the first line) 8.8.8.8 and 8.8.4.4 on the second line. Press the button 'Apply' at the bottom.
  
  Now try to connect to Web Services again.

• C4580 support eprint?

  I saw him from engadget that launches HP eprint. Y at - it that supports any printer? I can't find any info on this? Interested in getting a I own a C4580, will it work with eprint? Thank you.

  cheungszekeung:

  Your current printer will not support ePrint.

  You can learn more about ePrint to the HP ePrintCenter website at www.hpeprintcenter.com.  There is a link on the home page to find out more about web printers connected.

• Eprint of site using Internet (print-php smtp code)

  Hello

  I'm a web developer and you have a website that is trying to send messages electronic smtp for a printer HP eprint for one of my clients.  The website basically built an HTML based email and sends via eprint to address of the customer.  I use a 3rd party SMTP (jangosmtp) service and confirmed that email is out of the service in the eprint address.  I never received a message from "eprint job received" and the print job does not print on the printer.  Emails are sent with one of"address" to [email protected]

  I tested the customer eprint e-mail address by sending an e-mail from the sample in my email (MS Outlook) and I get the email "eprint job has received" and it prints successfully.

  I don't have access to the account of the customer HPConnect, but I'm trying to order him to see if he can look at the settings for me or maybe see a history of emails that have been sent to the printer to see if it indicates a problem.

  Three questions for this forum: A) can you tell me if printing a Web page in this way is supported) B is there any direction I can give to the customer once he arrives on his hpconnect account to search for this, and C) is it possible to your printing service is seeing this as spam?  no way of knowing?

  Thanks in advance,

  Jason

  Hello

  Thanks for the reply.  I ended up finding this works by changing my 3rd party SMTP server and Google (Gmail) SMTP servers through (I had read somewhere that gmail is a messaging service supported the eprint service).

  To answer your questions about the configuration of the old before going through Google:

  1. Yes, I get the email on the site to my email address.

  2. I don't have a printer HP (does my customer only) - but I have an Epson WF3540 and it printed fine when using their e-mail to the print service.

  3. the client printer was ready to open to everyone.  I also go to only allowed senders and the address to the address [email protected] nothing helped, so I spent it to allow all the.

  4. Unfortunately, the collection shows no email for print jobs.  Even with this work through Gmail now the collections screen shows not all print jobs.

  Thanks again for the response.  Using the smtp servers of google seems to work very well, so I consider this resolved.

• HP eprint server offline? Connection error - 1

  I installed a new photosmart 5520 Sunday and the man was cool.   Worked like a dream with the help of ePrint and Google cloud server.  I bought it to support a Samsung Chromebook's Google in need of a printer ready cloud.   Yesterday morning the print jobs are starting to have stuck in the print queue and not through.   The hpeprint site showd the printer as "offline" yet he was clearly on the internet as evidenced by the various reports, that I could print.    So... we assume the best action to remove the printer on the site of HP and re - register again.

  After deleting the printer, I need to generate a new confirmation code to add the printer back again... followed the instructions to the letter, pressing the ePrint button to generate a new code to enter... nothing other than error messages.

  A phone call last night at the HP eprint for assistance was immediately answered by a real person who says HP eprint servers had been up and down all day... and were offline.   Until they were still online, my printer won't talk to them... and no code has been sent.

  Almost a day later I'm still not able to connect to the HP eprint servers.    Nothing in the news about the hacks on HP.  Nothing on this HP website or the forum about one or the other major global eprint server failure.   Odd.

  Anyone else having a problem here?    Are the HP servers always down?   What can be done to re-establish the connection between the servers and my printer - button by pressing this darn eprint generates only a spinning wheel, followed by an error message-1 connection.

  I found the problem... a few days after the condition appeared all of a sudden, it went just as suddenly.   I was on the phone with HP when the printer is back to life, so I learned why.    Seems HP rolled a big block of customers from one server to a new server... and I was in the limbo of roller for the HP Server.
  
  I suggested that he could have a good customer service go to... maybe... Send a print job to everyone telling them ongoing disruption and that it was inevitable, and every effort was being made to minimize downtime.   Don't panic.  Do not reset your settings of the printer.  Don't spend hours searching for the cause of the problem.  Don't box your new printer and taking it back to the store.
  
  But what the hell... they have just rolled with it and never said boo to anyone.   No email.  No work print that suddenly appears.  Not even a service disruption alerts to HP service Web site.     Really dropped this ball HP.    I have the printer and the concept of love, but not to repeat this mistake without talking to your installed user base.

  Waxhaw.

• upgrade to connected hp eprint - can't drag and drop apps to organize them the way I did before!

  I upgraded to connected HP eprint today.  Now it wont let me not to the eprint site (and, Yes, I would not have gone back if something did not work to connected hp).

  I could drag and drop placement of my apps to have as I would like on the touchscreen to eprint printer.   However, I can't do drag or drop whatever it is connected HP, and I see no help on the management of the investment of the apps on your printer.

  How is that possible?  It was easy before - printer just drag-and - drop and website updated.  I have an officejet 7610.

  Thanks in advance!

  Thanks for trying, but your answer is incorrect, according to an email I received today from HP connected:

  "I have reviewed your email. I understand you have questions related to the reorganization of the order of apps on the printer. I know this can be frustrating, and I want you to know you are certainly valuable for us and I want to do everything possible to ensure your complete satisfaction. The following information should provide the answers you need:

  (1) Unfortunately when HP has launched the new website (www.hpconnected.com) they do not include a method to rearrange applications on the printer. They can include this feature in a future update, but as this time it is not available.

  (2) If you did upgrade to connected HP eprintcenter, you do have the option of return. EPrintCenter is being be eliminated and retune to the old site unfortunately is not possible. »

  I hope that < < S-O-O-N > > HP fixed this new Web site - it's crazy take-out all controls like that from their customers and not embellish their or at least let them be.

  I can take this OJ 7610 back for a new brother 11 x 17 all-in-in-one - they look nice )

• Trying to register for eprint however drop-down restricted to the Canada

  Cannot save for ePrint on eprintcentre.com.  On regstration only a Canada, does not have another country.

  I already have the code for the printer, but it seems that my registration cannot be completed because my country is other than the Canada.

  Please notify.

  Hello

  You visit a website, not affiliated with HP because of a wrong url.

  You my visit the HP ePrint Center below, you can select your area at the bottom of the page by clicking on the listed region:

  www.ePrint.com

  Shlomi

• HP 5520: Account problem access Eprint

  Hi all

  I am writing because I have a problem with the ePrintCenter website. I forgot my password for access to and when I start the recovery of password procedure, the site gives me this message "Server Error".

  How can I enter my ePrintCenter account and change the settings of my printer?

  Thank you

  Dario

  Hey @Dario_81,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I see you are trying to recover the password for your account Center ePrint. I can help with that.

  For starters, ePrint Center was converted into a new site called HP connected. If you click this link, click on Sign In at the top left and I forgot the password, and then allow you to reset your password. If it isn't, then we try another browser. Safari in particular has a lot of trouble with Flash for Firefox or Chrome should have any other questions. If you still have questions then reboot your PC and try again, or otherwise try to reset your password by using a different device.

  If after that you are unable to reset your password, then I would contact HP Cloud Services. You can do it by appellant 1-855-785-2777 between 08:00 and 10 EST from Monday to Friday and Saturday from 09:00 to 8 a.m. EDT.

  If it helps resolve your problem then please let others know by clicking on accept as Solution below my post.
  
  I hope this helps and I hope you have a nice day!

• Reconfiguration EPrint

  Hi all

  I hope someone can help me. I have a HP Laserjet Pro 1415FNW MFP. I brought this printer about two years ago. Well, during the installation I installation eprint with personalized email printer so I can remember it. (for example: [email protected])

  There are a few months I had a problem with the printer and had to reset the printer to factory settings so I could reconnect it to my network. Meanwhile, I noticed that my eprint request changed the printer code. I have no worry at the time because eprint is not something I use on a daily basis.

  Well, tonight, I need to reconfigure the eprint. When I went to the eprint site and logged in, the site told me that the Web site service is now called connected HP. The website automactilly has transferred my acct on connected HP eprint but my printer was not on my account more. I assumed it was because I had to factory reset the months of the printer before and it gave me a new claim code.

  Well, long story short, I reconnected it my printer HP laserjet on the new HP Connect site under my account. When I tried custom back to the old custom, e-mail address e-mail address site told me that the email address was used aready. Anyone know how I could get this easy to remember address eprint?

  Hi there, unfortunately it is not currently possible to reuse a custom ePrint address once a new claim code was generated for the printer.

  Best.

• Basic for ePrint AirPrint troubleshooting

  Some of our users have temporary problems with AirPrint, ePrint and using our Web Services provided by the ePrintCenter website. There may be a number of issues which can lead to these problems, but I am giong to do my best work to try to help understand them.

  With AirPrint, you deal with just your local network. If you are having problems with AirPrint, here are the first steps you can take to correct the problem.

  1. make sure that both devices are on the same network and share the same SSID. Sometimes a single device will be connected to a network of "guest", and this will prevent the cross-communication.

  2. turn off Bluetooth. Rarely, but I've seen that happen before, Bluetooth will interfere with communication with our printers. This is because AirPrint was written to use the same Bluetooth channel. And as having two stations radio which are very close to each other, you will sometimes encounter interferences that prevent the signal.

  3 reconnect the printer to the wireless network - simply run the Wireless Setup Wizard solves many connection problems

  4 set your printer a static IP and DNS from Google (at the bottom of the screen of the configuration should read the 8.8.8.8 and 8.8.4.4). Here is a video on how to set that-

  http://www.YouTube.com/watch?v=llYNMNKJMX4

  5. after that, if you are still having the same problem I have run a network reset, so that all devices reconnect to your network and servers correctly. Firstly turn off your machine (and other devices on the network that you want to communicate with the printer [e.g. phones/tablets]), then unplug your router, after 10 seconds reconnect the router. Once the lights are all back to normal power (flashing, stable or not) the machine followed by your other devices and test print again.

  With ePrint and our printer enabled applications, sometimes it will be not able to be used temporarily. Like most networks, the cloud of HP traverse time periodic when the servers are down for maintenance, maintenance and update. These could cause temporary outages in some of connected applications as well as some of the services provided by HP.

  However, if you encounter problems in the long term with ePrint printer applications, there are a few things you can do to correct the problem

  1 reconnect the printer to the wireless network - simply run the Wireless Setup Wizard solves many connection problems

  2. give your printer a static IP and DNS from Google (at the bottom of the screen of the configuration should read the 8.8.8.8 and 8.8.4.4). Here is a video on how to set that-

  http://www.YouTube.com/watch?v=llYNMNKJMX4

  3. after that, if you are still having the same problem I have run a network reset, so that all devices reconnect to your network and servers correctly. First turn your machine off, then unplug your router, after 10 seconds reconnect the router. Once the lights are all back to normal power (flashing, stable or not) the machine on and test the connection to the server.

  4. Finally, if these measures fail, you can disable and re-enable web services. This will make you lose your custom printer e-mail address and you will remove the information from your printer to ePrintCenter origin and reconfigure the applications and services you want. However, if necessary, you can contact our free support number below (for US and Canadian customers)

  1-855-785-2777

  I hope this information is helpful to you and if you have any questions, feel free to PM me or link me to a thread on the subject.

  Spend a day here is a nice photo of a puppy and wonderful!

  

• can I transfer my current eprint address on my new eprint printer

  IM currently using an officejet pro 8500 has more and I just got the new officejet 8600 more, but I want to keep my current eprint address because that's the one all my contacts have and that you are using. im not seeing an option anywhere on the eprintcenter website. is this possible?

  Hi eprintuser13,

  Right now there is no option to transfer an email address of one printer to another.  I suggest to use a similar, but perhaps add a number or other character at the end.

• HP Premium 8600: Cannot locate the driver on the website

  I had no longerable to save the scans so I deleted all my HP drivers and what he was going to reinstall but now I can't find the drivers for my printer on the HP website.  The only thing avaiable is ePrint.  Help, please!

  Hello
  install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg

  Then ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip

  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.

  Kind regards
  Shlomi

• failure of configuration for the service mobile ePrint

  I have a new HP Photosmart 7515; I tried to connect to ePrintCenter.com with my email address and password and it failed, saying that my password is not valid.  I clicked on forgot password link, but I don't receive an email with instructions to reset.

  Why is it so difficult?

  Thank you for your response.  No, I didn't already have successfully Setup of the ePrint account - that's what I was trying to do, but kept getting an error of wrong password.  When I would try to get the password reset, I got the dialog box show you, but never received an email with instructions. I'm one of those people who never stops trying.  I have been a HP customer for years and apparently the a passwords I used for another product or HP website was still active.  I had the chance to finally choose one who has accepted the ePrint Center.  It was a very frustrating experience, but all's well that ends well.

• Where can I get my printer to start code to use my eprint service? Help, please... Any who...!

  I just bought an HP deskjet printer 3522, I finished with the installation, but I n, t know how to activate the eprint service. They gave me a website (eprinter.com) and a print code, but there are too many links. Couls someone tell me what is the correct link to configure my eprint service. Thank you...

  Hi JC,.

  I think this video is what you are looking for.  The video uses a different printer for installation; is not important, only the initial steps are very similar.  The video shows you how to set up the connection ePrint, what to type and where to type it.

  One thing to look out for:

  When you choose your options, it's your 'allowed senders' list, you may want to RESTRICT the list to only yourself and maybe a few other email addresses of your choice.  This will help prevent your eprint printer to be overrun by spam.

  Printer HP - ePrint Setup installation

  I hope this helps!