error message tells me I already have an account, but when I log in, it says: I do not have.

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• I stopped to receive mail after December 31.  It indicates that the computer cannot connect to my account but when I log in with my password I get the message "this account already exists." How can I get my email account to work again?

  I stopped to receive mail after December 31.  It indicates that the computer cannot connect to my account but when I log in with my password I get the message "this account already exists." How can I get my email account to work again?

  MacBook Air, OS X El Capitan

  First of all, make sure that you don't have two accounts with the same address. What happens if one of them is an iCloud account.

  From the Mail menu bar, you select

  ▹ Connection Doctor window

  In the window that opens, look for an SMTP (outgoing mail) account with a name that corresponds to the account that you are trying to add. Double-click it. Another window opens, displaying the list of all outgoing mail accounts. Click the sign button less to remove the corresponding one, and then click OK.

  Try to add the email account again. If you still can not, log off or restart the computer, and then open the preferences window accounts Internet and check if the account is displayed.

• I just installed Firefox for the first time (v9.0.1) & could not save all of the bookmarks. I don't get an error message and it looks like my saved bookmark but when I watch my favorites, there is nothing there.

  I have also problems to import my IE Favorites. I went through the steps to import data from another browser, and it seems that it worked, but when I go to my favorites, it's always empty.

  In Firefox help (Alt + H) > troubleshooting information > Open containing folder. Open it this profile Firefox folder. Once the file is open, exit Firefox and rename the places.sqlite file in the folder and launch Firefox. Before importing anything, please try to score some sites and check.

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• I took some pictures on my Canon EOS 7 d Mark ii yesterday, shooting in RAW. I shot in RAW before and have always been able to open. This time I can not open the RAW files in photoshop. An error message tells me to go to help > updates, yet when I try

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  Hi Alex,

  Could you let me know the version of Photoshop installed on your computer?

  Also, please check the version of the Camera Raw plug-in in Photoshop.

  If you have PS CS6/PS CC, so please install Camera Raw from the following link once: Camera Raw of Adobe Photoshop CC and CS6 Installer

  Kind regards

  Tanuj

• Get the error message "software source directory already on the hard drive" when you install Visual Basic 6.0

  Original title: problem installing vb6.0 on windows 7

  problem installing VB 6.0 in windows 7, which 1 asking directory for the solurce software already on your hard drive

  Hello

  You can post the question in the Visual Basic forum for better support.

  http://social.msdn.Microsoft.com/forums/en/vbgeneral/threads

  Hope this information helps.

• I have a CC account, but when I upgraded, first said CS6 and has not updated.

  What gives?

  They are two separate programs check your Start menu or start screen for the new shortcut.

• I keep having a problem with this error message. Firefox is already running but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system. I've tried everything.

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• error message tells me to download the latest version of adobe flash player even if I

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  See

  • http://forums.Adobe.com/thread/885448
  • http://forums.Adobe.com/thread/867968

• I get the error message "update system tray has stopped working". My Verizon Online backup program doesn't work so not.

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  Track: To OnlineBackup.Common.Utility.ApplicationLauncher...

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  Hi NancyB_598,

  Thanks for posting in Microsoft Communities. Provide the following information to understand the issue:

  ·         Did you do changes on the computer before the show?

  ·         When exactly do you get this error message?

  Follow these methods.

  Method 1: Temporarily disable the security software .

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: Follow these steps:

  Step 1: Start the computer in safe mode with network and check if the problem persists.

  Step 2: If the problem does not persist in safe mode with networking, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

  Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

  Let us know if you need more assistance. We will be happy to help you.

  Thank you.

• "No access to the network" problem in Windows 7 and error message "your computer seems to be correctly configured but the device or resource (DNS SERVER) is not responding."

  Hello, I have a desktop PC and a laptop (DELL Inspiron N-4050).
  I have problem with my internet connection cable which is working fine on my PC, but does not not on my laptop giving an error "no access to the network.

  When I troubleshoot it says "your computer seems to be correctly configured but the device or resource (DNS SERVER) is not responding."
  I said to many technicians of microsoft online response, but they could not solve my problem and said this is my DNS problem and advised me to contact my Internet service provider. Guess it's because of my internet so why it works on my PC not on laptop?

  Yesterday, my ethernet cable pulled out my cell phone and I couldn't connect to the internet more. But on my desktop PC, it works perfectly fine. (I do not use wifi, if this information is also required) I have studied several threads with similar situations, and I have tried different methods to solve the problem to no avail. I did a system restore, but I'm having no luck. Also, I did not of the latest changes with my anti virus software and my LAN card drivers look to date.

  When I remove my cable from the laptop and again connect my cable then it works but only after the PC sat for awhile.
  1.I did flush DNS by typing "ipconfig/flushdns" in the command prompt.
  2. my IP address, DNS, subnet mask etc are set to automatic.
  3.I also added physical address taken from command line giving "ipconfig/all". for the properties of the network driver settings.
  4.I ' installed the drivers to date of 2014 on my laptop.
  5.I did a lot of searching the web, but they do not solve my problem.

  Please help me to solve it.
  I appreciate your help.
  Thank you.

  Hello Hall,

  Please keep us updated on the status of the issue.

  I suggest you to follow the steps in this Microsoft article troubleshooting and check if it helps:

  Error message "your computer seems to be configured correctly, but the device or resource (DNS server) is not responding" in Windows 7

  http://support.Microsoft.com/kb/2779064/en-us

  Hope the helps of information.

  Please reply with the results, in order to help you solve the problem.

  Thank you

• I want to reinstall our Adobe Acrobat Pro XI because we started to get the error messages. I followed the original instructions, but when I logged in I couldn't find 'My orders' page that is required to install my order.  Any ideas?

  I want to reinstall our Adobe Acrobat Pro XI because we started to get the error messages. I followed the original instructions, but when I logged in I couldn't find 'My orders' page that is required to install my order.  Any ideas?

  Barbara,

  If you are looking for your serial number, sign in to your account Adobe. On the page for managing accounts that appears, all of your registered products and their serial numbers are listed in the section Plans & products. For more information about the location of the serial numbers, please see find a serial number

  Here is the link to download and install the software:

  Acrobat X, XI

  Guinot

• The error message "no more virtual tiles can be allocated" appears when I try to use the effects in the quick edit mode in my 13 elements. The OK wand has to press several times for loading all effects models. The error returns when selecting th

  The error message "no more virtual tiles can be allocated" appears when I try to use the effects in the quick edit mode in my 13 elements. The OK wand has to press several times for loading all effects models. The error returns when you select the particular model.

  The problem does not appear, if PH 13 items is run in administrator mode.

  The available computer resources are rather big enough: INTEL CPU i7 4 cores, 16 GB RAM, 1 TB HDD + 32 GB SSD, Windows 8.1.

  Please, advice how to fix this problem? Perhaps, there is patch or update available?

  I had this problem with some of the choices menu in PSE13 when my drive to work was only a SSD with 53 GB of free space. I assigned a second disc of work (my data disc with ~ 2 TB of free space) and the error disappeared.

  Scratch disk settings can be found under preferences / Performance.

• My forum ID is connected to my Apple ID email, but when I log in to the forum with my Apple ID email, I get an error and can not reach the forum. How do I merge my accounts so my Apple sign-in ID is working again?

  My forum ID is connected to my Apple ID email, but when I log in to the forum with my Apple ID email, I get an error and can not reach the forum. How do I merge my accounts so my Apple sign-in ID is working again?

  Apple ID cannot be merged. We'll see if we can get to the bottom of your connection error...

  Tell us step by step, in detail what your actions.

  Tell us a story

  -with a beginning, middle and end. We need to figure out what you know and that you have lived.

  If this problem is new, tell us what immediately preceded its appearance - add software, upgrade or update? New equipment?

  Quoted by of Apple  'how to write a good question.

  To help other members in answering your question, give as much detail as possible.

  • Include your name (peripheral) product and specifications such as the speed of the processor, memory and storage capacity. Please do not include your serial number, IMEI, MEID or any other personal information.
  • Provide the version of your operating system and the relevant applications numbers, e.g. "OS X 10.4.11" or "Safari 4.1.3.
  • Describe the problem and include all the Details on what seems to make it.
  • The list of troubleshooting steps you have already tried, or temporary corrections that you discovered.

  For a detailed 'coaching', please see usage tips , help us help you on these forums and wrote an effective communities of Apple Support question

  "Keep it short and Simple"-take your time... but be thorough - CCC

• I have administrator privileges, but when I run CHKDSK it says access denied due to insufficient privileges.

  I have administrator privileges, but when I run CHKDSK it says access denied due to insufficient privileges. You have to invoke this utility in elevated mode.

  How can I fix it?

  Hello

  1. what prompted to run chkdsk on your computer?

  To work with this problem, refer to these methods.

  Method 1:

  I suggest that you disable the antivirus software temporarily and try to run chkdsk on your computer.

  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  Warning:
  Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2:

  You can check disk errors using the command-line of the system recovery options in Windows 7.

  What are the system recovery options in Windows 7?

  http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

  To open the System Recovery Options, see the section: to open the menu system on your computer Recovery Options
  

  Important: when running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data may be lost.

  Check if it helps.

• I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  Hello

  Please see redemption code help

  If you get the prompt in the first instance, please see the following help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena